Pavilion 13-b080sa: main (internal) battery HP Pavillion 13-b080sa

Whenever I start my laptop, I get an alert of battery (601).

I tried to perform the battery check, but that doesn't seem to work. It does not get one plus far only 1%, 2 minutes left. By pressing the ESC key to stop checking the battery does not either.

When I plug in the charger, the phone says: plugged in, not charging, which means that I can't use my laptop without charger anymore, which is really annoying.

I should also mention that my laptop is less than a year.

I hope that someone could tell me how to solve this problem. Also, if I need a new battery, where can I get one?

Hello

You are welcome.

Online checking is not always reliable, and if you know that the machine should be still under warranty, my best advice would be to call HP for this problem.  Looking at the model number I guess you may have in the United Kingdom - if that is correct, the telephone numbers are on the following link.

http://WWW8.HP.com/UK/en/contact-HP/phone-assist.html

Kind regards

DP - K

Tags: Notebooks

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