Photos of opening problem.

Hello!

I cannot open my pictures on my laptop! I use windows 8 on an HP laptop.
When I opened the pictures in MY PC (contains about 900 pictures), it opens and the photos start to load. But half way through loading, the entire screen goes blank and then to the office.
I don't have unfortunately saved photos.
Help, please!
Thank you! :)

Hello

I certainly understand the inconvenience caused to you.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. Do you receive an error message? If Yes, what is the exact error message?

  2. You did it all changes (hardware / software) on the computer before this problem?

  3. What is the file format of the images? Y at - there no specific file format photos that you are not able to view in the system?

  4. What program you use to see all the photos? Is - this Windows live Photo gallery or a Photo app?

  5. The place where you saved the photos?

  6. You are able to find the pictures after getting the blank screen?

I suggest you access photos using the Photo app Please, try the procedure described in the given Microsoft Help article and check if it helps.

Photo using Windows app

http://Windows.Microsoft.com/en-GB/Windows-8/photos-app-FAQ

I hope this information is useful.

Please provide us with the above information for further assistance, we will be happy to help you.

Thank you.

Tags: Windows

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