PC ran into a problem and neess to restart

Please help, it drives me crazy

My Acer Aspire v5 won't start. When I turn it on I get a white screen and then the message "your pc came across a problem and must restart, we'll just collect some information about the error, and then restart for you, but this happens, it is now 5 hours and nothing.

It's not relevant, but my son (14) bought it with its hard saved pocket money. I understand why it was a non returnable item :-(

Is there something I can do?

Hi cherry,

Welcome to the Microsoft community.

We apologize for the inconvenience. If you don't have disc to install Windows 8, I suggest you to connect to any other computer, and create a Setup disk. Using this disk, you can perform the following troubleshooting methods.

How to create the installation media for a PC refresh or reset:
http://Windows.Microsoft.com/en-us/Windows-8/create-reset-refresh-media

To build support, you must have your product key of Windows 8. If you are using an OEM computer, you can usually find your product key on the back of your laptop. Also contact the manufacturer for assistance on the product key.

Follow these methods.

Method 1: Boot recovery environment with the installation of Windows Media 8
It is another way to boot the PC and launch recovery tools when something goes wrong with the operating system.

Please follow the steps below. Insert the DVD to install Windows 8 on DVD-ROM and restart your computer.

(a) once you start your computer by using the Windows DVD or the system repair disc, a black screen is displayed with the gray text "Press any key to boot from CD or DVD". Press a button on any.
(b), select the type of keyboard and good time .
(c) click on repair your computer in the lower left corner.
(d) select Troubleshooting of choose a option screen.
(e) click Advanced options in the form of resolution of the problems .
(f) click Auto repair screen Options Advanced .
(g) then choose the operating system by clicking on its button.
(h) Windows 8 will then look for problems on the hard drives and verify that all required files are intact.

If the problem persists, follow method 2.

Method 2: Run the restoration of the system of the Advanced Options screen.

System Restore to restore your computer to a previous state, quickly and easily without losing any of your files and personal settings. Sometimes when you install programs or drivers, they can affect some system settings and prevent other programs to function properly. You can use system restore to restore these settings to their previous state

Follow these steps:

(a) once you start your computer by using the Windows DVD or the system repair disc, a black screen is displayed with the gray text "Press any key to boot from CD or DVD". Press a button on any.
(b) select the good time and the type of keyboard .
(c) click on repair your computer in the lower left corner.
(d) select Troubleshoot of choose a option screen.
(e) click on Advbadly balanced Options in Troubleshooting screen.
(f) select System restore.

After the system restore your documents and files will always remain to their previous state.

Write to us at the State of the question. We will help you.

Tags: Windows

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