Phone won't turn on or charge

Hi all

Less than a week ago, I bought a Xperia Z5.

And today while you use (Internet I think), it stop with > 50% remaining battery. I couldn't activate it.

I tried to recharge via USB and PC, did not work. Once back home, I loaded for like 40 minutes then tried to turn it on. He showed no signs of the load (the led blinks or stays red for a few seconds sometimes). I tried restarting of 120 seconds. I've never seen the loading icon. I tried the volume top + power button, took out my SD. Nothing. Should I try factory reset (CCP does not seem to recognize atm, even if I used it yesterday to copy my old phone, process that stopped in the middle and never finished), or should I bring it to the seller?

Any help appreciated,

Kind regards.

Thanks for your help

But my local dealer exchanged this morning...

I have published this message yesterday before going to sleep, is there a way to close the topic because the issue slipped by the presence of a new phone?

Tags: Sony Phones

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