BlackBerry Smartphones update problems

Similar Questions

• Smartphones blackBerry BBM update problems

  My phone trashed and I'm not trying to fix it. I have BBM 5 on the work of the OS 6. I want to move to 8 BBM that I had before my phone trashed. App World think I installed 8 so don't upgrade.

  How can I to App world upgrade the BBM?

  Thanx

  Tim

  Hello and welcome to the community!

  I suggest that you clear the cache of the AppWorld application.

  • KB24714 How to clear the cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook Tablet

  I hope it'll work for you! Good luck and let us know!

• BlackBerry smartphones updated software now issues:(aider!!)

  Hi guys. so I've updated my software on my bb curve 8520... Well the bb desktop software had asked me to do the experience works best with my phone. but it turns out to be the opposite. I can not call more I get this message when I try to call someone "can't call the current call" or if I managed to call I can't hang up unless the caller hangs up. my memory card is not working, or more, music and videos say 'impossible to read the content' but I can see all my photos. I can not view my airtime balance or update my bis. I tried to connect my memory card on my pc and it works fine when connected but as soon as I disconnect plays anything from my phone. I rebooted a million times. formatted the entire phone but nothing works! my alarm does not sound and sometimes when someone me the your text does not ring SMS. the update is performed from a 107... something to an update from 1788. I can do to fix all these technical stuff... im convinced this isn't the physical phone that is damaged. your help will be very appreciated. thanx

  Hello and welcome to the community!

  Given what you describe, I think that is better to a clean OS reload. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones update Blackberry Bold 9780 without USB cable

  Hi guys I had a bold 9780 I want to update the most recent operating system, but my USB port is not working can I update by another route.

  Hi Nivesh3838

  If you want, then you can consult:

  KB15644 : how to request an update to BlackBerry Device Software wirelessly on the BlackBerry smartphone

  But please note, never carry out this OTA update without a backup of the appropriate device.

  Good luck.

• Worldwide blackBerry Smartphone app problems

  I updated on my 9810 with apps, however, there is a red star on my app icon and it does not download new applications. It is said "to continue using BlackBerry App World, you need to upgrade your current version. "For more information, please visit www.blackberry.com/appworld/support '. I did, I checked my updates, and they are all up to date.

  What can I do else? I want new applications

  Thank you

  Hello and welcome to the community!

  Please try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!

• BlackBerry smartphones having problems in Blackberry Curve Notifications of 9320

  Hello

  I have a problem with notifications. I read all the mails in blackberry but still notification shows the unread mails are there. But I have checked there is completely no emails unread in all ID e-mail tha I have configured. Please suggest me what should I do now to fix this...

  Hi mc_selvendran

  Welcome to the Forums of the BlackBerry Support

  Sometimes a simple restart battery pull is able to solve this problem, but always on your home screen, open the main Message box > highlight a day say today > press the Menu key > click Mark read beforehand. Finally, perform a restart battery pull by removing the battery while your device is turned on, wait a minimum then reinsert back. After the reboot, see if the problem resolves.

  This Knowledge Base can be useful to question persists:

  KB21879 : How to search messages unread on the BlackBerry smartphone

• BlackBerry Smartphones 2 problems with my flashlight. (Photos)

  OK, so I've tried everything to try and solve my problems but have not been able to do. I hope that someone here might be able to help!

  First of all, I have accidentally hidden a picture by checking the "hide" field Now how do get it back you? I had a couple of my friends with the same phone try and figure that out it and they were not able. Anyone know?

  Second, when I choose a picture to my desktop wallpaper, it shows in a larger version in the upper left corner of the image. I me remember when I was picked as my background wallpaper, the image I have zoomed in on it before asking, but used the 'back' button to remove the zoom feature. It looks ok on the screen but define it the paper painted like the zoomed image in. Now, it doesn't matter what image I chose, I get in the top left corner, zoom appears on my paper painted - although it seemed normal before asking.

  I am frustrated trying to understand these two themes out, so any help or suggestions would be appreciated!

  Hi and welcome to the forums!

  Go to the preferences of the home screen and click Reset bottom. Then select another image, the problem returns?

  To find your photos hidden:

  Follow these steps to display an image on the BlackBerry smartphone:

  If the image is in memory of the device (or Media Card)

  1. Click on memory device.
  2. Click on House.
  3. Click on user.
  4. Click on photos.
  5. Press the Menu button, then click on Show Hidden.
  6. Display the hidden images faded.
  7. Highlight the hidden picture.
  8. Press the Menu key, and then click Properties.

  KB18466 How to hide or show pictures on the BlackBerry smartphone

  Thank you

  Bifocals

• View blackBerry Smartphone email problems

  I have 3 email addresses Setup on my Bold 9900.  Last week, I must have changed something because everytime I open the messages folder, I see that my text messages.  Similarly, when I try to open all the mail files three electronic... SMS folder opens.  I know I get emails but I can not access e-mail records.  They appear but when I open them the text message folder opens.  Help please!

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts.

• BlackBerry Smartphones software problems?

  My bb 8520 curve gives me endless disputes it keeps freezing/hanging, and this stupid thing small clock appears in the middle of my screen so often that I can hardly do something, I have only 1 app on my phone because I thought he might be slowing. I have to make a traction battery @ least 3 or 4 times a day, I did a cleanup of security that it made it worse, can some help please

  Hi mako1981,

  I suggest you make a backup of your BlackBerry® smartphone and then reload the software as described in the article below:

  KB11320 - how to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

  or

  KB19915 - how to perform a clean reload of software applications smartphone BlackBerry using BlackBer...

  Thank you

• Problem of blackBerry Smartphones updated my device?

  Hi, I have a blackberry 8520 and I connected it to my laptop and desktop manager says there is an update to the phone so I clicked on update phone and it saved my phone then it tried to download the modules but it gets stuck to 604 of 658, it happens all the time , would be - it because im connected to a service mobile broadband? Because it's the only time his arrival

  Could be. Whenever you have problems updating your phone, it is often useful to make a gesture at once.

  First, download the new operating system on your computer and install it on your computer. Here is the download site. Once you have the software on your desktop computer (PC, right?), you can then do the update on your phone via the Desktop Manager and not to worry about connectivity issues to the course.

• Since the recent update blackBerry Smartphones keyboard problem

  I'm sorry, I currently don't have the patience to search the Board of Directors for a duplicate thread. Since the update (which trashed my contact list), my keyboard has become possessed for a lack of a better word. When you tap some keys (e, a, i) they do not register, or the keys that I have not touched the other side of the Commission will act as if they were activated. I restarted my phone, and it may work for a little bit. It is quite frustrating because it's my only way to type. I wish I would have gotten a phone with a real keyboard. Any suggestion would be appreciated. Tech vocabulary will probably go over my head.

  Thank you.

  In all the wires niveau.148 I read, I did notice users mention problems with the keyboard or the letters do not enter.

  You can try this: place a piece of paper, like a card on top of the battery and replace the battery cover. Who help me? Try a piece of paper, if it is slightly thicker or anything that might work for you folded.

  In addition, read this:

  http://www.BlackBerryForums.com/General-9500-series-discussion-storm/162279-settings-better-storm-KE...

• Passport for blackBerry OS update problems

  Hello! I have a problem with my passport. I can't restore some data (e-mail accounts, telephone directory) of my Z10 with the Passport. I noticed that my Z10 works OS 10.3.2.2836 while my passport is on OS 10.3.2.2474. I read somewhere that you cannot restore such data of a more recent OS to an older OS which is fair enough.

  The thing is that my passport only makes available new version of the OS for download. I went to check the updates once or twice and I get the message that I have the latest version available on my phone. So when I try to restore my Z10 link data I can restore only photos, applications etc. I tried to restore wireless via the switch of the device and it does not work either.

  Help, please!

  Hey go!

  Thanks for the tip. I browsed various BB forums and found this link:

  https://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/upgrading-OS10-devices-using-aut...

  allows users to manually upgrade the operating system on different handsets of BB. I just downloaded the software, plugged in the Passport via USB, disabled link, double clicked on the program and it automatically upgraded to 10.3.2.2876! Amazing! With the new software it restored everything perfectly, not a single piece of missing data.

  Really impressed that BB allows you to do these types of updates. BB4EVER

• Software blackBerry Blackberry link update problem

  I wanted to update Blackberry link to the latest version. The installation process fails with the following message (translated):

  "the service you want to install is on a network device that is not available" field below shows the following path:

  C:\Users\User\AppData\Local\Temp\WZSE0. TMP\

  installation is looking for "BlackberryLink.msi". If I copy it to a different path, the same result. I uninstalled Blackberry link and tried to reinstall the same problem. Someone knows what to do?

  It worked, but first register all entries should also be deleted.

• BlackBerry Smartphones software problem

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  kate1 wrote:

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  Hello and welcome to the community!

  If you cannot have the necessary buttons, then you may need to reload your OS again as something could have hurt in the process. If you try the process again, and it does not offer you different levels of OS install, you have to force. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones apps problem + upgrade

  Hello

  Can someone help pls. I have problems with the app world on my curve 8520. Everytime I go in there, he always tells me that continue to be updated, but still I can download apps from my laptop and only synchronize the blackberry no bother. When I try to update via a browser on my phone (which takes FOREVER to load), he repeats that the page is too large to load. Then I plug the blackberry via USB and checked whether the necessary for any update phone and advised don't need no upgrade... pls help as I can't use/download the apps on my BB... .aahhhhh

  Thank you

  S

  Hello

  Yes, I know, this is the reason why I asked if you are able to use these applications, the link above works well if you have specific data plan from your service provider, it won't work in opera.

  If you want to use as Web browser, BlackBerry apps, BBM and email, need you a specific BlackBerry data Plan / BIS your provider (I do not know if your carrier 48 BIS supports, you need to ask). Once activate you your account, it will allow you to use all the BlackBerry apps on your Mobile network as well as Wifi.

  BlackBerry World is currently working on the wifi without BIS, then you should try to download it via wifi or try this Knowledge Base to install using a computer.

  KB31325 : How to install or update the BlackBerry App World, using a computer system application

   

  To install the application from BlackBerry World refer to this Knowledge Base:

   KB28715 : How to install applications from BlackBerry App World, with the help of a computer system