Photoshop Elements 10 rollback after installation
I have a full version of the first elements of Photoshop Elements 10 on DVD. My computer is running Windows XP SP3 with updates. After almost completely finished the installation, the installer will give an error message and roll back the installation. The error message is "the installation process has encountered an error when installing Shared Technologies. The log file says:
ERROR: DW050:-Photoshop Camera Raw for 10 elements: installation failed
I read most of the forum posts that mention rollback (also for PSE9) and I have tried most of the recommendations, but nothing seems to help, so I would appreciate some advice.
The Setup log file is here: http://DL.dropbox.com/u/14071986/PSE10%20STI%20Installer%2010.0%2001-04-2012.log.gz
I did some further testing and finally succeeded! The problem apparently was with Adobe AIR.
So far, I was focused on the Camera Raw 64-bit error messages, but then I read in the older posts that these messages are not necessarily fatal. Then, I noticed that the installation of the Adobe help also gave error messages in the log file, which specifically mentions the Restore action:
The inventory of the csu was not updated for payload {E3794450-8781-11E0-B632-B1904824019B} AdobeHelp 3.5.0.0, the local var value is - 1
Call to the custom action ROLLBACK encode the pre-installation for payload {E3794450-8781-11E0-B632-B1904824019B} AdobeHelp 3.5.0.0
I have already noted some time before this PSE10/PRE10 facility that help Adobe Community Help in my existing installation of PSE9/PRE9 gave error messages after trying to update itself. Also Adobe AIR, which runs to Adobe Community Help do not update itself as well. So I decided to first address this problem. Also, I was not able to uninstall Adobe AIR and Adobe Community Help so I have used the online Microsoft Fixit to do this and it worked perfectly for both!
http://http://support.Microsoft.com/mats/Program_Install_and_Uninstall/en-us
Then I re-installed the latest version of Adobe AIR and the Adobe Community Help service. Now, aid has worked and it also update itself again. At this point, I ran the PSE10 installer again and he is now complete. Note that 64-bit code error messages are still there in the log file, but they were apparently not fatal.
Finally, I would like to thank everyone who responded to my original announcement. Although I found the solution myself, your suggestions helped me to think clearly and motivated me to Pierce this debugging session.
Tags: Photoshop
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Photoshop Elements Mac 10 continues installation failure - exit Code 7
Photoshop Elements Mac 10 continues installation failure - exit Code 7
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-------------------------------------- Summary --------------------------------------
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Suggestions? Thank you.
Problem solved with the help of the Adobe Support (Mercer). My problem had been seen in another machine, there are empty folders in the folder fonts (hard > library > fonts) that the installer could not reconcile or remove, hanging near the top of the installer.
My challenge has been to delete the following empty folders in the folder of fonts:
AdobeMingStd - Light .otf
BickhamScriptPro-Regular
KozMinPro-Regular
MyriadPro - BoldCond.otf
TektonPro - BoldCond.otf
And then rerun the installation program (remember to empty the trash).
My advice would be to first read the Setup log and search for the names of the fonts files that could not be resolved, then dump those. Another way would be to export all empty folders in the folder fonts, empty the trash, and then re-Sun of the installer.
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After that I open and use the editor of Photoshop elements 14 I have to rebot my computer to open the editor of Photoshop again. I have a new computer with windows 10. Help
When you restart the computer, you mean "Restart" of the machine or do you want to say "shut down" and turn it back on to start.
I ask this because in Windows reboot means restarting and you get this from the power button by selecting restart. Also, in 10 Windows updates are required and they are installed without knowledge of the user but restarting does not automatically apply all the correctl patches; y. so if you restart the computer, we can eliminate this problem completely and move on to another test.
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Help?????????????????? ................
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At issue:
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