Photoshop Elements 10 rollback after installation

I have a full version of the first elements of Photoshop Elements 10 on DVD. My computer is running Windows XP SP3 with updates. After almost completely finished the installation, the installer will give an error message and roll back the installation. The error message is "the installation process has encountered an error when installing Shared Technologies. The log file says:

ERROR: DW050:-Photoshop Camera Raw for 10 elements: installation failed

I read most of the forum posts that mention rollback (also for PSE9) and I have tried most of the recommendations, but nothing seems to help, so I would appreciate some advice.

The Setup log file is here: http://DL.dropbox.com/u/14071986/PSE10%20STI%20Installer%2010.0%2001-04-2012.log.gz

I did some further testing and finally succeeded! The problem apparently was with Adobe AIR.

So far, I was focused on the Camera Raw 64-bit error messages, but then I read in the older posts that these messages are not necessarily fatal. Then, I noticed that the installation of the Adobe help also gave error messages in the log file, which specifically mentions the Restore action:

The inventory of the csu was not updated for payload {E3794450-8781-11E0-B632-B1904824019B} AdobeHelp 3.5.0.0, the local var value is - 1

Call to the custom action ROLLBACK encode the pre-installation for payload {E3794450-8781-11E0-B632-B1904824019B} AdobeHelp 3.5.0.0

I have already noted some time before this PSE10/PRE10 facility that help Adobe Community Help in my existing installation of PSE9/PRE9 gave error messages after trying to update itself. Also Adobe AIR, which runs to Adobe Community Help do not update itself as well. So I decided to first address this problem. Also, I was not able to uninstall Adobe AIR and Adobe Community Help so I have used the online Microsoft Fixit to do this and it worked perfectly for both!

http://http://support.Microsoft.com/mats/Program_Install_and_Uninstall/en-us

Then I re-installed the latest version of Adobe AIR and the Adobe Community Help service. Now, aid has worked and it also update itself again. At this point, I ran the PSE10 installer again and he is now complete. Note that 64-bit code error messages are still there in the log file, but they were apparently not fatal.

Finally, I would like to thank everyone who responded to my original announcement. Although I found the solution myself, your suggestions helped me to think clearly and motivated me to Pierce this debugging session.

Tags: Photoshop

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