Pavilion dv7-6135dx screens on the video driver blue igdpmd64.sys after the platform update KB2670838

Windows Update has delivered platform update KB2670838 Feb. 27.

After that, any time I open Internet Explorer, I get a blue screen of death which calls igdpmd64.sys, which is part of the video driver.

I tried to install the latest video driver HP site was for this machine, even though it is dated as a couple of years.  But he says that I don't have the minimum requirements.   !!??

I tried a restore point before and everything was fine.

I let go of the front through the platform Windows Update again and the same problem.

Now today I have no restore point so I can't go back.

Because now I am simply not using IE, everything else works fine so far.

Here are my questions...

1. is this a known problem of someone else?  Is there an article on the best solution anywhere yet?

2. suggested approaches to solve this?

3. How can I get the alternative video drivers to try?

3A. HP Site latest since this laptop says that it does not meet the min requirements!

3B. should I even try the following more old?

3 c. pros and cons of try the drivers of Intel or ATI sites instead of on HP site

4. If after testing things, if I wanted to reinstall my current driver, how 'save', or protect some how now?  (I think THAT it is the original of the 2011 original installation schedule)

5. How can I do to reinstall the video driver as 'supplied with the machine', for example since the recovery D: partition?

6. If I end up having to reinstall Windows, how to do that since the recovery partition?

Hey cfravel,

All major issues! Sorry to hear that you use in the blue screens, but you did a good job of troubleshooting. I'll answer the questions in the order that you asked them.

1 and 2.  Here is a link to the Microsoft Forumwhere there was a similar question. It looks like uninstalling and hiding the implementation update will correct the problem. To uninstall an update,

  • Click Start
  • Program 'type '.
  • Click on programs and features
  • Click View Installed Updates (left)
  • Search for KB2670838.
  • Select this option and click on uninstall.

To hide the update,

  • Click Start
  • Type "update".
  • Click on Windows Update
  • Click Find updates
  • Click "# important updates available"
  • Search for KB2670838
  • Right-click on it and click on hide (you can always restore hidden updates in the future if you want by clicking on "restore hidden updates" from the main screen of Windows Update.

3. here is the correct driver for your laptop HP Special Page. I think you're probably already doing it correctly, but just in case. How many times have you tried this driver? Try a couple of times.

3B. Yes you could certainly try the next previous driver.

3 c. the drivers coming from Intel or ATI are almost the same driver in most cases. We invite you to try them because they can always be uninstalled. Just, they are not guaranteed to work properly for your specific model.

4. There are two versions of the driver for your ATI video chip. These and all future versions will still be available on your driver page. Click on the link under the latest driver that says "available versions" for a complete list of all the versions that are never released.

5. to reinstall the driver of origin or any other original software that is preinstalled on your laptop, you can use HP Recovery Manager.

  • Click Start
  • Type "HP recovery".
  • Click HP Recovery Manager
  • Click re - install the drivers and software.
  • Scroll through the list and select drivers or software to install. These drivers will still be available on your page of driver as well.

6 here is a link on how to reinstall Windows from the recovery partition. In the links in blue at the top, click on "Recovering from the start (in the system startup) screen". This is a very simple process.

Please let me know if you have any questions or if these suggestions helped (it could help others with similar issues). I'll keep an eye out for your answer!

Tags: Notebooks

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