PCoIP Raccordementvia security server view Horizon 6.2.1

Given the problem with connecting to the office via a security server view VDI.  She starts to connect, is a black screen for about 10 seconds, then disconnects.

This is my setup

All ports are two-way.

Public IP address is NAT for the Security server in the DMZ.  I have TCP 80, TCP 443, TCP & UDP 4172 open ports on the Security server.  (I tested by telnet to the public IP address on 80, 443, & 4172.  It works)

From the Security server in the DMZ, I ports TCP 4001, 8009, 4172, 3389 UDP 4172 open from the Security server to my login server in-house.

From the Security server in the DMZ I have ports TCP 3389, TCP and UDP 4172 open for VDI desktops.

I am able to connect to computers correctly using the server for internal connection on PCoIP.  It is only on the Security Server I'm getting the black screen problem.

Any ideas?

I found actually just the problem.  I had to activate the secure gateway PCoIP and I had to enter the public IP address and the port 4172.  Initially, I activated it and he used internal connection server address it and it did not work so then I changed it to the IP address of the DMZ security server and it still doesn't work.  While I was reading upward on the setting that I saw that had to be the accessible public address.  Once he did that, he started to work!

Tags: VMware

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