Photoshop CC asks for a serial publication, even if I am logged in
Hello!
I downloaded the latest version of Photoshop CC but when I run the application, the program requires a serial number. I don't understand, I've already put my ID, and it worked perfectly for the CS6 version... It was written in the contract that the subscription of the CC has given access to new applications CC and now they ask for a serial number, that I have not yet. What is the problem? I use the subsribtion student / teacher maybe it has something to do with this thing? While searching on the forums, I heard it was some kind of problem with languages, etc., but I did not understand, if someone can explain to me, I'll be happy.
Thanks for your replies.
(Sorry for the English, I am french... And you know what we say about french people trying to speak enlgish )
I found a solution to my problem with the described behavior. The problem is the selected language. At least the thread opener french that could be the problem because you are only allowed to use the software in this language you chose when you subscribe to the cloud. I know but in any case, it's ridiculous.
In my case, I unintentionally installed Photoshop CC in German, even if I wanted to install it in English. Maybe, because I'm based in German and Adobe Intelligent guess my default install language must be German, it has been installed in German.
What have I done to solve the problem:
- Uninstall Photoshop CC. (you could do this by going to the folder/Applications/Utilities/Adobe Creative Cloud / Utils / creating cloud Uninstaller.app (MacOS) don't know where to do this in Windows, but you can find it.)
- Start your creative cloud.
- Set preferences for your language app to the language that you have your subscription running. (You can do this by pressing the gear wheel, choose Preferences and the applications tab gives you the opportunity to do so.)
- Reinstall Photoshop CC.
- Launch Photoshop CC.
Has worked like a charm for me, hope this helps you.
And Adobe in case you read this. It's funny that people encounter a problem like this only because they choose the wrong language. Shame on you.
Tags: Adobe
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
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Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
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