Photo Viewer Windows 7 causes my computer to freeze brand-new

I just bought a Toshiba Portege R705 this week.  I uploaded 10 photos in the photo library, but when I open them with Windows Photo Viewer, the program has stopped responding and the computer crashes.  I tried to end the program with the Task Manager, but it does not work yet.  The only way to get the computer to respond is through a difficult stop (hitting the power button).    The problem has happened about a dozen times.

When I opened the same pictures with Windows Media Center, everything works fine.

I'm running the 64-bit operating system.

Any idea what's going on here?

Hello

Follow the steps below:

Method 1: Perform a system (SFC) scan files Checker

 

SFC toolscans system files and replaces incorrect versions of system files by using the correct versions.

Learn How to use the tool File Checker system to resolve missing or corrupted on Windows Vista or Windows 7 system files

 

Method 2:

 

Start the computer in a clean boot state and check if the problem persists.

See How to solve a problem by performing a boot in Windows Vista or in Windows 7

Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

 

In addition, Open event viewer and check if there is no meaningful error messages and codes related to the issue.

What are the information contained in the logs of the event (Event Viewer)?

Gokul - Microsoft Support

[If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

Tags: Windows

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