Pavilion P6310yPC: I can't open documents after scanning

Recent changes. The PC has opened a day with a blue full screen with messages of auto repair of floating, but would not meet one

attempt to enter. I took the machine to Office Depot, where they have a Tech Department with trained professionalpersonnel. I have regretably had upgraded to w7 w10. They could not solve the problem of the blue screen, while they

progressed out W7 platform f the W10. I n ' think any W7 is W10, so there were a lot of problems and after 4or 5 visits, I thought I could live with what I had. However, this problem with scanned documents is intolerable!    Help!

ralaf

Hello ralaf,

Your question would be more by our computer forum, it seems that you have a problem with opening PDF or JPEG files. Most likely what happened was when they installed Windows 10, then installed Windows 7, your PDF/JPEG basic application has not been reinstalled or well positioned.

I'll ask a moderator to move your post on the forum of the computer for assistance.

Tags: HP Desktops

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