Pavilion DV7: Flashing LED to the AC port
Hi, my laptop has recently closed down and will make is no longer on. The battery level is zero, but when I plug in the power cord, the indicator light flashes red and white and the battery does not charge. I tried the hard reset without success, someone has any ideas before you start putting money in my machine?
Thank you
Dear customer,
Welcome and thanks for posting your question on the Forum of Support HP
It seems that you are not able to turn on the laptop and tried to solve the problem
Please perform steps listed to find out if it is a hardware or software problem below:
1. remove all cables and devices, disconnect them and try to turn on the device
2. check the LED light situation and ensure the action of the spring button / stop is normal
3 Exchange with a well known power cord and the AC adapter
4 Pack no adapters are available, check if the power adaptor is slightly warm
Note: This will give us an indication that the power adapter could be good
5. do you know if the laptop was in battery or power adapter when you used the last time
Note: Make sure that there is no spill of liquid or cutting
6. check if the Port of the AC adaptor is loose/broken
Note: If the laptop is not lit even with a well known power adapter this confirms the hardware failure with the system board or power DC Circuit
Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the button white Thumbs Up on the left to say thank you *.
Make it easier for others to find solutions by checking a response "accept as Solution" if it solves your problem.
Thank you
K N R K
Although I am an employee of HP, I speak for myself and not for HP
Tags: Notebooks
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