PCoIP goes black - then disconnects

I have a new 4.0.1 environment, using the customer view of light clients HP.  When I try to connect to a virtual computer, the screen turns off, I hear the Windows startup sound and then it disconnects.  Never did I see - only a screen empty office.  I tried to increase the video RAM to the virtual machine to 48Mo, and I even re-installed tools, and then click View Agent (4.0.1) where is the question.  Always the same.  I have since completely disabled Windows Firewall and no change - just a black screen for about 5 seconds, then return to the customer display.

When I look at the logs on the virtual computer, I see the following error message "CSQ_HOST_FRONTEND::open_display - attached to the SVGADevTap, error 5 error: UnsupportedVersion" after 5 attempts, it is said: "fatal error: could not open the frontend svga.»  Notify the session manager to close the session.

It seems to me obviously, this has something to do with a software incompatibility, but I have not where or how fix it.  Thinking that it might have to do with the version on the thin client, I installed View Client of the same ISO that I built the Broker for connections and the Agent with.   Same result.

Does anyone have any ideas I could try?

Mark

You run update 2?  There was a problem of PCOIP with VMware tools on update 2.

http://KB.VMware.com/kb/1022830

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Tags: VMware

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