Pavilion 20bw: monitor is blurry

I have a Pavilion 20bw I had for 6 months. Everything has been working well and now it's blurred - to read a spreadsheet very difficult.

I followed all the instructions on the troubleshooting page and downloaded the new driver and it still has not solved the problem.

I have a laptop HP connected to this monitor.

Hello @Trudyc1,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that your 20bw flag indicator shows a blurred image, and I'd be happy to help you in this case!

I provided you with a few steps, you can try below:

Step 1. Unplug the power cord at the back of the screen and the wall
Step 2. Press and hold the power button for at least a minute
Step 3. Plug the power cable in the monitor, and then to the wall outlet
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the factory reset option and select
Step 6. Try a different cable to connect your monitor to your computer

If the steps above did not resolve your issue, you can try the monitor on a computer or other device to see if the problem persists. If the monitor still shows a blurred image, please contact our technical support for further assistance in this matter by clicking on the link below to get help from your region number.

www.HP.com/contacthp/

I hope this helps!

Concerning

Tags: HP Desktops

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