Pavillion 35nd: headphones for laptop

I bought the fp17"laptop 035nd 3 months ago. I have problems with the audio. Whenever I like to listen with headphones, I can still hear the portable speakers but not headphones. I tried different helmet even 'new' headphones, but these are not recognized. I read in the manual that the helmet must have a 4pins connector, but how do I find a suitable helmet? A web search is not lead a fitting response. What is a special plug? Then what to look for?

In any case, I'd like to solve this problem as soon as possible.

Hi @Rumoer

Welcome to the HP support community! I saw your post about problems with the headphone does not. I'll be happy to help you with that. This could be a software problem and I have a few things for you to try. The first is this document from HP No. sound from speakers. Among the steps of troubleshooting is using the built-in Windows troubleshooting utility. Also, try to set the headset as device by default. This third party link will show you how do it. It's for Windows 7, but after that you're looking for Control Panel on the main page tile the rest is the same.

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