Pavilion 17: Wifi connection

Recently upgraded to Windows 10. No problems. Today I am connected to wifi and you can access Yahoo, Yahoo mail and my account G-mail but I can't connect to other websites. Help!

Hello @Greg325,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

I came across your post about the WiFi problem and wanted to help!  I understand that you can access certain websites, but not all.

For starters, can you provide me with the product number of the laptop?  Here is a link, you can use that will help you find your model and product number: HP - products customer support

You can have a different problem then WiFi, if you are able to access a site.  If you access any part of the internet, then the WiFi should work.  If you want to check, you can try to review the measures offered by community member @Great-Christine-Tree:

First of all, we have a step by step guide to guide you through the process of diagnosis here:
Troubleshooting your wireless network and Internet access

A second option is to try the following steps:
Powercycle the network:
1. turn off your laptop.
2. unplug the power to your router.
3. disconnect the power to your modem.
4. wait at least 45 seconds.
5 reconnect the modem and wait for it to come back online.
6 plug in the router and wait for it to come back online.
7. turn on your laptop and test your connection.

Turn off the power to the adapter:
1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
2. expand the network adapters.
3. right click on the Ethernet adapter / wireless, and then click Properties.
4. click on the power management tab.
5 remove the check mark next to allow the computer to turn off this device to save power.
6. click on OK.
7 test cycle.

Reset the TCP/IP settings on your PC:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.

It can also help to reset the winsock catalog:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.

Reinstall the NIC drivers:
1. download the drivers from here , but do not run them again.
2. go to your Start menu/screen and type Device Manager.
3. expand network adapters.
4. right click on the wireless adapter and choose uninstall.
5 install the drivers downloaded in step 1.
6. restart your PC and test.

Test an ethernet connection:
Explicit. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.

Test another connection:
Many people excluded their home network as a problem if another device working on the same network. Networking is not as simple as that. Each device interacts differently with your router or modem and it is impossible to exclude the settings for this device until the laptop has been tested on another network.

If these steps do not resolve the problem, try this document published by Microsoft for network management issues: wired and wireless network problems. You can change the operating system with the drop-down list in the upper right of the document.

Source: fixes Common for wireless connectivity problems.

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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