Photo Gallery Windows keeps closing while the display or the setting of the photos. It is said that there may be a problem with the CODEC, but does not have an idea on how to correct or fix. Someone knows how to solve this problem, or what could be wrong?

Ideas:

  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

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Hello Susan4659,

Thank you for your message.  Please see the link below, most likely you're trying to view photos taken with a camera that uses a specific format which is not standard with Photo Gallery.
Please let us know if it did or did not help to solve your problem.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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