PES download help

A little help please.

I bought PSE14 and Prime Minister through Adobe download. I downloaded both, hit the. EXE file and everything seemed fine. However, no program will accept the license key (says it is not valid). I contacted the support PSE & they couldn't get it to work either. After a few days, had received an e-mail saying: license keys should now work and to remove the programs, download and try again. Done as said, but the license keys still does not work. Contacted again support. This person asked I change the name of the file program to ".old" and repeat the download process. I couldn't change the name of the file, because my PC said it was currently in use (even after a reboot and the Task Manager showed nothing open). Support now gave me the task of change or rename a list of 15 program to ".old" files and start the download process again. I really need to go through all this to make a simple photo editing? Any help, suggestions or tips to simplify this process would be most appreciated.

Thank you

Yes, by 'remove programs' I used the program uninstaller. There was never any mention of "Adobe Cloud". Not even sure that it is. I ran uninstall again tonight and re-uploaded. Received the same message en PES. However, the PSE first accepted the product key and seems to work very well. Go figure.

Tags: Adobe

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