Passport driver SmartWare has failed and the update of their website did not help

Was using a passport, smartware until a few days ago. Plugged in today and it has not been recognized. Received an error message for the driver so I tried the fix for the driver. It does not work so I went to the website of SD and downloaded Setup driver and reinstalled, but that doesn't work any more. Why should it suddenly stop working?

Hello

Thanks for choosing Microsoft Community Forums.

According to the description, it seems you are having problems with the connection of the Smartware passport. I will certainly help you fix this problem.

(1) did you do changes on the computer before this problem?

Method 1: I suggest you follow the steps in the link to run the troubleshooter and check if that helps.

Open the hardware and devices Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2: I also suggest you to download and install the updated firmware from the link and check if the problem persists.

http://support.wdc.com/product/download.asp?wdc_lang=en&FID=wdsfMyPassport_Essential

I hope it helps. If you have any questions about Windows in the future, please let us know. We will be happy to help you.

Tags: Windows

Similar Questions

  • wireless lan driver installation update always fail and the update corrupted my wireless driver I use Samsung series 5

    Updates were recently fired the SW update. I have installed all the other updates the BIOS etc successfully, with the exception of the wireless Lan driver. Instead of doing an update, it has disabled my wireless totally when he said that the installation has failed.

    During my first attempt, I downloaded the driver 100%. Then a pop up message appeared saying that "the installation may take several minutes", and then another Intel logo appears and disappears, but said later that he could not install. After that, I get disconnected from my internet connection. No sign of wireless activity were found. I tried to watch the wireless icon and it was gone. I tried to solve the problem and it says that the only device for my wireless connection is Bluetooth.

    I thought it was just the problem of internet connectivity, so I tried to download the next day, but this time while being connected to a local network. The same thing happened to downloaded 100% and does not once again during installation. I just want you to know that I closed all applications and my laptop plugged in during installation if it helps your troubleshooting. I asked SAMSUNG support and they told me that the problem is with Microsoft, so I should ask them.

    I tried to update for like 5 or more times, but it's the same thing. I use my laptop for work and it's like I can't live without my wireless LAN are not always available. Download of the update becomes tedious because I have to wait like half an hour to finish the download only to find out that the installation will fail. I searched his driver I can install it manually but its nowhere to be found, looks like I'm stuck with SW update

    Hi Saloni,

    Thanks for posting your query on the Microsoft Community.

    Here in this scenario, I suggest you try to re - install the latest driver for network/wireless connection on your computer and check if it helps.

    Step 1:

    Download the driver for the network adapter / wireless computer/hardware. Visit the Web site below.

    http://www.Samsung.com/AE/support/model/NP500P4C-S08AE

    Step 2:

    Uninstall the driver for Wireless LAN / network card.

    Follow the steps to uninstall the network adapter driver:

    a. press Windows + X keys, and then click Device Manager.

    b. search for network card.

    c. right-click the WLAN network adapter , and then click Uninstall.

    d. follow the command prompt, and then restart the computer.

    Step 3:

    Install the network card driver / wireless that you downloaded from the website of the manufacturer of the computer/hardware.

    Please reply with the status of the issue so that we can better help you.

  • Office of cloud creation failed to install - Windows 7 - other topics did not help

    I try to install Creative Cloud Desktop on my Windows 7 system.

    I tried the steps that I could find on help forums and it has all come failing

    I tried vacuuming running

    I've renamed the OOBE folder

    I uninstalled the first 5.5 I initially loaded on the computer

    Each time all I get is the same "Creative cloud cannot install Office.

    I don't know what else could be the problem. I have several hard drives? I don't see why that would be a problem, but perhaps he might factor in.

    Any help would be greatly appreciated. Thank you.

    Hi lawill727,

    Welcome to the community!

    Try to activate the hidden here admin: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista / and download cloud creative app via https://creative.adobe.com/products/creative-cloud

    Thank you!

    Ankit

  • Search engines not available, except in mode "Run as Administrator". delete the parent.lock file profiles did not help

    After the upgrade to 21 FF, search engines no longer appear in the bar at the top right of the screen, so no searches are possible. I can navigate to my favorites and apparently also to the links contained in the e-mails.

    If I right click on the FF icon and choose the "Run as Administrator" option, the search engines are there again. I tried to delete the parent.lock in the profiles folder, that this solution was solved a problem I've had recently with the previous version of FF (not being not able to open FF and getting the error message on another version of it running, which had to be closed in the first place - but there was no other version running.) In this case, too, before I discovered the solution, I could open FF using the option "Run as Administrator"). However deleting the parent.lock file does not resolve this issue.

    I would be grateful for your help, especially if a person not very computer like me can understand put in simple terms!

    You have the XML files including Google's default search engine in the browser\searchplugins file in the Firefox program folder?

    Try to remove the file search.json and a possible search.sqlite in the Firefox profile folder to reset the default search engines.

    You can use this button to go to the Firefox profile folder:

    • Help > troubleshooting information > profile directory: see file

    Firefox will rebuild the file search.json from the default search engines in the browser\\searchplugins file in the Firefox program folder and the searchplugins folder in the Firefox profile folder.

  • Lightroom will not work on the computer after payment has failed and the new mode of payment put in.

    Adobe will not work.  Lightroom need to work.  Tried to uninstall Lightroom and creative cloud, they stopped working when my payment failed.  After putting in the new mode of payment that they still do not work.  Now don't reinstall it on mac 10.10.5 after several attempts and reboots.  Also, if anyone knows a phone number for adobe support.  I tried to find one, but it just shows that I have are not eligible for phone support... I pay for a product, I can call someone!

    allow a day of pst for your payment to process.  It is currently Saturday am pst.

    then check your account to see if it's what you expect.

    Otherwise, contact adobe support during the time pst by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html

    If it shows your subscription is current, Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  • How can I reset the address bar default search engine? (Reset the key word. URL did not help)

    My location bar internet keyword search result in search.yahoo (powered by AVG), but I'd like to google. I managed to put bing or something else, but when I reset the key word. URL about: config page, it won't come back to google, but yahoo. What can I do?

    Open the topic: configuration window and change these settings:

  • Vista 64-bit now I changed my OS 32-bit now my web cam does not work, tried to get the drivers from dell but did not help

    of the vista 64-bit now, I changed my OS to Vista 32 bit , now my web cam does not work, tried to get the drivers from dell, but they are not available there. My laptop is studio-1537... Remember - this is a public forum so never post private information such as numbers of mail or telephone!

    Ideas:

    • You have problems with programs
    • Error messages
    • Recent changes to your computer
    • What you have already tried to solve the problem

    Hello

    I check your firewall settings to see if it can cause a conflict with the season chat software.

    Chris
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Firefox hangs / becomes unresponsive to the start page, no listed fixes available, reinstall did not help

    When I start to ff, it opens the start page, but freezes at the opening, I can't access any of is trying fixes I found in the forums, even uninstalled and re-installed the menus, have the latest version and updates, is it possible to install an older version that works? Got tired of having to use chrome, I tried a restore system to a point before the problem started, but that did not help either my opp.sys. Windows XP pro

    See Firefox crashes on the default Start Page: [/questions/984193 #answer - 525554]

  • Hello, my parents computer came RAM volume0 has failed and not be able to start. We went and brought a new hard drive, and its always say the same thing. Any ideas?

    Hello, my parents computer came RAM volume0 has failed and not be able to start. We went and brought a new hard drive, and its always say the same thing. Any ideas?

    A message on the RAID 0 volume failed is a recognizable error message, but the news is not good.

    RAID, by its nature, requires 2 or more drives.  RAID = redundant Bay of independent (or inexpensive) disks

    RAID 0 is the worst of the different RAID choices.  It increases the performance of hard disk by spreading or striping, data on two disks so that he can read and write more quickly. Unfortunately, such a picture offers no protection of data - in fact, it increases the chances of loss of data since the failure of a disk in the array results in the loss of all data on both drives. RAID 0 configurations are standard on high-end and PCs graphics games and provide a performance gain measurable, albeit modest for games, graphics applications and other programs intense from the hard drive.

    In view of the foregoing, the best course of action for you and your parents is to take the computer to a local computer professional - not a type of place BigBoxStoreUSA or GeekSquad.

  • Pavilion dv6: I did now the hard drive on my HDD test failed and the pavilion dv6

    The problem is that my laptop when I start it it takes like 10-15 minutes to load.

    I see loading windows xp logo and then he is suspended for more then 10 minutes or more.

    Now, I tried to do a test for the material. I turn on the laptop and click the F2 key and I entered the test screen of hp hardware. I moved start test drive hard and after 5-10 seconds or if stopped with a test failure:

    That's what I see now on the screen of the laptop:

    Test Drive: 1

    INTELLIGENT control: PAST

    DST short: FAILURE

    FAILURE ID: 64WE1A-5BC7Q7-XD003F - 60Q 903

    PRODUCT ID: XE041EA #ABT

    Hard drive 1

    Edit:

    I tried now all the other tests in the F2 screen, and they all went except the short DST hard drive that has failed.

    Better to buy a new hard drive and replace it with this one and I install the new OS on it own?

    Test drive: FAILURE

    Does that mean ID failure? I need to replace with a new hard drive? If so can I buy a new hard drive and replace it only with myself?

    I did no other reviews but I want to first of all understand what it means to id of failure.

    Hello

    The hard drive is faulty defiantly and Yes should not replace. Failure ID is given, so if your laptop is under warranty you can give this to HP and it will then allow you the replacement

    Usually the instructions on how to replace the hard drive are in the manual of your computer that you will be able to get a copy on the HP site. You can also buy the HP installation media which will be operating system files on your for reinstall on the new hard drive.

  • HP Pro slate 8: HP Pro slate 8 (K7X61AA) - OTA upgrade has failed and not able to apply the HP upgrade.zip

    Last week, I received the tablet. Since then, the OTA update failed 3 times. So I searched around the Web and found a page which State to load the update.zip to SD card and install on recovery Menu:

    http://h30434.www3.HP.com/T5/Android/Pro-slate-8-updates/TD-p/5224651

    But it does not work also. After the system says 'check' package it briefly shows the Android Robot for less then half a second that an i will be back to the Recovery menu.

    Allocation of resources.

    Thanks D.

    Solved by myself.

    The upgrade from SD card did not work, because the tablet had a problem with my SD 32 GB Class10 card. I used an 8 GB Class 4 and it worked fine.

  • Why I can't update windows and fail. and the error is 0x8007001F

    Why I can't update windows and fail. and the error is 0x8007001F

    How to reset the Windows Update settings?
    http://support.Microsoft.com/kb/971058

    and/or

    Claire on your temporary internet cache.

    and/or

    Rename the folder C:\Windows\SoftwareDistribution

    Click Start, choose run.
    In the run box, type services.msc.
    Click OK.
    Right-click the automatic updates service.
    Click on stop.
    Stopping the service will take a moment.

    Rename the folder "C:\Windows\SoftwareDistribution":
    a. Click Start, click Run, type %any and then click OK.
    b. right-click on the C:\Windows\SoftwareDistribution folder, and then click Rename.
    c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

    Click Start. Choose run.
    In the run box, type services.msc.
    Click OK.
    Right-click the automatic updates service.
    Click Start.
    Starting the service will take a moment.

    Restart if necessary and try and update again.

    You will notice that you will lose your history of updates, but it's not important.

    If everything works well again, you can delete the old renamed folder.

  • Motherboard has failed on the computer running Windows XP Professional. Can I replace the motherboard and re - install Windows with my product key?

    My computer was assembled by myself has worked for many years, the operating system is win xp pro OEM.  The motherboard has failed and I'm replacing it with a newer version, that is no longer available. I can re - install win xp pro using any win xp pro not oem and using original key to activate? I understand the oem rules as it relates to a registered oem (Dell, Acer, etc) but my oem copy was bought at retail and as far as I know is not related to a named oem. In fact, I'd say I'm oem as I made the original equipment.

    There is disagreement on that. I've seen people claim that if you change the motherboard, you essentially create a new PC (which would mean you would need another license as an OEM license can be used on a PC and never transferred to another).

    And then there are people who say that it is the OEM who decides what constitutes a new PC. I tend to support this point of view, personally. But there is disagreement.
    BTW, if you bought the OEM CD has no impact on the license.
    After installation, you may need the Microsoft phone to activate (in other words, if the activation over the Internet does not work).
  • My Windows telling me that he needs 11 updates. These updates consistently fail and the Microsoft fix did not work. Error codes are 641 and 80070641

    My Windows telling me that he needs 11 updates.  These consistenly updates fail and the Microsoft fix did not work.  Error codes are 641 and 80070641.

    Hello

    Did you change your computer before this problem?

    You can follow the suggestions and check out them.

    Method 1

    You can follow the procedure in the article.

    How to resolve problems connecting to Windows Update or Microsoft Update

    http://support.Microsoft.com/kb/818018

    Method 2

    You can reset the Windows Update components.

    Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following windows Help article.
    Back up the registry
    http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

    How to reset the Windows Update components?

    http://support.Microsoft.com/kb/971058

    Method 3

    You can download and run the system update readiness tool.

    Description of the update tool of the system to Windows Vista, Windows Server 2008, Windows Server 2008 R2
    http://support.Microsoft.com/kb/947821

    Method 4

    Step 1:

    Place the computer in a clean boot state.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    Note: After a troubleshooting follow step 7: reset the computer to start as usual

    Step 2:

    You can manually download and install updates from Microsoft Download Center.

    Microsoft Download Center

    http://www.Microsoft.com/downloads/en/default.aspx

    Method 5

    You can disable temporary of your security software.

    Disable the antivirus software

    http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks

    See also:

    Problems with installing updates

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

  • My update screen shows the last control updates has been 14.6.16 to the 08.01 and the update to install has been KB3035583 on 25.5.16 to 23.02.

    * Original title: look for the updates ms7

    My update screen shows the last control updates has been 14.6.16 to the 08.01 and the update to install has been KB3035583 on 25.5.16 to 23.02.  Since 14 June I repeatedly ran checks the updates, but these controls are never successful as never - end research I just saw the "check updates" message, but the check never ends.   Why is this?

    The Windows Update client cannot manage a KB3161664. Download and install it manually in advance. Links provided here:

    http://Wu.krelay.de/en/

    Be sure to not do a search running in background.

    Best regards, VZ

Maybe you are looking for