Pavillion laptop laptop 15-1b010nr: Pavilion Notebook 15-ab010nr headphone issues
Hello, I just bought this laptop at HP online, and everything seems to work perfectly EXCEPT when I plug my headphones to listen to a "video, say on FB", or for example, ' big brother live feeds ' on CBS, even with the sound on full volume, I hear only vaguely voices. It's weird because when I play I heart Radio with them, they work perfectly, commericals and everything? What can I do to fix this? The headphones are NOT the problem obviously. Thanks in advance. Jane
Hi there @jesum13,
Thank you for visiting the Forums HP's Support and welcome! It is an excellent site to find answers and ask questions.
I read in your post on the HP Support Forums that you have a problem with sound when using a headset.
I found a document for you called HP PCs - resolving the headphones and headphone problems (Windows 8). This document is included troubleshooting to help you get the right sound from your laptop using headphones.
1 have you tried plugging a different set of headphones or external speakers to see if it's compatible?
2. If you click your Volume icon while your headphones are in and you're on Facebook, play a video, is there a separate listed Volume control?
3 have you tried to use the HP Support Assistant to update all of your drivers?
4. how speakers work without headphones on Facebook or Big Brother Live Feed?
Please follow these troubleshooting steps provided and re-post with information to the above questions, the results of any troubleshooting information, or brand new.
Thank you!
Have a great day!
Tags: Notebooks
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Hello @GeminiBusiness,
Thank you for visiting the HP Forums!
I understand that your HP Pavilion Notebook 15-ab25 does not work properly. I want to help you solve this problem.
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I look forward to the results! If this information is useful, click on the thumb upward.
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_______________________________________________________________
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