Photo Gallery can't open this photo or video this file format is not supported, or you do not have the latest updates of photo gallery

I dump a video one it paginates web to my computer, but when I pressed the refoulement of finishing on open in Photo Gallery and information that says appeared: Photo Gallery can't open this photo or video, but already look at the latest library updates and them has already, please tell me what can be the problem to perform a video? Thank you for your response.

Hello andres acosta,

Thank you for visiting the Microsoft answers Site.

You can check that the videos or photos are in a supported file format.  Photo Gallery supports the following formats of photo file: JPEP, JFIF, TIFF, PNG, BMP, and of the WDP.

If Windows Movie Maker is installed, Photo Gallery supports the following video file types: ASF, AVI, MPEG and WMV.

You can also introduce below for more information about a similar issue:

I hope this information is useful.

Thank you

Microsoft Answers Support Engineer
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Tags: Windows

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