Payment made but plan is not active

Similar Questions

• Renewal of my membership CC, payments made, but all applications and programs have disappeared.

  Hi all

  I renewed my membership full CC on 6 January of this year.  Payment of 45UKP taken by Adobe.  All access to all CC programs disappeared.  When I connect it tells me I have one year subscription, but when I tried to download any program it tells me that I left the 0 days of my free trial and I wonder if I want to buy the product. I contacted Adobe customer support chat, they have no idea what is the problem and so just lie - telling someone will contact me by email and the problem will be solved within 24 hours.  No one ever contacted me.

  Last conversation:

  Sidibé: I will increase the cases to the relevant team and our team will contact you by email within 2-3 days and resolve the issue.

  Colin Munro: Which is really not good enough. This happened for two weeks now. Told me almost a week she was refitted and someone would contact me. I did not. I paid for the product and I need to use it now. I need someone to contact me today.

  Sidibé: Let me check.

  Colin Munro: thank you

  Sidibé: I see that your case is still in process and however I put a reminder that our team will contact you within 24 hours.

  Sidibé: Number of cases: 0217575866

  Colin Munro: Through process person never has looked at him yet?

  Sidibé: No, means process, our team works closely with the question and we will contact you back as soon as the problem is solved.

  Colin Munro: If that was the case, then the bare minimum, I would have expected is someone sent me and informed me about this. It is really really poor service. 

  Sidibé: I apologize for the inconvenience.

  Sidibé: Since our relevant is always present in the case which is why you don't have any email.

  Colin Munro: I would like a team dealing with this email me now and confirm this please

  Sidibé: However our competent team will contact you by e-mail within 24 hours.

  Sidibé: I assure you that our team will contact you by e-mail within 24 hours.

  
  

  Of course, nothing has been heard of Adobe, and I still have no access to the products that I am paying.  Any help much appreciated.

  Colin
  

  This is a double post of: renewed my subscription CC, payments made, but all applications and programs disappeared.

• 22.03.2016 money is written off. The plan is not activated. Why?

  22.03.2016 I paid for the plan of the photographer. Money is written OFF. Plan is not enabled. Why ? Help!

  
  

  
  

  Please contact the support.

  Contact us | Adobe

  Concerning

• I have the cd key original windows 7 Home Edition, but I can not active it

  Hello
  I have a big problem because I think someone stole my account or something anyway I have the original cd key with bar cod to prove I have original.

  Help, please!

  Have you tried to restart by phone?

  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.
   
  http://support.Microsoft.com/kb/950929/en-us

• Because my account was not activated after payment.

  I made the renewal of the subscription and paid by credit card, but my plan was not activated.

  

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I am trying to activate windows vista Home premium and I give you the key that I have on the cd cover, but not activity

  can I buy new window vista Home premium and install, but same problem not activated and again once I buy Windows vista ultimate and install but I am facing the same peoblem I have no why it happens to my camputer

  To analyze and solve problems for Activation and Validation, we need to see a full copy of the report produced by the MGADiag (download and save to the desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) tool
  Once saved, run the tool.
  Click on the button continue, which will produce the report.
  To copy the report in your response, click the button copy in the tool (ignore the error at this stage), and then paste (using r-click and paste or Ctrl + V) in your response.

• Student and teacher of creative cloud purchased, Edition but it does not turn on?

  I purchased a monthly subscription to creative cloud as a student, but he has not activated on my laptop. I tried to download Photoshop and it said my trial was over and prompted me to buy it again? I tried to disconnect and return signature - nothing. I also checked my account and no doubt, I bought the plan. Any help?

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

• Control XMLFormview (formcontrol) not active

  I added a toolcontrol called formcontrol (xmlformview) to my box tab to General tools, but it is not active when it is added there. And I need it to implement an infopath form, I created my site of asp.net (vb). Can someone pls kindly advice on why control asp.net are not active to use.

  Thank you, Ola.

  Hello

  Your question of Windows is more complex than what is generally answered in the Microsoft Answers forums. It is better suited for the IT audience Pro on MSDN. Please ask your question in the MSDN SharePoint Products and Technologies Forum.

  http://social.msdn.Microsoft.com/forums/en-us/SharePointInfoPath/threads

• My printer prints no and says not active printer error 41

  I have a HP 1055 ink jet and I am trying to print a copy of windows 7, I encourage them to make a page of test, but then says not activated error 41. I have unplugged the printer and started again.  I can hit bad things when asked questions

  You have Windows 7 (then why did you ask your question in a forum of Windows XP)?

  Are you trying to "Save as PDF" using Quicken or Quickbooks?  If so, see http://community.intuit.com/posts/printer-not-activated-error-code-41-3 (or forget to Intuit 'Amyuni Document Converter' and download and use CutePDF Writer instead).

• 3D tools are not active

  I recently bought Adobe Creative cloud I've tried also to make a simple text document and I also wanted to use the 3D tools, but they were not active.

  I use the steps correct samen as I use my CS5 photoshop on my pc of Otter. In CS5, the 3D tools work and Photoshop CC 2015 is not.

  What can be the problem... ?

  Thank you for your response...

  Tools reset did not work.

  To solve the problem, I removed the photoshop and installed it again.

  Photoshop works 100% after reinstall.

  Kind regards.

• I'm trying to download a file from the active section of the creative cloud, but it is not letting me. It is saying I need a simple or full membership, which I do. I have the plan composition of the photographer. I made sure I'm connected, but he's still

  I'm trying to download a file from the active section of the creative cloud, but it is not letting me. It is saying I need a simple or full membership, which I do. I have the plan composition of the photographer. I made sure I'm connected, but it is still trying to put me on a plan, which I have. Help please!

  Hashim, see the FAQ section on: CC help | Creative market Cloud

• I'm unable to use my programs, I did purchase could use for a month, but it does not all Bill and any charges for this month and now appears as Plan of creative photography of cloud (annual) expired

  Hello how are you
  I'm unable to use my programs, I made the purchase could be used for a month, but it does not all Bill and any charges for this month and now appears as Plan of creative photography of cloud (annual) expired, when I walk in the plans and products. It is necessary to activate the urgent, but I just can't and would like to know by what means is the monthly bill.
  Urgent await return
  

  Thank you

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• The Knights of iron game item pack I bought 4 days ago. my credit card payment was made. but I got my package to arrive. Help, please.

  The Knights of iron game item pack I bought 4 days ago. my credit card payment was made. but I got my package to arrive. Help, please.

  Do you mean that you have not received the item ("received my package" implies that you have, in this case I don't know what your question)? If you do then you contacted the developer of this game? If they cannot / does not help, then try to contact iTunes Support: http://reportaproblem.apple.com

  (I asked for your message to be moved to the forum of the iTunes Store, where you have posted is for questions about the iTunes U app.)

• PS ask activetion again. the worm is first CS PS v8, it fails, I tried to call help number given on the page but service does not exist, redirect to .../go/activation statement fails, it causes some assistance - activate is not possible to click

  PS ask activetion again. the worm is first CS PS v8, it fails, I tried to call help number given on the page but service does not exist, it redirects to .../go/activation

  statement fails it causes some assistance - activate is not possible to click

  Adobe has disabled the server activation for pre CS3 products a long time ago and that's why you are unable to activate your product. I can not to suggest what to do, but I don't know that CS2 owners with this problem can download a version specially created that doesn't require activation. To my knowledge, no such version exists for CS. If it was me, then as the real owner of the software and just unable to use it due to having no mechanism to activate, I download CS2 and use it until someone from Adobe told me to stop. It is a sensitive issue because the download site clearly indicates that there must be an existing CS2 owner. However, the url to the download was posted the pirate not many Adobe Web sites not as a way to free download the CS2. I imagine that there have been hundreds if not thousands of downloads from 2013 when it became first available and so far Adobe has not made any attempt to restrict the download to current owners of CS2. Their policy is quite clear if CS2 is not given away for free. Fortunately, I use CC2015, I can't make a call on it, but the URL is below if you want to move forward.

  Download Adobe Acrobat 7 and Adobe Creative Suite 2

  Terri

• Product is not activated after payment

  Hello!

  I bought the plan "belonging to single-app creative cloud for InDesign. Then I uninstalled the trial version of the product and reinstall it in Adobe Creative Cloud Application. But the product is still not activated. My #9069425005 order number

  Thanks for help.

  Hello

  Please try these steps, it should fix the problem:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Chirag