Want 5530: Printer calibrates whenever I turn it on

I bought a second 5530 want all-in-one printer.  No problem with the first, but it has begun to insist that I have to calibrate whenever I turn it on.  It wastes ink, paper and time.  Whenever I turn it on, the printer displays a message that I have installed a "genuine HP recycled cartridge.  The cartridges that I bought were not labeled as recycled and I only shop at Amazon or Office Max.  Even if they are recycled, the machine recognizes them as 'genuine HP cartridges', so that they are not inferior counterfeits.   I am particularly upset by HP support never return my emails on this topic.  I always bought HP printers, despite the increase in the cost of their ink, because they worked well and were easy to use.  However, I'm about to change my mind.  If a printer stops working correctly, I would expect a direct response from the manufacturer.

Hey @betrom,

Please get back to me regarding this issue of calibration. Because your HP Envy acted like you have been putting in place for the first time and jumped from the alignment page there is a chance that there is debris in the printer or a programming problem occuring in your printer. Can I please you follow the steps below to check the hardware on your computer.

Step 1: Check paper path and rolls:

Can I have it please click here. Once the support document opens, please run through the Solution one and two. Once you confirm that the paper path is free of conditioning or debris, and clean rollers can I please have you go to the next step.

Step 2: Verification of cartridges:

Then please click here. Once this support document opens please run through the Solution of two, three, solution and six Solution. This includes all sub-steps under three listed Solutions. If the alignment problem persists after you complete the steps proceed to the last step.

Step 3: update Firmware:

The Firmware is programming into your printer. Essentially, the programming is the "brain" of your printer and control that made the printer and how the printer it. If there is a corruption in your printers programming it can cause performance problems. So, I will make sure that your HP Envy runs the latest version of the Firmware. Please click here for the steps on how to update the Firmware of the front of your printer printers. Your printer must be in a ready state for update the Firmware. Once the update completed successfully, please test your machine to see if the alignment problem is now resolved.

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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