Pavilion dv7-6163us windows 7 64-bit, the screen brightness will not adjust

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  Hi @weiwei17,
   
  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

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  Ongoing process:
  C:\Windows\System32\smss.exe
  C:\Windows\system32\csrss.exe
  C:\Windows\system32\wininit.exe
  C:\Windows\system32\csrss.exe
  C:\Windows\system32\services.exe
  C:\Windows\system32\lsass.exe
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  C:\Program Files\Common Files\Microsoft Shared Live\WLIDSvcM.exe
  C:\Windows\system32\taskeng.exe
  C:\Windows\system32\Dwm.exe
  C:\Windows\Explorer.exe
  C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
  C:\Program Files\Java\jre6\bin\jusched.exe
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  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe/autorun
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  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NVIDIA nTune] "C:\Program NetworkAccessManager Corporation\nTune\nTuneCmd.exe' clear
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [nclauncher] C:\Program Files\NCSoft\Launcher\NCLauncher.exe / reduced
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" / background
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Google Update] "C:\Users\Zach\AppData\Local\Google\Update\GoogleUpdate.exe" / c.
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [ehTray.exe] C:\Windows\ehome\ehTray.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [AlcoholAutomount] "C:\Program Alcohol Soft 120\axcmd.exe" / automount
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [amd_dc_opt] C:\Program AMD Dual-Core Optimizer\amd_dc_opt.exe
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  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [QlbCtrl.exe] C:\Program Hewlett-Packard HP Quick Launch Buttons\QlbCtrl.exe/Start
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NvMediaCenter] RUNDLL32. EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NvCplDaemon] RUNDLL32. EXE C:\Windows\system32\NvCpl.dll,NvStartup
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [TkBellExe] "C:\Program Files\iTunes\iTunesHelper.exe"
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [hpWirelessAssistant] C:\Program Hewlett-Packard HP Wireless Assistant\HPWAMain.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [hpqSRMon] C:\Program HP Imaging\bin\hpqSRMon.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [HP Software Update] C:\Program HP HP Software Update\HPWuSchd2.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [HP Health Check Scheduler] c:\Program Hewlett-Packard HP health Check\HPHC_Scheduler.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2010\IEShow.exe".
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [AppleSyncNotifier] C:\Program Files\Fichiers Apple Support\bin\AppleSyncNotifier.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [adobe Reader Speed Launcher] "C:\Program 8.0\Reader\Reader_sl.exe Adobe."
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [IObit Security 360] C:\Program Files\IObit\IObit security 360\IS360tray.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\RunOnce\: [Malwarebytes' Anti-Malware] C:\Program Malwarebytes Anti-Malware\mbamgui.exe/install/silent
  O8 - Extra context menu item: E & xport to Microsoft Excel - res: / / C:\PROGRA~1\MICROS~3\Office12\EXCEL. EXE/3000
  O9 - Extra button: send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -.
  O9 - Extra button: research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR. DLL
  O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR. DLL
  Ø16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
  Ø16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} Java 1.6.0_05 plugin - http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
  Ø16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} Java plug-in 1.6.0_07 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
  Ø16 - DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
  Ø16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
  O23 - Service: Apple Mobile Device (Apple Mobile Device) - Apple Inc. - C:\Program Files Apple Mobile Device Support\bin\AppleMobileDeviceService.exe
  O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Server\bin\arrakis3.exe Arrakis
  O23 - Service: Bonjour Service (morning Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
  O23 - Service: Com4QLBEx (Com4QLBEx) - Hewlett-Packard Development Company, L.P. - C:\Program Hewlett-Packard HP Quick Launch Buttons\Com4QLBEx.exe
  O23 - Service: Server DCOM (DcomLaunch) - unknown process Launcher.
  O23 - Service: political diagnosis Service (DPS) - unknown -.
  O23 - Service: Windows Media Center Service Launcher (ehstart) - unknown - %windir%\system32\svchost.exe
  O23 - Service: GameConsoleService - WildTangent, Inc. - (GameConsoleService) C:\Program HP Games My game console HP Console\GameConsoleService.exe
  O23 - Service: Group Policy Client (gpsvc) - Unknown -.
  O23 - Service: HP Health Check (HP Health Check Service) Service - Hewlett-Packard - c:\Program health Hewlett-Packard HP
  O23 - Service: hpqwmiex (hpqwmiex) - Hewlett - Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
  O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
  O23 - Service: Windows CardSpace (idsvc) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
  O23 - Service: iPod Service (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
  O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Fichiers Files\LightScribe\LSSrvc.exe
  O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender update Service\livesrv.exe
  O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
  O23 - Service: Service nProtect GameGuard (npggsvc) - INCA Internet Co., Ltd. - C:\Windows\system32\GameMon.des
  O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program NVIDIA Corporation\nTune\nTuneService.exe
  O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
  O23 - Service: PnkBstrA (PnkBstrA) - unknown - C:\Windows\system32\PnkBstrA.exe
  O23 - Service: Video Audio quality Windows (QWAVE) - Unknown - %windir%\system32\svchost.exe experience
  O23 - Service: recovery for Windows Service (Service recovery for Windows) - unknown - C:\Windows\SMINST\BLService.exe
  O23 - Service: Cyberlink RichVideo service (RichVideo) - Unknown - C:\Program CyberLink Files\RichVideo.exe
  O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown - %ProgramFiles%\WinPcap\rpcapd.exe
  O23 - Service: remote procedure (RPC) call (RpcSs) - unknown -.
  O23 - Service: Manager of security accounts (SamSs) - unknown -.
  O23 - Service: secondary (seclogon) - Unknown - %windir%\system32\svchost.exe to logon
  O23 - Service: Service AE StarWind (StarWindServiceAE) - Rocket Division Software - C:\Program Alcohol Soft 120\StarWind\StarWindServiceAE.exe
  O23 - Service: Distributed Link Tracking Client (TrkWks) - unknown -.
  O23 - Service: installer of Modules of Windows (TrustedInstaller) - unknown -
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  O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe
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  O23 - Service: Diagnostic system host (WdiSystemHost) - unknown -.
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  O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe
  O23 - Service: XAudioService (XAudioService) - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
  O23 - Service: PnkBstrB (PnkBstrB) - unknown - C:\Windows\system32\PnkBstrB.exe
  O23 - Service: IS360service (IS360service) - IObit - C:\Program Files\IObit\IObit security 360\IS360srv.exe

  Hello

  You can access Microsoft.com, McAffee.com, Symatec.com? Thinking you have a conficker.

  Check with this site
  http://www.confickerworkinggroup.org/infection_test/cfeyechart.html

  Alert on the Win32/conficker virus
  http://support.Microsoft.com/kb/962007

  Protect yourself from Conficker
  http://www.Microsoft.com/security/worms/Conficker.aspx

  How to remove the worm Downadup Conficker (Uninstall Instructions)
  http://www.bleepingcomputer.com/virus-removal/remove-Downadup-Conficker

  How to manually remove the Conficker worm
  http://www.411-spyware.com/Conficker-worm-removal#how-to-remove

  BDTool to remove
  http://www.bdtools.NET/

  -----------------------------------------------

  Run the malware removal tool from Microsoft, add Prevx to detect any malware you have
  the system and execution UnHackMe - then do the rest for you.

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows Update - if necessary, you can download it here.

  Download - SAVE - go where go out you there - top - right click RUN AS ADMIN
  (Then run MRT as shown above.)

  Malicious removal tool from Microsoft
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Malwarebytes - a scanner at the request - update on the updates tab and run whenever you think malware.
  http://www.Malwarebytes.org/

  Here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  also install Prevx to be sure that it is all gone.

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
  a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
  http://www.prevx.com/

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  --------------------------------------------

  Also do to the General corruption of cleaning.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------

  Run Malwarebytes when you can.

  IE - Tools - Internet Options - Advanced - tab click on restore, and then click Reset - apply / OK

  IE - Tools - Internet Options - Security - reset all Zones by default level - apply / OK

  Close IE

  IE - tools - manage Addons (for sure disable SSV2 if it is there, it is no longer necessary but Java always install
  "(and it causes problems - you never update Java to go back in and turn it off again)." Search for other possible problems.

  Windows Defender - tools - software explore - look for problems with programs that do not look right. Permit
  are usually OK and "unauthorized" are not always bad. If in doubt about a program to ask about it here.

  Could be that a BHO - BHOremover - free - standalone program, needs no installation, download and run - not all
  are bad, but some can cause your question. (Toolbars are BHO)
  http://securityxploded.com/bhoremover.php

  Startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  Don't forget to do:

  Logon as administrator

  Start - type in the search box-> COMMAND - find on the list above - CLICK RIGHT - RUN AS ADMIN

  Enter each of these one at a time and press ENTER after each

  ipconfig/flushdns

  nbtstat-r

  nbtstat - RR

  netsh int Reinitialis

  netsh int ip reset

  netsh winsock reset

  Reset
  ------------------------------------------------------

  Here are a few rootkits if it were a question:

  SpyDLL Remover - free
  http://securityxploded.com/spydllremover.php

  Advanced Windows Service Manager
  http://securityxploded.com/winservicemanager.php

  Run the Rootkit Revealer - free
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb897445.aspx

  UnHackme - trial
  http://www.Greatis.com/UnHackMe/

  This shows how to use UnHackme and includes a link to version 2.5 – use it as a guideline and current
  available as version above is 5.5
  http://safecomputing.umn.edu/guides/scan_unhackme.html

  IceSword - free
  http://www.AntiRootkit.com/software/IceSword.htm
  Instructions and pictorial
  http://securityxploded.com/IceSword.php
  Tutorial for use of IceSword
  http://translate.Google.com/translate?hl=en&SL=zh-CN&u=http://soft.zol.com.CN/2004/0803/145163.shtml&prev=/search%3Fq%3Dicesword%26hl%3Den%26lr%3D

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• Reinstalled Windows 8 and now the product key will not work.

  Original title: about product key

  I upgraded from windows 7 Home Basic for wondows 8 pro.

  n the day before my bones broken coz I rights os partition, then I installed again by making the USB bootable iso file of windows 8.

  and now the quiality key that I brought does not work...

  What to do!
  Help!

  Hi James,

  I suggest you to see the following link on how to install Windows 7 using the recovery disk.

  Installation and reinstallation of Windows 7 (Windows 7 reinstallation)
  http://Windows.Microsoft.com/en-in/Windows7/installing-and-reinstalling-Windows-7

  Once you install Windows 7 on the computer, then you can perform the upgrade to Windows 8 and then activate Windows 8.

• Windows 7 64 bit - the mouse pointer doesn't move do not but the mouse is recognized and left/right click

  Problem:

  My mouse pointer is in the middle of the screen and will not go. If I have a left or right click, click on the system recognizes this, but does not respond to the mouse movement. My wacom tablet 's going to move the cursor.

  I've been running the system for 6 months. This problem occurred only 4 days ago. All other features are OK and unchanged.

  Solution attempts:

  I bought another USB mouse and it has the same problem.

  I also tried to reinstall the USB drivers as shown in the post of http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/20826bf8-996e-4622-96f5-09ab7a7d0b1f

  Hardware / software:

  • Generic PC with motherboard Gigabyte
  • Intel Core i7 with 12 GB
  • Windows 7 Professional 64 bit (active)
  • Razer mouse connected via a USB cable
  • Generic USB mouse is brand Legend

  Please let me know if you need more information

  Hi Ardeet,

  Two other things I would say.  First of all, have you been able to test your mouse on another machine to make sure it's working properly?

  Also, have you been to the website of the manufacturer of your computer to update the drivers for your machine and chipset?

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• WINDOWS SCREEN COMES UP WITH THE BARS MOVING ON THE SCREEN BUT WILL GO NO FURTHER LOADING.

  THE WINDOWS SCREEN COMES WITH THE BARS MOVING ON THE SCREEN BUT WILL NOT GO FURTHER.

  Hello

  its possible your video drivers of meetings required.

  Info

  http://www.ehow.com/how_4921037_update-display-drivers-Windows-XP.html