Pavilion dv6-6c53cl: dvd player not working not not after restoring - all missing drivers, does not appear in Device Manager
Recently, I have restored my computer dvd6-6c63cl of flag State 'out of the box. The dvd drive no longer works. When you put a CD, you can hear him swirling but the screen does not open. In addition, in the Device Manager section, dvd is not listed. I think that I need the drivers, but I did have luck to find them on hp.com (just a recovery disc, you can order).
I tried some of the solutions on this forum for other computers, but is it didn't work (FixIt) or things in the registry (filters) were not there and one was something that was 32-bit and since it's 64-bit, I was afraid to try it. Clearly, I don't know enough about computers.
In which case it is important, I recently had my fan replaced and do not know if the dvd player worked after that. Obviously not used often.
You can provide any help would be greatly appreciated. The computer is 3 years old so I don't want to add 'guaranteed' type plans, but at the same time, I don't want to replace the computer for something so little. The restoration of fixed the problems I had (internets public wouldn't connect and updates did not exist). Thank you!
You may consider replacing the internal DVD player or using an external DVD burner.
Tags: Notebooks
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Hi @decyferme,
Welcome to the HP Forums!
It's a great place to find answers and suggestions!
You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.
How can I find my model number or product number?
I understand that you had a problem with the touchpad for months because it is not responding. Although the driver is listed in programs and features in the Device Manager is not listed.
Have you checked for virus and malware?
Have you done all Windows updates?
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Did you run HP Support Assistant to facilitate updates of HP?
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