Envy 15: Laptop stop abruptly. Won't turn on
I bought this computer for my daughter to use for communication. She is 15 and non-verbal, so I need to fix this quickly for her. This laptop is only 7 months old and she has used about an hour a week, more it remains on a computer and are transferred so it shouldn't have ANY problems. I am so angry about this.
Anyway, the computer made a glitch in his and stop even if the battery is fully charged. Now, it won't turn at all. When I hit the power button on the right LED flashes. The adapter seems to work very well. I did the hard restart, remove the battery and holding the power button. It did not work.
While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.
I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!
Good luck
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Tags: Notebooks
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