Pavilion Elite HPE Blu - Ray player

Recently, my hard drive failed. I replaced and found all of the drivers/software I need except the player for the Bluray player. Can anyone help? I would watch my Blurays again.

OS: Windows 7 64-bit

Model # HPE - 210y

Product # BK170AA #ABA

I have no recovery disks and I bought the PC from BestBuy

Hello:

I'd like to see if you can use the BR playing the software of this model of HP laptop.

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-99288-1 & CC = US & DLC = in & LC = on & os = 4063 & Product = 5093394 & sw_lang =

Tags: Notebooks

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    When did you purchase your product? : December2010
    Product HP Pavilion Elite HPE - 480t CTO desktop PC
    Select a problem area: other
    What is your serial number (SN): [personal information deleted]
    What is your operating system? : Microsoft Windows 7 Home Premium 64
    Your computer is unable to work with Accessories products? Please select all the boxes. other
    What type and brand of CD/DVD media you are using? Kodak 25gig of Bu-Ray and dvd HP
    The CD/DVD writer burner was built in the computer when you bought it? NO.
    You hear the sound from the speakers connected?
    The display on the product seems to work correctly? Yes
    Have you connected the product to your TV, DVD player or a music system? NO.

    If there is an error message, please specify: cannot read media
    Description of the problem: I bought burner HP 12 Blu - Ray model bd340i in the middle of last year. When I bought my HP Office in December 2010 model HP pavilion Elite HPE - 480 t, I installed the burner and everything worked very well. Today, I tried to burn a blu - ray disc, and he returned with can't read media, which stood on imgBurn. So I tried the same thing on the burner systems, and she came back as no drive in the status bar. I have also tried burning CyberLink software and the same thing no disc. I then tried to play the two store bought and home made blu - ray disc and could not read media. I was ready to blame it on a bad burner but then I tried a regular DVD the two store bought and done House, and it plays very well. I then tried to burn a single dvd double layer with all the burning software three I have and it is still fine, no problem. It's just the blu - ray media that cannot be read or written. The only supports blu - ray, I used from the first day was Kodak and never had a problem. That's what baffles me.
    Please provide previous steps of troubleshooting, or information that can help HP help you. : I don't know at this point if it's a hardware or software problem with the computer or burner blu - ray or both. 3 different burning programs works fine on the DVD but not blu - ray, DVD plays very well, but can not play blu - ray.
    Nothing changed since the device was working properly (installation of SW, settings, wiring, etc.): everything with the computer works fine. I even tried uninstalling and reinstalling and it is the same, I tried to update the drivers and firmware on your site and still does not work. Please help.
    How would you describe your level of technical skill? : intermediate
    First name Peter
    Name, first name rider
    [Personal information]

    Arcticwolf, sorry, I miss read your post details. That strangely resembles a failed drive. Try unistalling and reinstalling the drive, including the software and driver. If a problem has occurred, it may fix.

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    Hey,.

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  • Blu - ray player to date?

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    Kind regards

    DP - K

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