PC Windows 7 on an area in which the reset default printer will be not.

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  Hi @leopleuridon,

  Welcome to the Forums of HP Support!

  I see that you are unable to print to your printer HP Officejet 4620. I'd be happy to help you with this. Looks like the driver is damaged.

  The software and the driver could have gotten corrupt, so we will need to remove it and reinstall.

  First of all. Please follow the steps in this guide:

  • HP printers - printer problems after upgrade to Windows 10
  • Run Windows updates, keep your computer current with updates for Windows.

  If the problem persists, follow these steps to see if you can solve the problem.
  Let's start by cleaning up your computer.

  • Cleaning disc in Windows 10.
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  • Use the System File Checker tool to repair the missing or damaged system files. It's always a good idea to back up your data before proceeding.
  • File system check (SFC) analysis and repair system files & DISM to fix things that are not SFC.

  To properly remove the printer and drivers, follow the steps in this Post by my colleague @X-23.

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  Hi Alex,

  Thank you for using the Microsoft answers Forum!

  From my research, I suggest you try the following steps.

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  1. Click Start and type cmd in the box start the search.

  2. right click on cmd in the list programs and then click Run as administrator.

  If you are prompted for an administrator password or a confirmation, type your

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  3. at the command prompt, the following line, and then press ENTER:

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  See this link for more information about the System File Checker tool.

  http://support.Microsoft.com/default.aspx/KB/936212

  Let me know if it worked

   

  Kind regards

  Karena a: MICROSOFT SUPPORT

  ------------------------------------------------------------------------------------------------------------

  Visit our Microsoft answers feedback Forum and let us know what you think.

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