Pavilion dv7-4080us: reminder of hp power cable

In announcement regarding August 26, 2014 of a recall program on the cords power supply for HP Laptops:

August 7, 2014, my PC Pavilion dv7 stopped working and I took it to Best Buy, where the problem resulted in a bad cord.  I bought a spare for $58,84 power cord at this time.

In December, I received an email from Hewlett-Packard communicate me of the recall program.

I called the telephone number explaining that I wanted to get a refund for my power cord, because I had been forced to buy a power cord prior to notification of the publication.

After having been approved around Department to Department and seen a few different numbers to call - with no satisfaction, I turned on this forum for help.

It is true that I am just stuck?  Even if my power cord was really faulty, because I needed my power cord until HP Announces I want just the cost to cover me?

Someone on this forum had this experience?

The callback is made to the cord that goes from the brick on the wall.

Tags: Notebooks

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