Payment of credit card problems

Hello

In the past 3 weeks, I can not use my creative cloud subscription - continues to tell me my trial is over. I contacted your support - they said that the best way is to cancel this subscription and create a new. they cancelled it and now when I try to order a new basis of photography monthly plan I get an error message when you try to pay with my credit card (work), the last two digits 68


  • Called my mastercard - no problem there and they have not received payment requests - you send payment requests
  • Tent Chrome / Safari / IE.
  • Tried to choose PayPal - website "resets" whenever I choose the shape deletes all information and allows only credit cards.
  • Tried to erase my cookies / history
  • tried to create a new account
  • discussed with your support - they send me to a wrong number of your support in Australia

All I want to do is simply pay you if I use my PS/LR, you can solve this?


The error message in your payment site

There was a problem processing your order, please contact our Service team customer at 1-809-344-217 for assistance.

The error message in your Adobe store:

There is a slight problem with your order

We're sorry.

Unfortunately, we cannot treat the membership subscription in the same transaction as a purchase of software ever.

We apologize for the inconvenience.

To proceed, you have the following options:

  1. Call us and we will process your complete order personally.
  2. Remove the accessions of the subscription to your shopping cart and sign up for them separately.

The best option is to buy the key card / pass re seller redemption code, the payment number is not there.

Please refer to the other ways to buy | Resellers | The Adobe Australia for re seller buy. You can also buy directly from the phone to the sales office.

Contact us | Adobe

Concerning

Stéphane

Tags: Adobe

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    < option value = "2" > MRS. < / option >

    < option value = "4" > MS < / option >

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    < div class = "item" > < label > CCV number < / label > < br / >

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    < div class = "item" > < label > amount < / label > < br / >

    < input type = "text" class = "cat_textbox" id = 'Amount' name = 'Amount' / > & bull; < / div >

    < div class = "item" > < input type = 'submit' class = "cat_button" id = "catwebformbutton" value = "Submit" / > < input type = "button" name = value 'back6' = 'Return' onclick = "display_back6 (); "/ > < / div >

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    < div style = "width: 47%;" float: right; ">

    < div class = "item" > < label > payment method < / label > < br / >

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    "< div class ="item"> < img alt ="GlobalSign SSL Site Seal"src="/CatalystImages/globalsign-ssl-site-seal.gif "/ > < / div >

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    < / div >

    "< script type =" text/javascript"src="/CatalystScripts/ValidationFunctions.js "> < / script >

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    on the other

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    }

    []] >

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    < / div >

    < / make >

    < / div >

    This replica of support cured the problem...

    Gaurav Sharma (Adobe Business catalyst Support)

    20 Feb 04:12 (EET)

    Please contact us!

    I just saw your shop online purchase form, which contains updated credit card fields.
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