Payment and number of order but not the license activation

Dear creative cloud,

I bought a few months ago online a student creative cloud pack (I have my order number - 12 digits and 5 letters - if necessary). I paid, but I tried desperately to activate this account/license. I also tried to contact without success too. Could you please help me?

Kind regards

Léonie

Your subscription to cloud shows correctly on your account page?

If you have more than one email, you will be sure that you use the right Adobe ID?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

.

If Yes

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

Tags: Adobe

Similar Questions

  • Windows family safety reports the pc business but not the web activity

    Windows 7 home premiun. Installed Windows family safety.  PC activity but not the web activity reports.  www.youtube.com but still stuck playing on the PC.

    I have two desktop and they have three accounts.  My title of administrator and two children as standard users.

    Hi rlsegura,

    We need to check the version and compilation of parental control that you are currently using on the computer where the user account from the child. In addition, please provide us with a screenshot of the "Reporting PC activity" but not the web activity. Follow the steps in this article to get a screenshot. You can download the photo/s in the private message that I have provided. It would also help if you can provide the exact scenario when you mentioned 'blocked but still playing on the PC.

    Thank you
    Gerard G.

  • The serial number is valid, but not the products concerned have been detected on this computer.

    I have a valid number for XI Acrobat pro

    The serial number is valid but no eligible products were detected on this computer.

    I have installed pro XI, but can be run it or list

    This means that you have a license to upgrade, and you need a DBA, a complete existing previous license to use it.

  • have the serial number for upgrade, but not the original

    My system broke down and am just reinstall... I have my C4 Creative Suite Web disks and serial number, but none of the products necessary to verify the upgrade. What should I do?

    Hi RJ grossfeld,.

    You must contact Adobe customer service to unlock the serial number for activation.

    You can reach our support chat at http://adobe.ly/yxj0t6

    Kind regards

    Rave

  • My hard drive on my IMac has only been replaced and now when I log in Lightroom it asks the serial number. I bought LR3 years and upgraded to 4 via the web. I have original in my LR3 product code number but not the serial number for my LR4. How can I

    My hard drive on my IMac has only been replaced and now when I log in Lightroom it asks the serial number. I bought LR3 years and upgraded to 4 via the web. I have original in my LR3 product code number but not the serial number for my LR4. How can I get that?

    If you have purchased lr4 where registered with adobe, consult your Adobe ID account - using the same adobe id for purchase / register.

  • I bought cs5.5 in the past and I now try to download to my new computer, but can't seem to find the original for this disk. If I have my serial number in order to allow the download. What can I do?

    I bought the cd of the suite cs5.5 in the past and I now try to download to my new computer, but can't seem to find the original for this disk. If I have my serial number in order to allow the download. What can I do to get these programs to download to my new computer without having to buy them again!

    Have you tried to download it from this page? - Products download Adobe Creative Suite 5.5

  • Hi all, I have 5 LR I purchased with a serial number and a week ago I got the message about a new update, I want to get LR 6 but not the creative cloud, LR4 LR5 to last time it was just an update without having to buy the creative cloud ,

    Hi all, I have 5 LR I purchased with a serial number and a week ago I got the message about a new update, I want to get LR 6 but not the creative cloud, LR4 LR5 to last time it was just an update without having to buy the creative cloud is it possible to LR5 LR6 to? Thank you very much.

    Jeffrey

    Yes, you can buy Lightroom without subscribing to Adobe Creative Cloud.

    To purchase an upgrade to Lightroom 6 from a previous version, please see this link: products .  Scroll to lightroom and click 'buy '. Then click on the selectable text next to "I want to:" and select "upgrade". In the drop-down list, select the version that you are upgrading.  I hope that help.

    Best regards

    Guinot

  • I bought lightroom and need to register my student ID, how do I do that the trial has run out, I have the product code but not the serial number?

    I bought lightroom and need to register my student ID, how do I do that the trial has run out, I have the product code but not the serial number?

    If you have purchased a package, then you should have instructions in the box on how to present your credentials. If you have purchased Adobe online, then you should have received instructions in an email. But here is a link that might help you. There is a link under step 2 which will lead you to a place where you can enter the information, I think.

    Adobe - Adobe Education Store: proof of academic identification

  • I bought Photoshop Element online 19/01/2015 and have AD015439775 number, but not the serial number.  How can I get the serial number, please?

    I bought Photoshop Element online 19/01/2015 and have AD015439775 number, but not the serial number.  How can I get the serial number, please?

    Using redemption code

    Mylenium

  • Wizard BootCamp 6.0.1 running on El Capitan 10.11.5 installs single partition BootCamp on the disc Fusion consisting of 128 SSD part G SSD and 3 TB of HARD drive on an iMac (retina 5K, 27 inches, end of 2014), but not the part of the HARD drive?

    How is it assistant BootCamp 6.0.1 running on El Capitan 10.11.5 installs single partition BootCamp on the disc Fusion consisting of 128 SSD part G SSD and 3 TB of HARD drive on an iMac (retina 5K, 27 inches, end of 2014), but not the part of the HARD drive?

    This has two questions:

    1 capacity of SSDS faster for Fusion drive has been reduced. Therefore less effective for the reader of the merger. For example if I need to create a partition of 80G for my windows bootcamp partition, only 48 G will be left in the drive of the merger.

    2. ability of the bootcamp windows partition becomes very limited, cannot be greater than 120 G.

    3. even when I try to fuse out of the drive of fusion in the 128 G SSD and 3 TB of HARD disk, and then run the BootCamp assistant to create the bootcamp partition start from scratch to reinstall El Capitan only on the HARD drive (without drive Fusion), it won't let me do anything, it just shows an error that says something like "a person has created additional partitions on this drive please select. another disc. But there is nothing else to choose.

    Before my (5 K, 27 inches, end of 2014 retina) to El Capitan Yosemite, I was able to use the previous version of the wizard BootCamp 5.x to create the partition, bootcamp on the drive of the merger. And it will be divided in the fuser unit in two and insert the Bootcamp partition (with the size I chose, which can go up to 1 TB) between two partitions of MAC OSX.

    The disk partitions resulting from it, will be the partition MAC OS x on the SSD, the partition MAC OS x on the HARD drive partition #1, partition MAC OS x on the HARD drive partition #3.

    Then there is the BootCamp partition on the HARD drive partition #2.

    Is there a way to get what I need?

    That is what has been described in this notice of two canoes?

    Installation of Windows on a Boot Camp partition on a drive of TB Fusion 3

    n-on-a-3-TB-fusion-drive http://twocanoes.com/Winclone/support/installing-Windows-on-a-Boot-Camp-partitio

    Thank you.

    After having worked on those weeks, I realized that I need very painfully (by first going back to Yosemite and bootcamp 5 to escape all the limitations of El Capitan and BootCamp 6) I want to share here. Someone at - it other smarter solutions welcome.

    Note these steps and mentioned drivers only work for my version of iMAC, retina 5K late 2014. If you have other material, please search on the web to see which driver will work first. And all of these steps are destructive and assumed that you first take backup. It is only shared for interest only. Readers will have to bear your own risk.

    A. take backup

    1. take a backup completes my iMac Fusion Drive using Time Machine. Then restart with a Yosemite USB installation and select Terminal from the menu on the top bar.

    B. fuse out of the merger in two physical disks drive: SSD + HDD

    1. in the terminal, type the commands in show what the logical volume group ID and the ID of the logical Volume of the disc fusion)

    Cs diskutil list

    2. in the terminal, type commands for the fuse of the fuser unit and separate them to an SSD and a HARD drive.  Note: All data will be destroyed in the drive of the merger. There are many articles in this community on how this could be done,

    diskutil cs deleteVolume Logical Volume ID

    CS diskutil remove logical Volume Group ID

    This should finish within 30 minutes. If you have taken more time, this means that your reader of fusion has been altered somehow.

    I hit this issue too.  To use this command to remove the fusion drive hung up, and I need to do the hard to scramble a few sections of data in the hard disk partition table using the controls to tell the OSX this hard drive is a new without partitions:

    Cat >/dev/random /dev/disk0 (where/dev/disk0 is the SSD)

    and repeat for disk1/dev/disk1 which is the HARD drive in my case).

    This command will not return anything, but expect to press Ctrl-Z to end after 1 minute.

    2 create independent partitions (non-fusionend) for the installation of OSX.

    Borne Terminal output, and select disk utility, in disk utility, select the drive to HARD disk (and not on the partition), you will see the error message and you will be asked if you want to fix the fuser unit, click on ignore. Then wipe the HARD drive to create a single 'extended OSX journaled"named"HARD drive".

    3. Repeat step 2, and then erase the SSD drive to create a single 'extended OSX journaled"named"SSD ".

    C. install on the HARD disk as drive didier autonomous not fusion.

    1. go to Yosemite install screen and proceed with the installation of a clean copy of Yosemite to the iMAC. then connect you.

    D. use BootCamp Yosemite f5 to install windows.

    1. launch Yosemite bootcamp.

    2. check the two checkboxes for creating the USB drive to install windows 7 or a later version, and to download the windows supports the Apple software.  Do not click on the last box to install or remove windows pie creating real bootcamp partition again.

    3. it may take several hours to complete this function of your internet b/w and also performance of your USB drive.

    4. If you install Windows 7 (like me), then the downloaded drivers will not work for you, this will cause the issue of the device driver appleDSS.sys does not like this driver and others are too recent for windows 7 to use.  Also, your keyboard and mouse may not work even if you try to plug in a USB external keyboard or a mouse. You need to replace the drivers downloaded by others (the Boot Camp 5.1.5769 drivers that I find in this link: Software Support of Boot Camp 5.1.5769.) (Note: this driver is material specific only works for my iMAC model).  Once you have downloaded it, copy the two files in the root directory of the USB installation to replace the original ones. It's specific and material available for download somewhere on the Apple Site.

    -From the Finder, delete the $WinPE$ and the Boot Camp of the FLASH PLAYER files.

    -Expand the old drivers for Boot Camp 5.1.5769 (two records and another file) on your desktop.

    -Copy the $WinPE$ and records of Boot Camp in the FLASH PLAYER.

    5. open Boot Camp Assistant again and only select the third option, install Windows 7.

    It will show you the screen to select what installation disk, select HARD drive.

    Then drag the slide bar to select the size of the Bootcamp partition for windows you want, knowing that there is a restriction for windows installed using training camp on a MAC that the last byte of the BootCamp partition must reside in the first byte of the 2.2 T of each physical hard drive.

    For my case, I need only 500G for bootcamp and leaving behind 1.7 to for my MAC OSX partition immediately after the bootcamp partition and an another 0.8 T MAC OSX partition after him. 1.7 TB and the partition of MAC OS x 0.8 TB well exploited in the meantime bootcamp partition, will be merged into a fusion drive by Bootcamp. Thus, you will end up with total 2.5 TB of disk space in a logical drive - fuser.

    Go to this link for more details on this subject: n-on-a-3-tb-fusion-drive http://twocanoes.com/winclone/support/installing-windows-on-a-boot-camp-partitio

    6. continue the process to partition the hard drive, then it will restart automatically in windows installation mode, install windows.

    7. once the installation is complete, check that windows is functioning correctly.

    E. Si you want to upgrade to windows 10 Windows 7.

    1 if you plan to upgrade to windows 10, you'll find that the windows IE v.8 7 is no longer works and had many problems to load the page.  Then when you try to download the latest version of Internet Explorer, you get an error that you need at least windows 7 SP1 to support the last IE.  Life is too complicated, just download the google Chrome browser, then search for download windows 10 and then run the Microsoft valuation tool to upgrade.

    2 but before upgrade you, unplug all your MAC USB drives, otherwise, you will find that, after having spent an hour downloading the windows 10 software, the upgrade will fail with the error "/ dynamicupdate...» ». It is an inexplicable mistake that no one seems to understand why. There are articles with proven results that the removal of all USB drives before running the windows 10 upgrade tool will correct this problem.

    F. reinstall OSX El Capitan

    Once your target windows system (if windows 7, windows 8 or windows 10) works very well.  You can continue to create again your Fusion drive and reinstall OSX El Capitan.

    1. Insert the install of OSX Yosemite rear USB to the iMAC, and then select Restart Windows, or stop, and then turn the MAC once again.

    2. When you hear the ringing tone, press on and hold down the option key for 10 seconds. Then you release.

    3. on the selection screen, select start Yosemite OSX install drive.

    4. after starting, do not proceed to install OSX El Capitan again. But select Terminal from the menu bar.

    5. in the terminal, type the command 'diskutil list cs' and you should see nothing to prove that there are no existing fusion drive yet.

    6 type the 'diskutil list' command to list all disks and partitions.

    The SSD has two partitions, the/dev/disk0s1 of EFI (209 MB) partition and the other/dev/disk0s2 of OSX partition we created in step B above, called SSD around 121 G.

    The HARD drive has two partitions, the/dev/disk1s1 of EFI (209 MB) partition and the other/dev/disk1s2 of OSX partition we created in step B above, called SSD.

    G. delete the logical storage of nucleus on the HARD disk drive and it refuses with the DSS to form a merger with faster performance disc

    1. Insert the install of OSX El Capitan rear USB to the iMAC, and then select Restart Windows, or stop, and then turn the MAC once again.

    2. When you hear the ringing tone, press on and hold down the option key for 10 seconds. Then you release.

    3. on the selection screen, select start Yosemite OSX install drive.

    4. after starting, do not proceed to install OSX El Capitan again. But select Terminal from the menu bar.

    5. in the terminal, type orders for (to show what are the logical volume group ID and the ID of the logical Volume of the logical drive). You should see the logical volume to basic storage group created using two partitions on the hard drive, 1.7 TB and TB 0.8 created when we run the Yosemite Bootcamp to install windows.

    Cs diskutil list

    6. in the terminal, type commands to delete logical drives from basic storage.  Note: All data will be destroyed in the logical drive.

    diskutil cs deleteVolume Logical Volume ID

    CS diskutil remove logical Volume Group ID

    7. tap "diskutil list" command lists all the resulting partitions. You should see that the HARD drive has the following partitions.

    / dev/disk0 (internal, physical):

    #: NAME SIZE TYPE IDENTIFIER

    0: GUID_partition_scheme * GB 121,3 disk0

    1: disk0s1 EFI EFI 209.7 MB

    2: Apple_HFS GB SSD 121.0 disk0s2

    / dev/disk1 (internal, physical):

    #: NAME SIZE TYPE IDENTIFIER

    0: GUID_partition_scheme * 3.0 to disk1

    1: EFI EFI 209.7 MB disk1s1

    2: Apple_HFS 1.7 Untitled TB disk1s2

    3: disk1s3 Apple_Boot Recovery 650.0 MB HD

    4: Microsoft database BOOTCAMP 503.0 GB disk1s4

    5: Apple_HFS 801,4 Untitled GB disk1s5

    8 type the following commands to create the logical volumes group, named "myLVG" (or the name) of fuser using the usable for OSX to the SSD and HDD partitions.

    diskutil cs to create "myLVG" disk0s2 disk1s2 disk1s5

    Note: Mark the group id of logical volume shown in the results.

    In my case, I want to book the last partition as standalone partition disk1s5 no-fusionend, so I can use it to raise the back, or format it in FAT32 to allow the exchange of data between the MAC and boot camp.

    So, I do not understand this last partition in the drive of the merger. in my case, the command that I used is: diskutil cs to create "myLVG" disk0s2 disk1s2

    9 create logical volumes named "Macintosh HD" (or you call it) on the logical volume group we just created for the reader of the merger.

    diskutil createvolume logical volume group ID jhfs cs + 'Macintosh HD' 100%

    10 command "diskutil cs type list" to check the resulting fusion drive created.

    CoreStorage groups of logical volumes (1 found)

    |

    + Logical Volume - Group F53C7A25-C2F3-4997-91E9-2E6B6BAB2E0E

    =========================================================

    Name: LVG

    Status: online

    Dimensions: 1815635525632 B (1.8 to)

    Free space: 90112 B (90.1 KB)

    |

    +-Physical volume E176873C-7C80-4759-8110-BA7307E0C4B3

    |   ----------------------------------------------------

    |   Index: 0

    |   Disc: disk0s2

    |   Status: online

    |   Dimensions: 120988852224 B (121.0 GB)

    |

    +-Physical volume 6535AC3C-DCF8-453F-AD47-98905538386E

    |   ----------------------------------------------------

    |   Index: 1

    |   Disc: disk1s2

    |   Status: online

    |   Dimensions: 1694646673408 B (1.7 to)

    |

    +--> Logical volume family F3D15F87-FB84-4B43-B2F2-E9EACC7C42D9

    ----------------------------------------------------------

    Encryption type: no

    |

    +--> Logical volume 0D807F6E-FB7C-418F-AAF4-EF3EA3525D10

    ---------------------------------------------------

    Disc: disk2

    Status: online

    Size (Total): 1809780178944 B (1.8 to)

    Reversible: no

    Name: Macintosh HD

    Volume name: Macintosh HD

    Content indicator: Apple_HFS

    LVG Type: Fusion, sparse

    11 exit the terminal, go back to OSX El Capitan install screen and select the name of the fuser unit 'Macintosh HD' proceed to begin the installation of the os x for installation.

    12. There will be a step in the installation ask you if you want to configure as a new computer, or restore from a time machine previous backup. Make your own choices it accordingly.

    13 once OSX El Capitan has been installed and you have finished restoring the data and custom configurations, you can enter the application of preferences to check if you see the icon of the "Startup" disk", and if you choose Startup BootCamp in the next reboot, you should be able to boot up to Windows without pressing and holding the button option when reboot and choose to start windows manually. Also, in windows, you should be able to click on the bootcamp Control Panel and select for a startup to OSX on the next reboot.

    14. one thing to be aware, if you install bootcamp in this way, the boot camp and the GUI utility disk in OSX El Capitan will not be able to adjust your settings. This means, if you need to touch anything or to readjust the size of the partition, you will need to do it again in step A. Alternatively, some how to get started with installing Mac OSX Yosemite USB, then adjust the partitions using similar commands shown in this article or other articles in this community.

    15. yet once please take personal responsibility on damage if you follow the instructions in this article.

  • I have CS4 and changed computers.  He has not transferred and I want to know how to make so that it can be activated, I #but not the disk series. How do I do that?

    I have the CS4 and have changed computers.  He has not transferred and I wanted to know how have it activated. I have the serial number, but not the disk. How can I do this?

    install properly using the installation files.

    Available downloadable Setup files:

    Download and installation help links Adobe

    Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  • I've updated to 9.3 on my iPod and my Mini iPad; Night shift is now on the iPid but not the iPad Mini. any ideas?

    I've updated to 9.3 on my iPod and my Mini iPad; Night shift is present on the iPod, but not the iPad Mini. and ideas?  Thank you!  CB

    Night shift is only on the iPad Mini 2 and later versions. http://www.Apple.com/iOS/updates/

    -AJ

  • I backed up my files and then did a reinstall. Watch winmail.fol backup but not the eml files. Is there a way to retrieve my emails via the winmail.fol files?

    I backed up my files and then did a reinstall. Watch winmail.fol backup but not the eml files. Is there a way to retrieve my emails via the winmail.fol files?

    Hello

    ·          What program did you use to back up files?

    Here are two ways to restore the saved messages:

    Step 1: Before you start Windows Mail, copy the folder saved in C:\Users\username\AppData\Local\Microsoft\Windows mail storage folder.

    Step 2: Start Windows Mail and import messages in the backup storage folder.

    http://Windows.Microsoft.com/en-us/Windows-Vista/import-messages-to-Windows-mail-from-other-e-mail-programs

  • The internet connection on my laptop and other portable device, but not in my office.

    Data sheet:

    -Windows 7 Ultimate 64 bit

    -All browsers and devices are up-to-date.
    Questions:
    I have this problem since yesterday and I tried to solve this problem since.
    The problem is that on my connection (WiFi) network, it says I have access to the internet, and of course it does because I can use internet without problem on my laptop, iphone and other portable device, but not in my office. It says I have an internet connection and when I ping a browser it answers correctly and it gives me all the Member States and other information.
    When I troubleshoot it it gives me something like "your computer seems to be configured correctly, but the device or resource (www.microsoft.com) is not responding." I thought it was a DNS problem so I reset everything, but no luck. Here are things I tried to solve this problem.
    -Reset TCP/ip using cmd.
    -Check if the IP is obtained automatically.
    -Check if I'm using the proxy server.
    -Rebooted (reinstalled windows)
    and many other things that I have searched on google
    But these proposals did not fix the problem.
    Here is my IP config

    C:\Windows\System32>ipconfig/all
    Windows IP configuration
    Name of the host...: Genie2Stonk-PC
    Primary Dns suffix...:
    Node... type: hybrid
    Active... IP routing: No.
    Active... proxy WINS: No.
    Wireless Network Connection 2 wireless LAN adapter:
    State of the media...: Media disconnected
    The connection-specific DNS suffix. :
    ... Description: Microsoft Virtual WiFi Miniport adapt
    Physical address.... : 68-A3-C4-17-D1-F7
    DHCP active...: Yes
    Autoconfiguration enabled...: Yes
    Wireless network connection Wireless LAN adapter:
    The connection-specific DNS suffix. :
    ... Description: 802.11n wireless network adapter
    Physical address.... : 68-A3-C4-17-D1-F6
    DHCP active...: Yes
    Autoconfiguration enabled...: Yes
    Address IPv6 local link...: fe80::1d3f:8912:70e:57e5% 13 (Preferred)
    IPv4 address: 192.168.1.3 (Preferred)
    ... Subnet mask: 255.255.255.0.
    Lease obtained...: December-01-12 01:45:01
    End of the lease...: December - 02 - 12 01:45:06
    ... Default gateway. : 192.168.1.1.
    DHCP server...: 192.168.1.1.
    DHCPv6 IOOKING...: 208184260
    DHCPv6 DUID customer...: 00-01-00-01-18-4A-2D-A4-64-31-50-35-E9-3F
    DNS servers...: 192.168.1.1.
    NetBIOS over TCP/IP...: enabled
    Tunnel adapter isatap. {40B4470F-DE12-452A-ADBA-A425B5329C34}:
    State of the media...: Media disconnected
    The connection-specific DNS suffix. :
    ... Description: Microsoft ISATAP adapter
    Physical address.... : 00-00-00-00-00-00-00-E0
    DHCP active...: No.
    Autoconfiguration enabled...: Yes
    Card tunnel Teredo Tunneling Pseudo-Interface:
    The connection-specific DNS suffix. :
    ... Description: Teredo Tunneling Pseudo-Interface
    Physical address.... : 00-00-00-00-00-00-00-E0
    DHCP active...: No.
    Autoconfiguration enabled...: Yes
    IPv6 address: 2001:0:4137:9e76:1419:b1f:3f57:fefc (preferred
    EXEs)
    Address IPv6 local link...: fe80::1419:b1f:3f57:fefc % 12 (Preferred)
    ... Default gateway. : ::
    NetBIOS over TCP/IP...: disabled
    C:\Windows\System32 >
    I can't understand what I've tried so many things and nothing never gave me a connection back Please HELP.
    If I need to provide more information please let me know.
    Thank you.

    Hi zinx2op,

    Thanks for posting your query in Microsoft Communities. The description of the problem, I understand that you are not able to connect to the WiFi of the desktop computer. Provide the following information for the better understanding of the issue:

    ·         Did you do changes on the computer before the show?

    ·         You get the error message?

    ·         You use a third-party security software?

    ·         If it works well before?

    Follow these methods.

    Method 1: Temporarily disable the security software .

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 2: Follow these steps:

    Step 1: Start the computer in safe mode with network and check if the problem persists.

    Startup options (including safe mode)

    Step 2: If the problem does not persist in safe mode with networking, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

    Note: After completing the steps in the clean boot troubleshooting, follow step 7 the link to start the computer to a Normal startupmode.

    Method 3: Follow the steps in the article.

    Windows wireless and wired network connection problems

    How can I troubleshoot network card?

    For reference:

    How to reset the Protocol Internet (TCP/IP)

    Let us know if you need more assistance.

    Thank you.

  • HP Photosmart 6510 series connects to the network and Internet, but not the computer.

    Hey all,.

    I have a desktop H8-1228 and 6510 e - printer.  I got both products at the same time.  I did the initial installation, and everything worked perfectly.  I was able to print of my HP Touchpad (the printer was on the floor and my Touchpad was down.).  Recently, I made a trip for two weeks.  I turned off the printer.  This seems to have been a mistake.  Now, he will only contact my network and Internet, but not the computer.  The Setup program keeps telling me that it is 'Impossible to find the printer' and that he wants me to check the IP address of the printer.  I did this many times by printing the HP's Configuration Page from the printer screen.  I also used Windows "Add a printer" without success.

    I have installed and uninstalled the software several times; every time that remove the icon of the printer and the Standard TCP/IP port in the "Devices and printers" section in Control Panel.  A few minutes earlier, I used Regedit to delete any reference to the series of HP Photosmart 6510 in the registry, believing that it could help my situation.  There can be no. :-(  I did the installation with the same problems that I had all the other times that I tried to install it.

    No help from you the printer experts will be greatly appreciated.  I'm not a novice as you can see.  This situation, however, launched my posterior. :-))

    Hi old_geekster,

    You may want to enable disable all startup programs in msconfig until you are able to access the Web integrated printer server. It seems that there is something in the communication with the printer's operating system blocking. It will most likely software firewall or security related.

    HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

    I would like to know what are the errors you receive?

    http://www.HP.com/go/tools

Maybe you are looking for