HP Pavilion 15z Touch: screen brightness will not change

When I use the keyboard commands to adjust the brightness of the screen, it does not work. When I go into the control panel to set the brightness of the screen remains the same. The adjustment bar will move from dim to bright but the brightness of the display will not change. How can I fix it? I've only had this computer for 4 days, so everything is still at the factory.

Hello @KayLeeM,

Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

I came across your post about the brightness of the display and wanted to help!

Try searching for the Device Manager in the Start Menu.  Then expand the monitors section and see if you have an option for Generic PnP monitor.  If so, do a right-click on him and generic PnP monitor enable, if not already.  Now, check to see if you can adjust the brightness.  If you're still having problems, then try to see the following resource and let me know how it goes:

Difficulty of Windows 10 brightness control works not problem, here's how to [Guide]

(Not a HP website supported).

Please let me know if this information has been helpful by clicking the thumbs up below.

Kind regards!

Tags: Notebooks

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