Photo Gallery can't open this picture. The file format is not supported or you do not have the latest updates to the photo gallery?

I received an email with pictures and the bos appeared Photo Gallery can't open this picture.  The file format is not supported or you do not have the latest updates to the photo gallery.  I am running Vista on a Toshiba laptop that I bought in July 2009.  What I can do to update the Photo Gallery or something else to see the pictures.  I tried to download Stuffit Expander, but which did not help.

Hello
Thank you for using the Microsoft Vista answers Forum.

What is the file format of the images?

All the pictures have the same symptoms?

Disable the antivirus software on your computer and check if it works very well.

Make sure you have all updates for your version of Vista.

You can also try the new Windows Live Photo Gallery, as it has more features and should solve your problem.
http://get.live.com/Photogallery/overview

Please let me know if this helps you.
 
Kind regards
Yama - Microsoft technical support.

Tags: Windows

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