Pavilion Desktop 6000 Series lock-up

We have a new Pavilion 6000 series desktop and tried to install a printer HP 1300 driver of hava. After the installation, a message said that we had to restart the computer for the changes to take effect. When the system is restarted, led us to the screen liog and then after login icon 'expectation' appeared and then the screen turns blue to black. the cursor is always visible, but the screen never returns. Any ideas what's happening? Sound and HP factory driver drive in an HP computer. Machine is using W7. Tried to delete the printer through 'safe-mode' driver, but received a message that says that the uninstall program did not work and that it is not installed properly. We have no idea what to do.

If your PC is still under warranty then contact HP support.

HP support number is 800-474-6836 or 800-HPINVENT or online here.

Tags: HP Desktops

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