HP Pavilion Notebook - 15-ab25: my brand new HP Pavilion laptop is stuck on the login screen

My laptop HP Pavilion is not completely frozen. My touchpad works, like some of the function keys mute and light/darken the display, the arrow to the top so I can see the desktop background (lock screen?) with nice photo, date, time, and battery status.

Hello @GeminiBusiness,

Thank you for visiting the HP Forums!

I understand that your HP Pavilion Notebook 15-ab25 does not work properly. I want to help you solve this problem.

First of all, please perform a reset. After that, follow the steps in this troubleshooting document and then test the equipment:

Computers laptops HP - computer won't start (Windows 10)

HP Notebook PC - detection of hardware failures (Windows, 10, 8)

I look forward to the results! If this information is useful, click on the thumb upward.

Tags: Notebooks

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