Why the HP Solution Center loses my documents after scanning?

Similar Questions

• Why the HP Solution Center will not find the printer and then closing?

  I reinstalled the HP Solution Center Suite software for my Officejet Pro L7590 (all-in-one) on my wife's computer and was able to print but the solution center not working anymore.  Then, I connected the printer to the network and the driver/software installed on my computer.  I am able to print as well, but when I open the Solution Center it says "Products HP undetected" and then closes.  I have Windows XP Pro on two computers and before that I did a reinstall of the software on my wife's computer, everything worked well.  Where should I go from here?

  Thanks for the Document of all possible solutions.  What I found was the "Digital Imaging Monitor" wasn't not and by going to the directory C:\Program Files\HP\Document Imaging\Bin and find the run file hpqtra08.exe, clicking on that and pressing the key ENTRY, the digital imaging monitor started and the icon popped up in the projection of bar good lower program that it is running.  Once who was running, I was able to open the HP Solution Center to my scanner, etc.

  The only problem I had was when I restarted my computer, the Document Imaging Monitor does not open and the icon show up in the lower right of the bar program.  So this time I went in the directory C:\Program HP Imaging\Bin, click once on the file hpqtra08.exe , then created and right click a shortcut icon on my desktop for this run.  Now, whenever I need to use the HP Solution Center I double-click on the icon that I created that starts the digital imaging monitor and then I am able to open the HP Solution Center.

  Of course, there is a defect in the installation but I reinstalled the program 3 times without success so I'll stick with manually from the digital imaging monitor, because I know it works.

• All-in - one Photosmart C8180: I'm unable to use the HP Solution Center to scan a document into the computer.

  I downloaded the updated driver that is located on the HP site for this printer. I uninstalled and installed this driver three times. I keep getting an error message when I use the HP Solution Center to scan a document to a PDF file. I restarted the program, rebooted the computer and reinstalled the software, as had been suggested in the error message.  I'm losing my patience! Anyone have any ideas as to the cause and the solution to this problem?

  Hi @AMDK,

  Thanks for getting back to me.

  This is a document of support that has alternatives for scanning when Windows 10 does not work with the software of the printer - Scanner without HP (Windows 10) software.

  If it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

• I can't do the hp solution center work properly. How can I fix it?

  When I click on the HP Solution Center a message error poster that says "no HP devices have been detected.  "Solution Center HP close now." The printer is HP Photosmart C4180 all-in-One.  Operating system is Windows Vista 32-bit.

  Hello

  Please follow the steps listed in the following document and reply back with the results.

  http://support.HP.com/us-en/document/c02468684

  Thank you

• HP Solution Center does not start after the installation of IE 9

  HP Officejet 7400 all-in-one

  Windows 7 32 bit

  The HP Solution Center error message

  HP solutions Center can not run because your device installation is not complete.  Please connect the USB cable or re-run the Setup program from the installation to a network installation CD.  If it does not complete the installation or if you do not have the CD, access the HP help files by clicking on the start menu.

  I've had my laptop of HP EliteBook 6930p about a month ago.  I installed the drivers and the complete HP software from HP. com without incident.  My PC came with IE 8.  Some malware named Babylon.exe infected with IE 8.  I was able to remove my registry, but caused persistent problems with IE 8.  Microsoft suggested that I have installed IE 9, which I did.   The next time I tried to use the HP Solution Center (for scanning a document), I got the above error.

  Thank you 007OHMSS (catchy name you have!)

  I thought that I had uninstalled and reinstalled the printer before I submitted this request for support forum.  However, I went back and tried again, this time using the software uninstall HP all-in-one at ALL.   I've also disabled my anti-virus from Symantec during the uninstall software, reboot and reinstall process.

  NET - the second time to work.  I seem to be without problem!

  Thank you!

• HP 4315 all-in-One: application of the HP Solutions Center in point 8.1 of Windows

  Windows 8.1 installed and reinstalled driver for HP 4315 All In One.  The HP Solutions Center's application is not found and I can't locate it on the web.  I followed the link to HP, but the solution Center wasn't there.

  Hello

  Only a set of available drivers for your printer for Windows 8.1, the HP Solution Center is not available for any later operating system.

  You can find no workaround available HP solutions Center below:

  http://support.HP.com/us-en/product/HP-OfficeJet-4315-all-in-one-printer/1138382/model/1138383/document/c03467277

  And below, you can find no workaround available for the box program to HP tools:

  http://support.HP.com/us-en/product/HP-OfficeJet-4315-all-in-one-printer/1138382/model/1138383/document/c03467279

  Kind regards

  Shlomi

• The HP Solution Center error message

  I want to use the scanner on all-in-one printer, HP Officejet 5610. I am running Windows 7 (64-bit).  When I select HP Solution Center it says that I'm not running the latest version of Adobe Flash Player for Internet Explorer.  It will not work until I update to the latest version. However, when I update I can't launch the videos sent to my email, so I was advised to uninstall and revert to a previous version.  How can I get the HP Solution Center to run without upgrading to the latest Adobe Flash Player. BTW, my favorite browser is Mozilla.

  I hate to say this, but you can't.  Center solution requires the latest version of Flash Player to run.  I don't know why HP has designed this way, but you need the it or any buttons.  I'm sorry.

• The user guide for the HP Solution Center

  I'm still trying to learn how to do things. I found a user guide for my cd055a but it focuses mainly on the aio device itself. I think I need something on the operation on the side of the computer which is the HP Solution Center. Are there online documentation to give details on the aspects of analysis of the HP Solution Center application CD055A?

  Thank you

  Hello

  You can try this:

  http://support.HP.com/us-en/document/c01909362

• Just keep the HP Solution Center and remove all other HP software for printer?

  Hello community,

  A few months ago, I have download my printer driver for the version of Windows 7, so I installed. But it comes with all the software, including HP Customer Participation program 13.0, HP Document Manager 2.0, HP Smart Web Printing 13.0 software OCR by I.R.I.S 13.0 HP Imaging Device functions 13.0, HP Photosmart Essential 4.51 and HP Solution Center 13.0. I have even all this software with the exception of the HP Solution Center 13.0. First of all, what is an OCR software? And secondly, can I remove all the software, and keep the HP Solution Center 13.0, this work HP Solution Center yet?

  From my experience it should not affect other components, it only affects the use of the specific component

• OfficeJet Pro 8500 All in one – disappear from the HP Solution Center guard

  Background:

  I have two HP all-in-one devices, at the office of one while a 8500 A909a and at home and Officejet 7310 all in one.

  My Dell laptop running Windows 7 Professional 32 Bit.

  I had the laptops and printers for several years, the two were connected through connectiosn fine wired via routers with printing/scanning also up and running by the HP Solution Center.

  If I work in the office and he wanted to scan a document I woul open Solution Center and left two printers would come to the top. I could click on the installed 8500 in the office and it worked fine. Even if I was at home I opened Solution Center, click the 7310 and could very well sweep.

  Problem:

  In recent weeks the 8500 keeps disappearing from the HP Solution Center. He still appears in Control Panel and other applictaiosn of windows like Word and I can print again, BUT not is more visible in the solution Center.

  I load the installation of the driver software (recently downloaded from the website of HP, file name OJP8500vA909_Full_14 (1)) and charging/install the 8500. It takes about 20 minutes to make. The 8500 appears then, but with a suffix like Officejet 8500 (7) after him in the solution Center.

  I can scan then very well but the next day when I start and get to the center of the Solution, it has disappeared again. It's infuriating and wastes a lot of time.

  Please tell us what can I do to load the correct software once and for all for allowing me to use two printers without them disappearing from the solution Center.

  Thanks in advance.

  Hi HPhep42,

  Follow the steps below and let me know what happens?

  First step: clear temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  Driver and complete software of HP Officejet Pro features

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. tap folder in the race or search programs and files of field

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run disk cleanup from the tools Accessories\ system under all programs folder

  14. download and install the latest version of Adobe flash player

  Update Adobe Flash Player

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• HP Photosmart Premium C410b disconnected in the HP Solution Center

  My printer is showing continuously until as disconnected in the HP Solution Center.  I tried a number of things in this forum to sort out and spent several hours on this issue, but without success.

  I am running Windows 7 (64-bit), and the printer is connected wireless to the network.  Print to the printer works, but there is no connection inwards for scanning, etc.

  I have:

  -uninstalled and reinstalled the software (including work around the bug in the downloaded installation program that looks for files on a CD drive path rather than where they were extracted to);

  -connected to the interface html to address local IP and run network test on the printer, to confirm that it is properly connected.

  -added to the firewall exceptions for all ports and HP applications referred to in the http://support.hp.com/us-en/document/c01856593 and even tried to add an exception to coverage for all incoming & outgoing of the MAC address of the printer ports.

  If I disable the firewall and then reboot the PC then Solution Center connects to the printer, but disconnects once the firewall is rebooted.

  The firewall is part of Panda Global Protection 2013 safety.  There seems to be a firewall issue, but anything that can open was.

  I had the same problem intermittently with my firewall previous, although related to the firewall it seems to be a problem with the Solution Center software.

  I'm generally an advanced home user and searched this forum, but have now run out of ideas on this one

  Well, I wanted to check just to be sure, so that we can eliminate the easy things first. But if you think it might be a firewall, that may be all right, I'm going to write below the information you will need to open all those printing and scanning of ports.

  You will need to either contact the supplier of the router or the firewall client to open them if you don't already know how do it yourself as it varies from one to the other.

  

  Let me know how it goes!

• Cannot get the HP Solution Center to load for officejet pro L7590 all-in-one printer

  Unable to get the HP Solution Center to load. Have an officejet pro L7590 all-in-one connected wireless (through the router) on my new computer Windows 8 but had to deceive it calling it a direct connection.

  I have a new computer with Windows 8.  I managed to get my HP officejet pro all-in-one L7590 printer connected and working with software downloaded from HP.  During installation it placed an icon on my desktop (the old format disktop I love) to the center of HP solutions, but when I try to open the Solution Center a message indicates that the installation is not complete.  When I try to install more software it brings back me to the orginal installation and indicates that the device is already installed.

  I want to clarify again once my choice of installation was directly connected even if it is wireless via a router.  It was the only way I could make it work.

  The Network Configuration page was just that you will find the IP address, but you have this.  It is not as important now.  Now that I've shown you a method to help you analyze let us begin the process is not easy to get the Solution Center works again.

  I was very happy to find an official document on your computer Windows 8 and the solution Center.  I think this should help you when you select your operating system on this page.  It is titled "The scanning device estintrouvable and other related errors" and will be a little better explain what you need to try to get the Solution Center to work once again, I am.

  Let me know if you have any questions concerning one of the steps here and I will do my best to answer those as quickly as possible. I do not know a few things to do if it does not, but it is certainly the best advice to try first.

• I have a PhotoSmart C 6180. I can't get the Software Solution Center

  Where can I find something that will download on Vista 64-bit for thePhotoSmart C6180?  My hard drive has been replaced and my backup did not include printer drivers.  I loaded everything and it prints well, but I can't scan as the center of Solution is missing.  It is said that if the printer is before 2011, the Center is not available and that the disc does not load on 64-bit.

  Y at - there a patch or something that can do this work

  Hello

  If you use the pritner via a USB connection, open the control panel and select printers, do a right click No matter which instance of the printer and delete it.

  Then unplug the USB and restart your PC before, installation of the printer. (For network connection simply go to the next step).

  Then download and install the following software through the screen, which will be added to all of the features as the HP Solution Center Software:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-47461-2&cc=us&DLC=en&LC=en&OS=2100&product=1153494&sw_lang=

  Kind regards

  Shlomi

• DeskJet d2430: printer does not appear in the hp Solution Center

  I installed the HP Solution Center. My scanner appears but the printer does not work so I can't align the cartridges or print test pages.

  How can I get the printer on the solution Center

  Welcome to the HP Forums @eclife

  I saw your post on how you manage not to run a test print from the solution Center pages or alignment, and I wanted to stop sharing my own suggestions.

  Try to download and install the full feature software and driver, and then try again: series of printers HP Deskjet D1400, D2400/D4200 Full Feature Software and Driver

  A few links to help:

  Align the ink cartridges

  User manual

  If you have any other questions, let me know.

  Click on the thumb to below testify my help!

  Click on the "accept as Solution" if I'm you guide to a solution!

  Contact HP:

  Step 1. Open the link: www.hp.com/contacthp/

  Step 2. Enter the product number or select Auto detection

  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

  Step 4. Scroll down and click on: contact HP options - click Get phone number

  File number and phone number appear

• The Officejet 8600 can be added to the HP Solution Center?

  The HP Officejet Pro 8600 N911g can be added to the HP Solution Center?   The 8600 was installed on a computer that already had installed HP solutions Center.  However, the 8600 is not detected by the HP Solution Center.

  OfficeJet Pro 8500 Wireless is already integrated in the HP solution on this computer center.

  Windows XP

  Hi Solution Center is used only for earlier models and the 8600 can be added. The 8600 has its own software located by launching the desktop icon for the printer or by accessing it through your programs > HP > product folder