I just ordered 14 items and I have an order confirmation, but when I go to download its says there is nothing in my account to download - help

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• I just bought 14 items and must have missed something because the order only gives me downloads for Windows and I'm on Mac. I have the serial number for Windows download. How to move to Mac downloads?

  I just bought 14 items and must have missed something because the order only gives me downloads for Windows and I'm on Mac. I have the serial number for Windows download. How to move to Mac downloads?

  Hello

  Please see a product for another language or version of trading platform

  Kind regards

  Sheena

• I recently tried to open a new pdf file using an existing program Acrobat Reader and it changed the extensions of all programs and .pdf desktop icons, making them unusable.  I uninstalled Reader and extensions have been fixed.  But when I installed the dr

  I recently tried to open a new pdf file using an existing program Acrobat Reader and it changed the extensions of all programs and .pdf desktop icons, making them unusable.  I uninstalled Reader and extensions have been fixed.  But when I installed the drive again - the latest version (DC) it happened again.  How can I fix it?  I am on Windows 7

  Hi donaldm78047015,

  Try the solution mentioned in this KB doc. https://helpx.Adobe.com/Acrobat/KB/application-file-icons-change-Acrobat.html

  Kind regards

  Nicos

• My computer crashed and I reinstall first elements 7, but it will not recognize my serial number there are two on the CD case please help

  My computer crashed and I reinstall first elements 7, but it will not recognize my serial number there are two on the CD case please help

  When you ask a question you will need to provide some basic information

  Mac or Windows and EXACTLY what version of the operating system?

  Recent Mac AND Windows operating systems have been known to cause problems "weird."

  Lost information - response #1 in https://forums.adobe.com/thread/2008767

  Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  -http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

  - and http://forums.adobe.com/thread/1038761

• My husband and I have our own password, but when I go to my side, I get "MSN has encounter a problem and must close" and it flashes shut down. What is my problem?

  My husband and I have passwords. but when I switch to my side, e-mail rises as soon as I get the message "MSN has ENCOUNTERED A PROBLEM AND NEEDS to CLOSE" and blink it closes.  My husband has never had this problem.

  It started about 2 years ago, I could never "my side". I had over 1000 emails in my box in and finally had enough

  time to delete 2 weeks ago, usually the message to come immediately. I have not been able to us my password (or side) I tried to speak with technical support, they couldn't help me.  I just ran across this website and thought I would try it.

  Hi Carolwood,

  That count are facing problems with?

  If you are faced with the question with MSN mail, you may need to contact MSN support for further assistance:

  How and when to contact Microsoft and support Customer Service

• I have Digital Editions installed but when I try to download a book in my corner, it does not recognize the format of the CMHA

  I had to cancel and re - authorize my meal.  I removed my old version of Digital Editions and later installed.  I can open Digital Editions and see my latest library books, but I can't download new.  It does not recognize the format of the CMHA.  I tried to add in the file type, but it is not on the list. I checked my registry and Digital Editions is here.  I don't know what else to do here.  I'm running on Windows XP with a corner of torches and restarted my PC.  This used to work fine for me and now I can't use it at all!  Please help me!

  Thank you

  I tried both.  Actually, what I did to resolve this was to ADE 3 version to uninstall and reinstall version 2.  Not sure if it was uninstall and reinstall or version, but it works now.  Thanks for your respone!

• I removed Windows Vista 32-bit and Windows Vista 64-bit installed, but when I enter the key it says the key is already in use. How can I fix it?

  I have Windows Vista Ultimate 32 and 64 bit edition

  I bought Windows Vista Ultimate 32 and 64 in a box in 2008, I installed the 32 edition because at the time I was told not all software will work with the edition 64 a month ago, I decided to windows 7 Ultimate Via Amazon purchase which proved be a copy of the counterfeit money and Amazon me has now repaid , so what I do, well I could buy another copy of windows 7 Ultimate or I could give the other Version of windows that came in the same box with a product key a go, so I removed and formatted the hard drive and reinstalled 64 bit version on my drive using the product key original that I used on the 32-bit Edition for four years and when I try to register the 64 bits edition, that is to say someone else using this product key, you will have to buy another key or a copy of windows 7. Well, I decided to wait until Windows 8 will be released, that's why I decided to try the Vista 64 - bit Edition?

  Or better yet, I might switch to a Mac OS x system?

  The answer is not to buy Windows 7 from a dealer on the market of Amazon.  Stick to Amazon itself.  Amazon Marketplace is as eBay and other auction sites and online delivery.  It is composed of persons whose practices sales are questionable.  You won't get counterfeit product from Amazon itself.

  You have to solve the problem with Vista 64-bit using phone activation.

  Activate by phone.  http://TechNet.Microsoft.com/en-us/library/cc736912 (WS.10) .aspx

  Or click Start and type ' slui.exe 4.

  Do not answer all prompts automatic until it asks you if you want to speak to an agent.

  If you continue to have problems with activation, run the MGADiag (download and save to the desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) tool

  Once downloaded, run the tool. Click on the button continue, after a short time, continue button will change to a copy button. Click the copy button in the tool (ignore the error at this stage) and then paste (with r-click and paste or Ctrl + V) in your message.

• Try to download the 14 items, I got the number of series, but when I click on the download button, what happens to about 90% and then I get the following message the signature of Download-Adobe-photoshop-Elements-14-(windows)(6).exe is damaged or invalid.

  I try to install Photoshop elements 14, I have the serial number. but when I try to download it happens to almost 90% and then stops I get the message after the signing of the Download-Adobe-Photoshop-Elements-14-(windows)(6). exe is corrupted or invalid. I am running windows 10 ideas where to go from here please

  If you have a corrupted downloads, use a different browser, different wired connection or a download manager.

• I have just recibe enamel of adobelicensing, where they send the order number and a link to download the software I purchased. But, when I try to download, after login, it gives me a message saying im not a user allowed to download. Help, please.

  I have just recibe enamel of adobelicensing, where they send the order number and a link to download the software I purchased. But, when I try to download, after login, it gives me a message saying im not a user allowed to download. Help, please.

  Download the free trial version Adobe Captivate | Adobe Captivate 9

• just joined net flix and I have a TV 32 inches use as my moniter I can't go louder sound

  Help

  I just joined net flix and I have a tv 32 inches using as my moniter I can't sound further strong net flix, I called and they told me unistall mircosoft Ribbon of light

  then the reinstall but still no change is there something I can do to my computer to go stronger and another thing I can't find flix net in my programs when I want

  to watch a movie that I have to go to the web address, I'm not very smart when it comes to computers I use mainly to [play games on the Trombinoscope please help me

  Hello

  I suggest trying to update the latest drivers for the sound card and check if it helps:

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  It will be useful.

• I just changed my computer and I have a subscription with creative cloud but my account settings now say that I have not...

  I just changed my computer and I have a subscription with creative cloud but my online account settings now say I didn't... but I do pay by adobe lately, September 11... .so now my PhotoShop is now in test mode... I'm not sure that anyone here can solve this problem... but since I'm a member during the period of 90 days cat I don't see any other options...

  Hi Mike,.

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I have paid, downloaded CC but when I try to download any application log in the box appears, I connect but he immediately returned to the top with "you have been disconnected. I'll just round and round. Someone at - it ideas?

  I have paid, downloaded CC but when I try to download any application log in the box appears, I connect but he immediately returned to the top with "you have been disconnected. I'll just round and round. Someone at - it ideas?

  Hi Steven,

  Please check the contents of the link below and follow the steps mentioned in it to resolve the problem you are experiencing:

  https://helpx-internal.Corp.Adobe.com/content/help/en/creative-cloud/KB/unable-login-creat ive-cloud - 248.html

  Please let me know if this helped.

  -Harsha.

• If I bought Adobe CC am I supposed to get photoshop for free? My free trial just expired and my teacher gave me a site for students to pay 19 months I bought and received confirmation by e-mail (from adobe), but when I try to download photoshop it say

  If I bought Adobe CC am I supposed to get photoshop for free? My free trial just expired and my teacher gave me a site for students to pay 19 months I bought and received e-mail confirmation (of adobe) but when I try to download photoshop it says buy now. And when I try to check my plans and products, it is said, 'due to maintenance your plan can not be displayed', it's a little frustrating because I have homework due tomorrow! Help, please!

  Refer to this:

  Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  For anything else, you may have to contact support by phone.

  Mylenium

• I had to restore my computer to factory settings, which means I lost PS Elements 10 I bought a few years ago. I have a serial number, but when I tried to install it I got the message "the game archive file of 10 items is missing.» Everything you need

  I had to restore my computer to factory settings, which means I lost PS Elements 10 I bought a few years ago. I have a serial number, but when I tried to install it I got the message "the game archive file of 10 items is missing.» "You must all parties." Any ideas.

  who says good enough.

  you need BOTH the exe and 7z files.  put them both in the same directory and double-click on the exe file.

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• Have disabled my CS6 design and web premium on old mac but when I try to activate it on the new mac States the serial number is wrong... any ideas?

  Have disabled my CS6 design and web premium on old mac but when I try to activate it on the new mac States the serial number is wrong... any ideas? I have not deleted my old copy of my previous mac yet. How can I get the copy transferred to activate.

  Thank you

  Yes, you must uninstall and reinstall.  Try to use the cleanup tool to uninstall it in order to ensure that the stage is set for a correct installation (I have not used it myself, so I can't say much on this subject).

  Adobe Creative Suite cleanup tool
  ---------------------------------

  helps resolve installation for CS3 thru CS6 and creative cloud problems

  http://www.Adobe.com/support/contact/cscleanertool.html