Photos no longer recognizes my iPhone

For some reason, the Photos (version 1.3, running on the MacBook Air with OS 10.11.2) does not recognize my iPhone (iOS 9.2) 5 c and I can't import photos from my iPhone in Photos on my Mac. The Photos app still recognizes and any photos from my iPad (Air 2 running iOS 9.2) very well. and the app allows you to import my iPhone properly. But several weeks ago the Photos app suddenly stopped to recognize when my iPhone was connected. Although the Photos app can not see and import from my iPhone, the app to iTunes (version 12.3.2.35) still recognizes, synchronize and download Sync photos to my iPhone photo albums.

The connection from my iPhone via iTunes is so perfectly, and the connection between my iPad and the Photos app is good; It just seems to be a relationship crisis any between my iPhone and the Photos app. Does anyone have any ideas what I should try? Thank you.

Maybe delete preference files will help you:

Remove any file with com.apple.ImageCaptureExtension2 in the name of caches in your user Library ~/Library/Caches:

See this discussion: Re: cannot import photos from iPhone to mac after 9.2 & 10.11.2

Old Toad , 18 December 2015 22:41
Re: cannot import photos from iPhone to mac after 9.2 & 10.11.2 in reply to HNickM Solved

This gives a test:

Difficulty for the Photos and the iPhone not recognize iPhoto

1 - Download and run the free demo version of find any file to search for a file name that begins with "com.apple.ImageCaptureExtension2".

2 remove all files starting with "com.apple.ImageCaptureExtension2".  I found these two:

3 reboot and connect the iPhone again. Both photos and iPhoto recognize the phone.

Thanks to Terence Devlin for this solution.

Tags: Mac OS & System Software

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