Your PC has encountered a problem and needs to restart. We are only collecting the error information, and then we'll restart...

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• "Sorry, your computer has encountered an error and needs to restart. We are only collecting the error information, and then we'll restart for you. "windows 8

  Hi so I recently bought a new computer and out of no where he worked in some really annoying errors. This has happened three times, I can't understand a reason yet, AFAIK, it occurs randomly. A few times I start up my computer and it starts just the windows icon, the loading circle is not displayed. If I let it run it will remain still frozen. After a few reboots, he says still 'preparation auto repair' is still frozen. This has happened 3 times.

  The first time I have not jumped into the recovery CD, no problem, used a system restore, it was all good.

  The second time, she actually had a cause, our power went out and my pc was used, then maybe he could have ruined a circuit. So I put the CD, it wouldn't recognize it and if he did, he would freeze just and nothing to do. I tried F8, F12 and F1: he didn't even recognize these keys or react at least based on them.
  After a few restarts I miraculously managed to do recognize the CD and this time I made a cooling system.
  This lead me to think it might be some of my files/programs, but I'm still working on acquiring them all back after the update so I think it is unlikely that. 3rd time: yet once, it happened when I turned it on after a normal closed. It would not recognize the cd or the keys. After maybe 15 attempts, but rather oddly, everything was OK? I also noticed that my Tablet Wacom Intuos 5 is connected it will not start, but if I unplug it, it starts very well. (Driver error?)

  All this is fine and dandy, I can deal with it, but not until recently that error in the title stood. I noticed, that it normally occurs when the computer is in "sleep" or the monitor turns off because it is inactive. If I move the mouse to bring on the monitor, it is just a bright blue solid then the following message: "sorry, your computer has encountered an error and needs to restart. We are only collecting the error information, and then we'll restart for you"appears and it stops. Whenever this happens, it starts up just fine, it is just annoying it encounters this error whenever I use it. I tried to do system recoveries, but it did not help. I can just do a reset or refreshment, but again once I do not want this effort and to lose files if the error is still going to happen. I'm not sure if this is a hardware error, heating, maybe? But I'm not all that experience in these things. As I said, this computer is fairly new, maybe 2 months, then maybe I could just put its warranty policy to use. But if you can think of anyway to help, it would be great thanks!

  My specs are:
  Avatar
  CPU: AMD FX Processor with Six cores (tm)-6100 3.30 GHz
  GPU: Geforce GT 640

  16.0 GB
  operating system 64-bit, x 64 processor
  Windows 8.1

  Hi Kaelie,

  This issue seems to be with the material. As you mentioned that your computer is under warranty. It would be better if you contact the manufacturer of your computer for help on this issue.

  Just reply to us if you are having problems with Windows in the future. We will be happy to help you.

• Why do I get a blue screen that says your PC is encountered a problem and needs to restart. We are only collecting the error information and then it will reboot for you.

  Why do I get a blue screen that says your PC is encountered a problem and needs to restart. We are only collecting the error information and then it will reboot for you.

  https://www.dropbox.com/s/2dtm74f6ki7goa4/minidump.zip

  DAG

  These were related to your driver atheros wifi athw8x.sys I would like to re - install the latest driver available.

  If you continue to plant I remove Symantec and use the built in Defender

• Blue screen of death or :( Your PC has encountered a problem and needs to restart. We are only collecting the error information, and then we'll restart for you. Error on Windows 8

  I read my threads where people are facing this error blue screen dead on Windows 8, the cases are different but this error message is the same, I share picture of the error message, it looks like this.

  

  My case

  In my case when I turn the laptop for the first time it freezes, displays this error message and restarts normally. On the home screen, it shows me a message send this problem to Microsoft. Laptop works very well subsequently without any problem, even if I reboot later it loads fine, but if I stopped and starts from at the moment, it shows same error screen. When I look into the details, it shows me these details. draw the image.

  

  I did it as a result of things to understand the issue:

  • I thought it's a software problem, so I format my windows disk and reinstall Windows8 - the issue has not been resolved.
  • One of my friends suggested me for a complete format, I moved my data to external HARD disk, formatted my entire drive, deleted partitions, make new partitions and installed Windows 8 - the issue has not been resolved.
  • Someone suggested from material with my HDD to check it out, so I used a different HARD drive, formatted, deleted partitions, made new partitions and installed Windows 8 - the problem persists.
  • Restore all settings to the default BIOS - the problem persists.
  • I have connected HDD my friend with Windows 7 to check my machine and it worked fine.

  In my research, I can't understand what is really the cause of this accident, there would not be any software parameter or virus as on formatting windows that all this problem would have been solved. It is not the HARD drive for sure as I have done everything I know to see if it's the HARD drive that is causing the problem.

  Dear members and experts from Microsoft, this is the first time I participate on this forum and think that I explained everything concerning the problem I face and the research I did to solve this problem, I eventually failed, please guide me how I can solve it. My laptop is out of warranty and I don't want to pay for something that I do not know exactly.

  Waiting for your expert advice.

  Frébault

  These related to the amd_sata.sys AHCI Advanced Micro Devices 1.2 device driver. Update to win 8.1 should solve this problem.  If it isn't, you should check for motherboard update update BIOS and drivers.

  

• "Restart your pc on a problem and needs. We are only collecting the error information, and then we'll restart for you / / error DRIVER IRQL NOT LESS or EQUAL (Smb driver.sys)

  I bought a Dell XPS 14 with Windows 8, less than a month ago, and I get a blue screen with the error message above several times in the past two weeks. I'm not all that computer, I'm looking for all possible assistance. I found the next with the same error message thread, I followed the advice and attached my minidump.zip file.

  Any help you can give me would be most appreciated - thanks in advance!

  Hi dajoip,

  It seems to be an older version of Kaspersky installed which can be a problem because it may not be entirely compatible with Windows 8.

  One thing I might suggest is to uninstall Kaspersky and see if the blue screen errors to solve.

  Consider the alternative security such as firewall and antivirus integrated Windows 8 (Windows Defender) software.

  You can also take advantage of the update or uninstall Daemon Tools.

  If the error persists try the synaptic generic drivers for following a link as the Smb_driver_Intel.sys seems to be a synaptic driver (create a system beforehand Restore Point):

  http://www.Synaptics.com/resources/drivers

• Windows 8: "Your PC came across a problem and must restart, we are only collecting the error information, and then we'll restart for you."

  Hello world

  I am very frustrated of what will happen to my computer. I am a graduate nursing student and I need my computer to running back. I have tons of paperwork and projects more information do I need to access my computer. reboot to keep my computer and I couldn't even access my work. I use a samsung PC and I've upgraded to windows 8...

  Help, please... I need my computer works well.

  Thank you

  Conef

  Which works perfectly, thanks!

  All attached files of the DMP are the verification of bug DPC_WATCHDOG_VIOLATION (133) .

  This bug check indicates that the watchdog DPC executed, either because it has detected a call single lengthy proceedings deferred (DPC), the system spent an extended time at a level (IRQL) IRQ to DISPATCH_LEVEL or above.

  -----------------

  1. remove and replace AVG with built-in Windows Defender from Windows 8 for temporary troubleshooting purposes, as it is most likely cause conflicts:

  -AVG removal http://www.Avg.com/us-en/utilities

  Windows Defender (how put on after the withdrawal)- http://www.eightforums.com/tutorials/21962-Windows-Defender-turn-off-Windows-8-a.html

  2 uninstall ExpressCache as soon as possible.

  Kind regards

  Patrick

• "Receive the error message" your PC has encountered a problem and needs to restart.

  Original title: stuck in a reboot loop, can't connect.

  Today, my laptop (VAIO, Windows 8) restarted while I was there and since then has been very slow to start. During loading, I get messages such as 'Your PC came across a problem and must restart' and then 'preparation auto repair' again and again.

  I have tried rebooting several times and sometimes I'll get to the login screen, but when I log into my account (which is the only one available) it says "could not load user profile. Right now, I restarted and did not get to the login screen. It says "repair disk errors. This can take more than an hour to finish."

  Windows 8 is the operating system that is installed with the system. I tried to boot into safe mode several times (SHIFT and F8 at startup), but instead to get a menu of options the computer says "Your PC encountered a problem and needs to restart" and starts all over again.

  Hi Geo,

  What is the model number of the Sony VAIO laptop?

  This problem could be due to corruption of the system files, I suggest you try to perform auto repair using Windows 8 disc of Windows recovery environment (WinRE) and check if it helps.

  To run auto repair on follow computer Windows 8 as follows:

  a. insert the media (USB or DVD) and restart your computer.

  b. press the key F12 (usually it's F12, but it may differ between computer manufacturers) and choose the drive in which you inserted into the installation media.

  c. once that the Windows Setup window appears, follow these steps:

  d. click Next , and then select fix your computer.

  e. you will then see a blue screen and an option to choose. Choose the Troubleshooting option and select Advanced options.

  f. you can choose automatic repair of the advanced boot option.

  Keep us updated on the status of the issue.

• WANT to PC dv7: at startup, I get a blue screen with a :( Your PC has encountered a problem and needs to restart.

  While I was using my laptop I received a message that HP was running some sort of program disagnostic and in the end, he asked if I wanted to repair the problems. I declined the offer. However, the next time I turned on the computer, I saw the first time the HP logo, then the message "automatic repair Preparation". After a few seconds there is a short rectangle that flashes on and disappears. Then I got a blue screen with: your PC encountered a problem and needs to restart. We will restart for you. "Who starts a blue screen and reboot cycle. Blue screens replacement error messages saying: "If you want to learn more, you can search online for later for this error" and once it will say 'FAT file system' and once 'NTFS file system. I have spent to support HP dv7 ENVY page and tried the suggestions of repair without success. Is it possible to go beyond these two error messages and their blue screens to get my system working again? If so, how?

  Hello

  Error code 24 characters is a failure of the short test (DST) disk Self and would indicate that hard is defective and must be replaced.  It is also consistent with your description of the problem.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - if necessary, you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are no longer under warranty, it's a fairly simple procedure to replace the HARD drive yourself - a brief guide on this is below.

  Readers on the following links are examples that would be perfect for your laptop.

  Hard drive 500 GB

  750 GB hard drive.

  1 TB laptop hard drive.

  The procedure to replace the hard drive begins on Page 56 of your maintenance & Service Guide.

  About reinstalling Windows 10 on new HARD drive, as long as the previous installation of Windows 10 had activated Ok after upgrading to Windows 7/8.1, you can simply create your own Windows 10 installation media and perform a new installation as described in the guide on the following link.  Note: On the activation screen, select "I have not a product key" - Windows will activate automatically once installation is complete.

  http://www.howtogeek.com/224342/how-to-clean-install-Windows-10/

  Kind regards

  DP - K

• Your computer has encountered a problem and needs to restart - HAL_INITIALIZATION_FAILED

  I have Windows Workstation 10 and now I find I can't create virtual machines with Windows server 2012.  At the point where the VM load iso attached, I get the error - YOUR COMPUTER RAN INTO A PROBLEM AND a NEED OF RESTART - HAL_INITIALIZATION_FAILED - IN ITS COLLECTION ERROR INFORMATION AND will START: 0 SECONDS.

  I tried to download the latest version of Workstation 10.0.3 but I still have this problem.

  Anyone got any ideas?

  Bryan

  Post edited by: a.p. - canhed title in capital letters.

  What type/model of CPU do you have in your host? Make sure that in the case of an Intel - "Virtualization technology (VT - X)" as "Execute Disable Bit (XD)" - are "enabled." In the case of an AMD processor, it's 'No Execute (NX)' which must be enabled. Make sure that you turn on the host after changing any of these settings in the BIOS, a simple reboot may not be enough.

  If this does not resolve the problem, please join the virtual machine vmware.log file to a response message.

  André

• HP pavilion ab219tx 15: your PC has encountered a problem and needs to restart

  20 days ago, I bought the HP Pavilion 219tx ab.
  There is a performance in the laptop... shift, which was resolved after updating windows and some drivers.
  
  But yesterday when I was using the laptop all at once a blue screen with a message "your PC came across a problem and must be restart." Windows collects information and will reboot the system. "It took 5 minutes to restart the system, and after that the system worked well.
  
  This problem will occur again. Is the front offset and this crash is a problem hardware or any glitch in windows 10 or something els

  This blue screen is caused by a process in conflict with Windows 10. Something that you have downloaded which is incompatible with Windows 10 perhaps.

  If you download it and run it its log file will tell you what caused the accident.

  http://www.resplendence.com/WhoCrashed

  You want the free version for home use.

• Blue screen error: "your pc has encountered a problem and needs to restart only collecting some information and we will restart for you ' and restart the loop.

  Separated from this thread.

  Mr. Govind,

  My computer had the same problem for three days and at the beginning I thought that someone or something is trying to access my computer because I never had this problem before. The first time it happened that I was watching Netflix and noise emissions became rough as if something was interfering with it. Out of nowhere my computer then blue with the error screen that you indicated above. The next day the same thing happened. Then the third day, the BSOF appeared and I just let it take its course instead of shut down my computer as I did the previous time. While everyone has had an endless loop, my computer was able to restart and works perfectly well. I wonder if there is nothing wrong with my computer and if there are what are the steps I need to take for repair?

  Read the Wiki below, for instructions on how to download and share crash dump files, so we can determine what may have caused your system down.

  How to provide the necessary files.

  Blue Screen of Death, co-signed by ZigZag3143 & JMH3143
  http://answers.Microsoft.com/en-us/Windows/wiki/windows_other-system/blue-screen-of-death-BSOD/1939df35-283f-4830-A4DD-e95ee5d8669d

• HPSF.exe has encountered a problem and needs to close

  using pavilion hp Elite desktop, windows 7 Edition 150ff Home premium, receive a HPSF error message. EXE has encountered a problem and needs to close. I tried to download it again from the HP website, but I get a message saying "your system does not meet the minimum requirments for this update, update has been cancelled. (1602) my computer has a hard disk of 1 terabite with 8 GB of ram and I have very little installed above with the exception of 4 songs and microsoft office and student that I bought and Norton Internet Security.

  Someone can tell me why I get this message and how do I fix the problem, my office is wired but my printer is wireless, I have high speed internet and I have also a HP Envy 700-019 again at Christmas last year, which has a HD 2 terabite with 12 GB of ram and windows 8, desktop computers are 64-bit. Not used at the same time.

  This message means that the HP Support Assistant had a problem.

  I recommend to uninstall the application from the--> utility Control Panel programs & features and then put it back. You can use the charm of the search and the type of programs & features. Click on the above icon to call the utility.

  You can reinstall from the Recovery Manager.  Invoke the charm of the search and type in recovery and click the icon.

  

  Find the Recovery Manager from the list of drivers and applications and put a checkmark in the box to the left and then click install in the lower right corner.

  

• "WMI has encountered a problem and needs to close."

  Windows Server 2003 SP2 (virtual server) get this popup error every few minutes: "WMI has encountered a problem and needs to close."
  In the application log:
  Source: Application error
  Event ID: 1000
  Category: (100)
  Failing application wmiprvse.exe, version 5.2.3790.4455, failed module ntdll.dll, version 5.2.3790.4937, address 0x000415f7 failure.

  Any ideas?

  Hello

  Your question is about Windows Server 2003 SP2. It is better suited for the public on the TechNet site. Please post your question in the following link for assistance:

  http://social.technet.Microsoft.com/forums/en-us/winservergen/threads
  I hope this helps!

• TCP/IP services has encountered a problem and need to close. Windows Server 2003 R2 SP2

  TCP/IP services has encountered a problem and need to close.

  Windows Server 2003 R2 SP2

  That left me without a network or to the Internet on a PDC named DOMCON.

  Tried so far:

  1. last signed NIC drivers installed (8.0.27.0) to HP NC3120 Fast Ethernet NIC.

  2 netsh int ip reset resetiplog.txt

  reboot, enter the details of the intellectual property, etc... NO JOY!

  This server has been running for years until now.

  I can join the registry and files DOMCON_MpsReports.cab NetworkSubkey.reg section.

  Hello

  The question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums.

  Here is the link:http://technet.microsoft.com/en-us/windowsserver/bb512919.aspx

• Cannot install 2 black & white or command conquer games. Error:Setup.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

  The error occurs when I insert the game black & white 2 or command and conquer the first decade and click install on a automotive screens popping up, I am sure that these two errors are almost identical and sure if one is fixed so will the other be.

  The error that says "Setup.exe has encountered a problem and needs to close. We are sorry for the inconvenience. »

  To try to fix it already I found a page here which tells me how to install drivers different installshield, and I installed everything that have been listed. My operating system is Windows Xp home edition

  Hello
  
  Were you able to install these games without any problem before?
  Step 1: Install all updates of windows on your computer and check the number.
  Reference: http://support.microsoft.com/kb/306525 
  
  Step 2: Copy the game on your computer, then check the issue.

  Step 3: Perform the clean boot your computer.

  
  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".
  Follow the steps provide in the article below to perform the clean boot. http://support.Microsoft.com/kb/929135
  Note: To restore your computer to a Normal startup mode, follow these steps:
  
  1. click on start in the box start the search.
  2. type msconfig and press ENTER.
  If you are prompted for an administrator password or a confirmation, type the password, or provide confirmation.
  3. on the general tab, click Normal Startup - load all device drivers and services and then click OK.
  4. When prompted, click on restart.

  Thanks and greetings
  Umesh P - Microsoft technical support.

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