Pavilion a4316f: recovery disk failure

My pc has a new hard drive and the motherboard.  I ordered and paid for the cd of recovery for this on the site.  The recovery software GET were he wants you start after backup or begin without saving.  He ten request the recovery 1 disc that sits in.  I spoke twice to the technical support.  The first time I had no access to the serial and model numbers so I called back.  The second time all the girl told me was because I bought the pc ' 09 it was old and I have to pay someone to fix it.  I just, I was wondering if someone could give me and an idea of why did not the disks.  I would stay again for new disks, had been offered.

Well, if it were me, I would be forgotten on the use of the recovery of the value and just use a Windows & 64 bit installation disc and use the key on the case to turn on.  There are different ways to activate a reinstall, but it is the easiest.

Tags: HP Desktops

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