Pavilion 17P047CI: do not know what the problem is.
I bought a black linear Recertified HP 17.3 "Pavilion 17-P047Cl PC laptop with processor of AMD A8-7050, hard memory of 8 GB, 1 TB and 8.1 of Windows of Walmart. I don't know that much about computers. But I know a little. I picked up today and brought it home and started putting in place. I went through the first couple steps, and it is stuck on a screen that says ' almost ready don't shut down your PC "for over an hour now... What can I do? Is there something wrong with it? If I try to restart or something, which completely ruin it? I don't know what to do here. Any help is appreciated.
I should also mention that there are no numbers or anything outside the laptop... I have no idea how to get more numbers to help you. Unless I remove the battery, who would have turned off the laptop. And I think those are just the numbers of the battery?
Hello;
Let me welcome you on the HP forums!
I read your post about the problems with your new HP PC and wanted to help.
You should not have problems with a PC this new.
My suggestion is right for you is to go back to Wal-Mart and request a refund or a replacement.
Good luck
I'm a volunteer and I do not work for, or represent, HP.
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Tags: Notebooks
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