PC crashes when saving files on network

When I try to save a copy of a file on my network drives, my PC hangs indefinitely until I end the process that is suspended.

No one else on the network is affected by this symptom, and the PC has no problems to access the network or the Internet

Hello
 
1. were you able to save files previously without this problem?
2. you remember changes recently?
 
Follow the steps mentioned below and check if they help to solve your problem.
 
Step 1: Check Event Viewer for detailed information on the problem. Consult the following links.
 
Step 2: Try to save a file on the desktop and check if the computer crashes. Also open the Task Manager and try to end the process SearchIndexer.exe. This, as mentioned below.
 
a. right-click on the taskbar and select Task Manager.
b. click processes tab, and find SearchIndexer.exe.
c. Select the message and click on end process.
 
Step 3: Temporarily try to disable the antivirus on the computer program and check if the problem persists. If the problem does not occur, check if there are updates available for the safety program
 
 
Note: Check that you activate your anti-virus protection on the computer back after you complete these steps. It is not recommended to disable these settings on the computer. It's just to solve the problem.
 
Step 4: If this is not enough, put the computer to boot in order to check if the computer crashes when saving a file. If the problem does not occur in the clean boot state, then you can try the procedure in the following Knowledge Base Article and see the application or program is the cause.
 
 
Note: Make sure that you put the computer to a Normal startup, once the troubleshooting completed.

Aziz Nadeem - Microsoft Support

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Tags: Windows

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