Passport for blackBerry OS update problems

Hello! I have a problem with my passport. I can't restore some data (e-mail accounts, telephone directory) of my Z10 with the Passport. I noticed that my Z10 works OS 10.3.2.2836 while my passport is on OS 10.3.2.2474. I read somewhere that you cannot restore such data of a more recent OS to an older OS which is fair enough.

The thing is that my passport only makes available new version of the OS for download. I went to check the updates once or twice and I get the message that I have the latest version available on my phone. So when I try to restore my Z10 link data I can restore only photos, applications etc. I tried to restore wireless via the switch of the device and it does not work either.

Help, please!

Hey go!

Thanks for the tip. I browsed various BB forums and found this link:

https://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/upgrading-OS10-devices-using-aut...

allows users to manually upgrade the operating system on different handsets of BB. I just downloaded the software, plugged in the Passport via USB, disabled link, double clicked on the program and it automatically upgraded to 10.3.2.2876! Amazing! With the new software it restored everything perfectly, not a single piece of missing data.

Really impressed that BB allows you to do these types of updates. BB4EVER

Tags: BlackBerry Smartphones

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