Renewal of my membership CC, payments made, but all applications and programs have disappeared.
Hi all
I renewed my membership full CC on 6 January of this year. Payment of 45UKP taken by Adobe. All access to all CC programs disappeared. When I connect it tells me I have one year subscription, but when I tried to download any program it tells me that I left the 0 days of my free trial and I wonder if I want to buy the product. I contacted Adobe customer support chat, they have no idea what is the problem and so just lie - telling someone will contact me by email and the problem will be solved within 24 hours. No one ever contacted me.
Last conversation:
Sidibé: I will increase the cases to the relevant team and our team will contact you by email within 2-3 days and resolve the issue.
Colin Munro: Which is really not good enough. This happened for two weeks now. Told me almost a week she was refitted and someone would contact me. I did not. I paid for the product and I need to use it now. I need someone to contact me today.
Sidibé: Let me check.
Colin Munro: thank you
Sidibé: I see that your case is still in process and however I put a reminder that our team will contact you within 24 hours.
Sidibé: Number of cases: 0217575866
Colin Munro: Through process person never has looked at him yet?
Sidibé: No, means process, our team works closely with the question and we will contact you back as soon as the problem is solved.
Colin Munro: If that was the case, then the bare minimum, I would have expected is someone sent me and informed me about this. It is really really poor service.
Sidibé: I apologize for the inconvenience.
Sidibé: Since our relevant is always present in the case which is why you don't have any email.
Colin Munro: I would like a team dealing with this email me now and confirm this please
Sidibé: However our competent team will contact you by e-mail within 24 hours.
Sidibé: I assure you that our team will contact you by e-mail within 24 hours.
Of course, nothing has been heard of Adobe, and I still have no access to the products that I am paying. Any help much appreciated.
Colin
This is a double post of: renewed my subscription CC, payments made, but all applications and programs disappeared.
Tags: Adobe
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