Pavilion dv7-6135dx screens on the video driver blue igdpmd64.sys after the platform update KB2670838
Windows Update has delivered platform update KB2670838 Feb. 27.
After that, any time I open Internet Explorer, I get a blue screen of death which calls igdpmd64.sys, which is part of the video driver.
I tried to install the latest video driver HP site was for this machine, even though it is dated as a couple of years. But he says that I don't have the minimum requirements. !!??
I tried a restore point before and everything was fine.
I let go of the front through the platform Windows Update again and the same problem.
Now today I have no restore point so I can't go back.
Because now I am simply not using IE, everything else works fine so far.
Here are my questions...
1. is this a known problem of someone else? Is there an article on the best solution anywhere yet?
2. suggested approaches to solve this?
3. How can I get the alternative video drivers to try?
3A. HP Site latest since this laptop says that it does not meet the min requirements!
3B. should I even try the following more old?
3 c. pros and cons of try the drivers of Intel or ATI sites instead of on HP site
4. If after testing things, if I wanted to reinstall my current driver, how 'save', or protect some how now? (I think THAT it is the original of the 2011 original installation schedule)
5. How can I do to reinstall the video driver as 'supplied with the machine', for example since the recovery D: partition?
6. If I end up having to reinstall Windows, how to do that since the recovery partition?
Hey cfravel,
All major issues! Sorry to hear that you use in the blue screens, but you did a good job of troubleshooting. I'll answer the questions in the order that you asked them.
1 and 2. Here is a link to the Microsoft Forumwhere there was a similar question. It looks like uninstalling and hiding the implementation update will correct the problem. To uninstall an update,
- Click Start
- Program 'type '.
- Click on programs and features
- Click View Installed Updates (left)
- Search for KB2670838.
- Select this option and click on uninstall.
To hide the update,
- Click Start
- Type "update".
- Click on Windows Update
- Click Find updates
- Click "# important updates available"
- Search for KB2670838
- Right-click on it and click on hide (you can always restore hidden updates in the future if you want by clicking on "restore hidden updates" from the main screen of Windows Update.
3. here is the correct driver for your laptop HP Special Page. I think you're probably already doing it correctly, but just in case. How many times have you tried this driver? Try a couple of times.
3B. Yes you could certainly try the next previous driver.
3 c. the drivers coming from Intel or ATI are almost the same driver in most cases. We invite you to try them because they can always be uninstalled. Just, they are not guaranteed to work properly for your specific model.
4. There are two versions of the driver for your ATI video chip. These and all future versions will still be available on your driver page. Click on the link under the latest driver that says "available versions" for a complete list of all the versions that are never released.
5. to reinstall the driver of origin or any other original software that is preinstalled on your laptop, you can use HP Recovery Manager.
- Click Start
- Type "HP recovery".
- Click HP Recovery Manager
- Click re - install the drivers and software.
- Scroll through the list and select drivers or software to install. These drivers will still be available on your page of driver as well.
6 here is a link on how to reinstall Windows from the recovery partition. In the links in blue at the top, click on "Recovering from the start (in the system startup) screen". This is a very simple process.
Please let me know if you have any questions or if these suggestions helped (it could help others with similar issues). I'll keep an eye out for your answer!
Tags: Notebooks
Similar Questions
-
Pavilion dv7 6135dx: unknown driver on system compatible ACPI Microsoft on Windows 10
I upgraded a HP Pavilion dv7 6135dx Windows 10 64-bit of Windows 7 64 bit and I get unknown hit-and-run advise in Device Manager. I searched on the properties and he says he's a system compatible ACPI Microsoft driver. Any help to locate the reader is appreciated.
Hello:
You probably need this driver.
-
HP Pavilion dv7 6135dx: HP Pavilion dv7 6135dx original wallpaper game
Topic: game of paper painted Original de HP Pavilion dv7 6135dx (need one in the picture above)
Hello
This may seem like a stupid litle, but I had to format my laptop recently and lost the original game wallpapers that came with it, especially the one in the picture below, which was my wallpaper and I really appreciate it. Do you guys know where I can find it to download? Thanks in advance
Walt.
Others can be found here.
REO
-
Then out of no where, a few hours earlier, my laptop (HP Pavilion dv7-6135dx) started acting... First, it would show my wifi like "no internet, secure... In an attempt to "disconnect' to reconnect - I accidentally hit"turn off"- to which a person has helped me get this back off to disable... I've had the internet for a few minutes - but since my battery was almost dead & I was by my parents home, I decided to wait until I'm home... Now that I'm home, whenever I try to connect to the Internet (using Chrome) nothing will open... On the contrary, he says, "this site is not reachable" as well as "DNS address was not found. Diagnose the problem"and it has a blue 'Reload' button... But then I also noticed that I had to click on the Chrome icon as 6 times after restarting my laptop - when I tried to open Chrome... Furthermore, when I tried to open Avast Antivirus - I had to keep clicking this icon, so... When Avast has finally opened its doors - I tried to do a "Smart Scan" to "Virus scanning" and stopped at 6% & would not move for about 1.5 hours... I don't know what to do... Any help will be greatly appreciated! Thanks in advance!
Hello @DanS16,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.
I came across your post about the performance issue with the laptop and he wanted to help!
You are able to perform a System Restore, to define the notebook to its previous working state? If you're still having problems, then try to check your system for malware. You can use the tool here to help you, if necessary: Malicious Software Removal Tool
Also, try to review the following document and let me know how it goes:
Computers HP - computer crashes or freezes (Windows 7)
Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek. In addition, by clicking on the Thumbs up below is a great way to say thank you!
Have a great weekend!
-
Pavilion dv7-6b32us - max and the type of RAM I can install it?
Hello
For the pavilion dv7-6b32us, which is the type and maximum RAM I can install?
The manual says it can go up to 16 GB, but I don't see that 8 GB (4 x 2) available for sale in the world. We do not know also what type I need.
Thank you...
Hello
Please check this:
You can buy from them or use the information to buy elsewhere
Kind regards.
-
can a pavilion dv7 run on just the power plug
Cannot run my Pavilion dv7 3173 it without the battery even if the power supply cable light is on. The system starts in about a second, then turns off. My battery needs to be replaced, but FDI like to run the laptop without it.
Hello:
The battery is sometimes so dead that the only way to run Notepad is to remove the battery and run from the power of a/c only.
So, if your question relates to "Is it possible to do", then the answer is Yes.
-
* Original title: startup error
Windows 7 starts with a black screen (since the last update), if I go to the Task Manager and processes there are 2 sessions of "run once container" if I stop or another (they are two different size) windows lights up normally.
Can someone help me please?
Hello
Thank you for the information.
System Restore helped to heal the cause (last option of course)
not sure about the Windows update that seemed to start the problem, but it is 2 instances of run once Wrapper were running. I have found that if black screen you started the Task Manager, then selected and close it, either run it once windows Wrappers would begin.
Anyway thanks for your help, we are now healed.
-
Windows Live Mail installation
I have vista service pack 2 installed and windows vista update also installed platform but windows live is to say that I need to install the platform update. How can I reinstall this update of the platform.Windows Live Mail questions belong here: http://windowslivehelp.com/product.aspx?productid=15
-
Pavilion DV7 3150ed installation of the wireless driver
Due to problem that I have reinstalled Windows7 on my Pavilion DV7 3150ed but now I not see wlan installed, I see only Bluetooth.
The pictograms said WLAN and Bluetooth are disabled. How can I anable both? Is it a driver problem?
Hi Paul,.
Big, big and big thank you because my problem is solved.
Best regards
Highvel
-
Pavilion dv7-6179us: cannot download the drivers!
Hello.
I have a DV7 6179us and never had any problems until about a month or two when it became super slow (it's almost impossible to even type). So yesterday, I formatted and did a clean install of Windows 7-64 bit. I tried to download the drivers from the HP support site, but the page won't display them. He just keep loading indefinitely.
I was able to get most of the drivers from a third party site (that has the link to the HP ftp) but my computer is still super slow. I don't know if I'm missing a driver or something is damaged. I wanted to get the drivers from the HP support site to ensure...
Someone at - it a glimpse of what I could do? Thank you
Hello
The link in the Spanish works
Drivers:
Chipset
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55095.exe
Intel HD video
http://ftp.HP.com/pub/SoftPaq/sp52001-52500/sp52473.exe
AMD HD graphics card
http://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53025.exe
LAN (Realtek)
http://ftp.HP.com/pub/SoftPaq/sp52501-53000/sp52503.exe
Intel PRO/Wireless
http://ftp.HP.com/pub/SoftPaq/sp54501-55000/sp54900.exe
Bluetooth Intel
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55138.exe
Card reader
http://ftp.HP.com/pub/SoftPaq/sp52501-53000/sp52502.exe
Audio
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55094.exe
Management engine interface (MEI)
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55100.exe
USB 3.0 Renesas Electronics
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55102.exe
HP ProtectSmart
http://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53462.exe
HP Quick Launch
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55150.exe
Synaptics PS/2 Port TouchPad
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55107.exe
HP SimplePass Identity Protection 2011
-
HP Pavilion DV7-4190us screen after login problems
My system has a dual boot with Ubuntu 12.04 and Windows 7 Ultimate edition. When I connect to Windows, I get this screen
This does not happen when I boot in safe mode or when I boot on Ubuntu. I tried to disable all startup, running Memtest and chkdsk, but nothing seems to work. For now, I installed the latest driver AMD Mobility in the hope of it settle things. Does anyone else have suggestions for me?
Al Merci ot.
Closing. True isolated problem.
http://h30434.www3.HP.com/T5/notebook-hardware/HP-Pavilion-dv7-4190US-AC-power-grounding-my-motherboard/m-p/1759437#M78612 -
HP Pavilion dv7-6135dx: windows 7 resettled after upgrading Windows 10
Hello
I bought my computer in 2011 at Bestbuy. In this computer factory settings had various applications, HP, HP Recovery manager, etc.
Recently, last week my computer was attacked by malware and therefore, I had to restore my computer by using the recovery HP (Rebecca.exe) Manager. Meanwhile, windows offered to updgrade to 10 Windows. My computer is compatible, and that's why I decided to upgrade. Unfortunately, Windows 10 did not work too well with my computer, and so I contacted Windows Support team. They have reinstalled Windows 10 in my machine and remove the function back to Windows 7.
Support of Windows 10 team could not solve the problems in my computer. I then asked to downgrade to windows 7. With their downgrading to Windows 7, I had to get all the drivers to make my computer function again. However, I do not have original HP and Applications settings my computer had when I first bought the computer.
Is it possible to install all the parameters of HP and Apps? I tried to install HP Recovery Manager, however, when I do, it says "Softpaq does not apply to the system, no installed HP Manager."
Help, please! My computer is running slowly. What should I do?
The best way to make your PC work again in Win7 is to do a factory restore using the HP recovery media.
It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs. You must order at HP; they cannot be downloaded.
It's the HP for your PC product page: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv7-6100-Entertainment-Notebook-PC-series/5082216/model/5118973
Down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.
Don't forget to read through the material in the linked thread before attempting the recovery: http://support.hp.com/us-en/document/c00707939
Good luck
========================================================================
I'm a volunteer and I do not work for, or represent, HP.
---------------------------------------------------------------
If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
If my posts resolved your issue please click "accept as a Solution.
======================================================================== -
HP Pavilion dv7 - 6143cl: cannot download the drivers on the hp support site
I have recently reinstalled windows 7 to fix a problem with some corrupted windows files. Now, I need to reinstall my drivers but to do what I need to download and I can just download them from the site of HP support with product dection or the manutal method I get a logo of loading and it just sits there. I think it's just for my computer because I tried computers randomly and I could see drivers to download (I didn't actually download them I just wanted to see if the problem was on my end or hps.) I tried google chrome, Internet explorer 8 (always install updates windows) and firefox.
Hello
The link in the Spanish works.
Laptop HP Pavilion dv7 - 6143 software cl entretenimiento y controllers | Soporte HP®
http://support.HP.com/es-ES/product/HP-Pavilion-dv7-6100-entertainment-notebook-PC-series/5082216/model/5118976/driversDrivers:
Chipset
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55095.exe
Intel HD video
http://ftp.HP.com/pub/SoftPaq/sp52001-52500/sp52473.exe
AMD HD graphics card
http://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53025.exe
LAN (Realtek)
http://ftp.HP.com/pub/SoftPaq/sp52501-53000/sp52503.exe
Intel PRO/Wireless
http://ftp.HP.com/pub/SoftPaq/sp54501-55000/sp54841.exe
Bluetooth Intel
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55138.exe
Card reader
http://ftp.HP.com/pub/SoftPaq/sp52501-53000/sp52502.exe
Audio
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55094.exe
Management engine interface (MEI)
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55100.exe
USB 3.0 Renesas Electronics
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55102.exe
HP ProtectSmart
http://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53462.exe
HP Quick Launch
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55150.exe
Synaptics PS/2 Port TouchPad
http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55107.exe
HP SimplePass Identity Protection 2011
-
Pavilion DV7-3125sf buttons to quick launch DRIVER failed
Hello
recently I formatted my PC "HP pavilion Dv7-3125sf" because of hard drive problems
now I'm on (Windows 7 Professional x 64)
and I downloaded all the drivers and multimedia software of HP 'support & drivers '...
everything is cool otherwise buttons to quick launch... normally if you change the volume there show a Volume bar, now the volume change but there is no ban on Volume...
-How can I download this (in the HP drivers & support there is no software for this)
Thank you!
Hello
Download and install MediaSmart SmartMenu on the link below and save this to your desktop.
FTP://ftp.HP.com/pub/SoftPaq/sp45001-45500/sp45140.exe
Once the download is complete, right-click on the Setup program and select "Run as Administrator" to launch the installation. When it finished, restart the computer and check if you have now the volume display.
I hope this helps.
Best wishes
DP - K
-
Office Pavilion Elite HPE message: AMD/ATI Video Driver has stopped working properly
I have a Windows 7 Desktop HPE-410y, this morning, that the flag of the action center was at the bottom of the screen. I clicked on it and there was a message: AMD/ATI Video Driver has stopped working properly. He also said I should click on a link for a solution to this problem, but of course when I made the site of HP said that the page does not exist.
Maybe say if you have in fact noticed nothing else Action Center indicator would be useful. If it seems to you that the computer was OK and run satisfactorly, then perhaps he had already solved the problem. Usually reviews can occur if a program did unexpected things and crashed the video driver, then the driver recovered.
HP site can be set to an old page. The real driver has not been updated recently on the HP site.
Maybe you are looking for
-
My phone does not automatically update the time. There's n New York time zone. When I manually enter the hour it will not award send me an iMessage. Does anyone know how to fix this?
-
Microsoft Office Accounting Express 2008: Trying to open a company registered on a new computer. I get this message: ' the company you are trying to open was created with a later version of Office Accounting than the version currently installed.» P
-
Commissioning a virtual machine with vCAC
I'm embarrassed to have to ask the question, but here goes.How to configure a virtual machine with vCAC?I have install the application. Created the plan of action. Has created the service. Created the Group of companies. Create the law. Has crea
-
Where can I get the Adobe Camera RAW Nikon D7100 update using Bridge CS5?
Where can I get the Adobe Camera RAW Nikon D7100 update using Bridge CS5?Currently using:Adobe Bridge CS5 v. 4.1.0.54Adobe Camera RAW c. 6.7.0.339Thank you!
-
Total fast/top of the talking head (web lazy, sorry)Construction of an application iPad (tablet of normal size) and a development application (.ipa file) sent to the customer. When they reached a meeting today, they had actually installed the dev fil