Pavilion g6-2293sa - 8.1 Windows restarts continuously office

My friends Pavilion g6-2293sa continuously restarts the office. It's an Intel i5 - 3210M with 6 GB of ram. Problem seems to have started with the upgrade of Windows 8 for Windows 8.1 in April.

So far, I did the following:

1 run HP Diagnostics from the F2 - all hardware components transmitted

2. started in Mode safe mode with networking and it's stable

3 did a system restore to the oldest available that was April 21 - problem persists

4. install SafeMSI to enable me to update Mode applications without failure

5 update Google Chrome which didn't work (Firefox & IE were fine)

6 removed Classic view & Norton360 in case this was the cause of the problem

7 during the restart Windows has applied various updates to day (unknown) but not 8.1.1 yet.

The laptop starts ok (seems slow to me for an i5) displays HP logo and Windows starts but then when the desktop loads with the taskbar and icons that constantly recharged.

Would appreciate help to diagnose and resolve the issue before doing a restore to factory settings and lost all installed applications and user data.

Hi My_name_is,

Welcome to the HP forum!

I understand that your laptop continuously restarts the office, after update to 8.1 Windows.

You tried to do a restore, but the question remained.

You've tried at various stages in Mode without failure, but it remaied pending.

Here are a couple of suggestions to try.

At the command prompt, right-click and run as administrator

Now type sfc/scannow and press ENTER.

It will look for corrupted files and try to fix them.

You can also try to refresh your PC to solve problems (Windows 8).

If you perform a recovery to factory, you will receive an option to backup your personal data to prevent loss.

Performing a recovery of HP (Windows 8) system

Restore files that have been supported to the top using HP Recovery Manager (Windows 8)

Here is a document to help you with the update of Windows 8 to 8.1

You can run The HP Support Assistant with updates.

Here is a link to the drivers PC laptop HP Pavilion g6-2293sa for your convenience.

Alternatively, you can contact HP support for help on this issue.

Contact HP technical support to the 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get assistance from your Technical Support Sitemap HPregion number.

Tags: Notebooks

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