Photoshop / video card crash at startup upward.

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• Premiere Pro crash at startup upward.

  Premiere Pro crash at startup upward. I ran the first without any problems before. so far I have uninstalled and reinstalled but it still does not work. That's what I see in the event viewer.

  Name of the failing application: Adobe first Pro.exe, version: 9.0.1.36, time stamp: 0x55acd8dd

  Name of the failed module: dvaui.dll, version: 9.0.1.36, time stamp: 0x55acb6a4

  Exception code: 0xc0000005

  Offset: 0x00000000001a0e38

  ID of the process failed: 0x1a10

  Start time of application vulnerabilities: 0x01d0e0d8b064c954

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2015\Adobe first Pro.exe CC

  Path of the failing module: C:\Program Files\Adobe\Adobe Premiere Pro 2015\dvaui.dll CC

  Report ID: f6fccbb7-4ccb-11e5-8574-b8ca3acd36fa

  After uninstallation and reinstallation of new, updated and start-up in clean boot mode creation still does not.

  However, after that uninstalling and reinstalling quicktime first started without any problems.

• Premiere Pro crashes at startup upward.

  Hello

  My first Pro CS6 crashes at startup upward. I used the program widely in the past without any problems on my current PC and my PC is in good health, so this seems to be a recent phenomenon. I added no plug-ins or anything that would cause the problem and I've tried a fresh install of my CS6 set that has not solved the problem.

  Any idea on how to get a log of crash can I submit for support or other ideas on how to solve this problem?

  Any help would be appreciated.

  Thank you

  Chris

  OK, so I had to manually update my GPU drivers as the system OEM update lenovo has not to do it, and it seems to be resolved now.

  Thanks for you advice.

• Photoshop cc 2015 crashes at startup, what is the solution?

  I installed the updated two days ago and programs crashed shortly after the window opens.

  Your driver AMD/ATI video card crashes.

  Update the driver from the site Web of AMD.

• Photoshop elements editor crashes on startup

  Past wire installation forum.

  I'm having a problem with a fresh install of photoshop elements 10.  It turns out that now I have a problem with elements 9 as well.  I tried elements 9 in September and it worked very well. I revieved elements 10 as a gift and tried to install it and got the following error message.  I went back and tried to re - run test of items 9 and I am now getting the same error on 9.

  Here is the error I get.  After the launch of the editor, either from the home screen or directly from

  C:\Program Files (x 86) \Adobe\Photoshop elements 10\PhotoshopElementsEditor.exe

  I get the following text will appear.  As you can see that the editor will start, but little time after it starts, I get the pop-up window.

  

  I'm running on Windows 7 (Pro) 64-bit.  My video cards are an AMD Radeon HD 6770 and an integrated ATI Radeon HD 4200 with a version of 8.920.0 driver, date dated 09/11/2011

  Here's the Event Viewer error messages

  Launching the editor of 10 items:

  Name of the failing application: PhotoshopElementsEditor.exe, version: 10.0.0.0, time stamp: 0x4e70c16d

  Name of the failed module: ScCore.dll, version: 4.13.2.13472, time stamp: 0x4d657b79

  Exception code: 0xc0000005

  Offset: 0x00022d8c

  ID of the process failed: 0xc44

  Start time of application vulnerabilities: 0x01ccc5e28868ea39

  The failing application path: C:\Program Files (x 86) \Adobe\Photoshop elements 10\PhotoshopElementsEditor.exe

  Path of the failing module: C:\Program Files (x 86) \Adobe\Photoshop elements 10\ScCore.dll

  Report ID: c8c51e74-31d5-11e1-ace0-1c6f652dc080

  Launching editor elements 9:

  Name of the failing application: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b

  Name of the failed module: ScCore.dll, version: 4.1.23.7573, time stamp: 0x4b915b01

  Exception code: 0xc0000005

  Offset: 0x0002287c

  ID of the process failed: 0x74c

  Start time of application vulnerabilities: 0x01ccc5e2a062f61a

  The failing application path: C:\Program Files (x 86) \Adobe\Photoshop elements 9\PhotoshopElementsEditor.exe

  Path of the failing module: C:\Program Files (x 86) \Adobe\Photoshop elements 9\ScCore.dll

  Report ID: e033d83a-31d5-11e1-ace0-1c6f652dc080

  As I mentioned above, items 9 test had been working well.  I did several updates to my system.  I can't be sure of the timeline of 100%, but I think that most were made at the time that I was testing the items 9 and did not affect items 9.

  I'm pretty sure that there were a number of updates that have been made after my last clean run of items 9 and before that I installed 10 elements, namely windows 7 sp1 and various updates, but I managed to install the trial version on a laptop computer with the same operating system and the same updates.

  I think I solved this problem.  I doubt, it is a very common problem, but I'll post details in case it can help someone else.

  I tried a lot of things among those who have been

  1. suggestion of photodrawken above
  2. stop almost all but the basic processes
  3. boot in diagnostic mode

  None helped.

  I tended to think it was related video somehow.  As you can see from my original post that I have 2 video 'maps' one is integrated into the motherboard (ATI HD 4200), the other is a map of pci-e AMD/ATI HD 6770 discreet. I use these 2 cards for 4 monitors.  I decided to try several experiments.

  1. rolled back the driver to an older driver (April 2011 - not sure of the version) - in fact, it "seemed" to work (a bit) and was my first clue that I was on the right track.  As I said, it "seemed" to work, however, after a reboot, the problem was back
  2. update the driver through the automated search also basically had the same result - it 'seemed' to work, but the problem was back again after a reboot
  3. deactivation of card HD 6770 in Device Manager also seemed to work. and when I re-enabled it the problem returns.
  4. deactivation of the integrated HD 4200 has seemed to work so However in contrast to the reactivation of the HD 6770, the problem has not re - turn when I reactivated the HD 4200 My view of this was that, if the HD4200 was the last to be initialized, then I was OK.

  
  

  I was almost going to use this as a workaround, but I remembered that I had messed with some bios setting just before I replace my discreet previous card (series HD 3200) with the HD 6770. In order to convince me that I "needed" a new 3D map, I am tired of my old configuration running in what was supposed to be the optimal configuration for Hybrid CrossFire ATIs configuration, which was to set the bios to initialze onboard first video and I think that disable "surround the view."

  When I went back into the bios and set up such as discreet card initialized first and re-activated "surround view" (with it the HD 4200 integrated does not seem to start at all), which seems to fix the problem.

  So, as I said it is probably a rare problem, but if someone has multiple video cards and knows crashes at the start of the photoshop elements Editor, you should try making sure that your discreet card starts first, and your integrated card last.  The last piece of the puzzle, it's that I had run like this (pci-e card starts first, surround mode enabled) when I was testing photoshop elements 9.

  I hope this will help someone else with the same question.

  Greetings - nPn

  
  

  
  

  
  

• Adobe Photoshop CC 2015 crashes at startup (Photoshop.exe)

  After update today with CC 2015, I get the above message whenever I try to launch Photoshop.  I tried a number of suggestions, but nothing seems to work.  I also called support and they told me they would call me back within 30 minutes.  That's more than an hour there.  I just tried to call back, and no one answered.  The website says they are open until 19: 00 PST, which is still an hour away.  Support sorry and an unresolved issue.  It seems that Adobe is looking for ways to make their customers to leave.

  Anyway, does anyone have a solution to this problem of Photoshop?

  HI Sophie1alex,

  We have a documented article for "Photoshop crashing at startup.  Thank you all for your contributions and suggestions.

  https://helpx.Adobe.com/Photoshop/KB/Photoshop-crash-with-faulty-module-Photoshop-exe.html

  Kind regards

  Gerard

• Photoshop cc 2015 crashes at startup

  I've updated my Photoshop and LR this morning, LR is fine but PS crashes at startup, saying: "the last time that you opened Photoshop CC, he unexpectedly while the reopening of windows." You want to try to reopen his windows again? "I already searched the forums and tried a few suggestions (deleting the file temp in the AutoRecover file, signature of cloud creative) but now a total loss. Running a MacBook of retina of 2013.

  Any thoughts would be much appreciated.

  I did a little investigation on myself, because Adobe is not really coming to the part concerning the fixing of this.

  So in C:\Users\%USERNAME%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS is a file called librarylookupfile

  This is the file which seems to be responsible for my fall at least (and looking at the dump data, everyone is having the same problem). When you rename this file (or just delete) solves the problem for me.

  

  I don't know what is the meaning of this file, it just seems to contain a reference to the fonts I used. I'm also not sure if it's really damaged or if there is a problem with the latest version of Photoshop when loading a valid version of this file.

  Whatever it is, try to rename that and see if it works for you.

  Thank you.

• Battlefield 3 crashes at startup upward. Atidxx32.dll seems to be the problem.

  He spent two days on the phone with technical support EA. They finally say the question is on the end of MS and they get a great number of them lately. I tried all the fixes I found online so far. All the drivers and the software is up-to-date.

  Hello

  It is usually an appcrash caused by problems with video card driver.

  Make sure you have the latest video card drivers. If you are already on the latest graphics card drivers, uninstall and install a version or a few versions behind the last to make sure this isn't a last number one driver. If you have already experienced with the driver of the card later and earlier versions, please try the driver beta for your card.

  If not, try this link - http://battlelog.battlefield.com/bf3/forum/threadview/2832654489640810961/

  Kind regards

  Patrick

• Video application crashes at startup

  Using Surface Pro 3 with the latest updates. The video application crashes at launch.  I have two accounts on the machine, on the other account, video application works very well.  I also noticed the same phenomenon occurs on other machines under my account!

  I tried to uninstall and install without help.

  I tried all methods of diagnosis published such as: using the app troubleshooting tool, and then synchronize the licenses of app.

  In the AppData\Local\Packages\ * ZuneVideo * folder, there is only a single file c:\settings.dat under the folder settings. All other folders are empty.

  Can you help me diagnose the problem?

  Thank you

  Hani

  Hani Hello,

  Thanks for posting your question on the forum.

  According to the description of the problem, the video application crashes under your account and works very well under a different account on the same machine. You also mentioned that the same issue occur on a different machine under your account.

  This means that the problem is with your account only. So, the workaround I suggest you to reset the password for the account and check if this brings any difference.

  You can also check the below mentioned article and ignore the steps that you have already tried.

  Solving problems with a soft

  Hope the helps of information provided. Let us know in case you need more help.

  Kind regards.

• Adobe Photoshop crashes at startup upward.

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: Photoshop.exe

  Application version: 16.0.0.88

  Application timestamp: 55681d 39

  Fault Module name: Photoshop.exe

  Fault Module Version: 16.0.0.88

  Fault Module Timestamp: 55681d 39

  Exception code: c0000005

  Exception offset: 0000000003855151

  OS version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional information 1: 6e60

  More information 2: 6e606d6fba6840a74272d048fe90ef58

  Additional information 3: d391

  Additional information 4: d39199210f83e5f8c9eee29c1aa51714

  ___________________________________________________________

  Event Viewer gives me these

  ___________________________________________________________

  The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  Exception code: 0xc0000005

  Offset: 0x000000000385514d

  ID of the process failed: 0x1a30

  Start time of application vulnerabilities: 0x01d0ad558cab41c1

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Impossible to update Photoshop error 49

  _______________________________________________________________

  The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  Exception code: 0xc0000005

  Offset: 0 x 0000000003855151

  ID of the process failed: 0 x 2678

  Start time of application vulnerabilities: 0x01d0ad551a168641

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Report ID: 595a1a70-1948-11e5-8104-10bf4879a188

  ________________________________________________________________

  The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  Exception code: 0xc0000005

  Offset: 0x000000000385514d

  ID of the process failed: 0x5f0

  Start time of application vulnerabilities: 0x01d0ad544e39ded7

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  ________________________________________________________________

  The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  Exception code: 0xc0000005

  Offset: 0x000000000385514d

  ID of the process failed: 0x2aac

  Start time of application vulnerabilities: 0x01d0ad543d055259

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Report ID: 7c23358a-1947-11e5-8104-10bf4879a188

  _________________________________________________________________

  The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

  Exception code: 0xc0000005

  Offset: 0x000000000385514d

  ID of the process failed: 0x5f8

  Start time of application vulnerabilities: 0x01d0ad5410ebc41a

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

  Report ID: 51f52ace-1947-11e5-8104-10bf4879a188

  __________________________________________________________________

  Information System

  __________________________________________________________________

  OS name	Microsoft Windows 7 Home Premium
  Version	6.1.7601 SP1 Build 7601
  Other OS Description	Not available
  Manufacturer of operating system	Microsoft Corporation
  Name of the system	ARES - PC
  System manufacturer	System manufacturer
  System model	System product name
  Type of system	PC x 64
  Processor	Intel Core i7 - 3770 K CPU @ 3.50 GHz, 3501 Mhz, 4 Lossnay 8 logical processors
  Version of the BIOS/Date	American Megatrends Inc., 2104, 08/13/2013
  SMBIOS version	2.7
  Windows directory	C:\Windows
  System directory	C:\Windows\System32
  Boot device	\Device\HarddiskVolume2
  Regional settings	United States
  Layer of HAL	Version = "6.1.7601.17514".
  Username	Ares-PC\Ares
  Time zone	Eastern daylight time
  Physical memory (RAM) installed	8.00 GB
  Total physical memory	7.88 GB
  Available physical memory	3.24 GB
  Total virtual memory	15.8 GB
  Available virtual memory	10.3 GB
  Page file space	7.88 GB
  Swap file	C:\pagefile.sys

  __________________________________________________________________________________________ ___________________

  Cool Windows 7 64 bit, all the updates that are prepared prior to the Installation of Adobe, no. Fonts, creative cloud and privileges Admin Photoshop gave, signed by adobe, reinstalled photoshop. NVIDIA updated to the latest version of the driver, reinstall photoshop attempt.

  What other information should be provided?

  I have photoshop classes I have to take a week. I can't have the problems.

  Ok. Since you are a new customer, it is better to have the support of Adobe watch this. They have the tools to look at your Setup program and to provide files that will fix it.

  We are at the level of the user-volunteer. Start here and use the Chat to talk to a technician: https://helpx.adobe.com/contact.html?step=PHSP-PHXS_how-tos-troubleshooting_troubleshoot

  Let me know how it went.

  Gene

• Firefox crashes at startup upward. tried to uninstall it. andreinstall crashes at startup... .even but starts in safe mode...

  Firefox 3.6 tracks great .but when I install 4 all that is this crash when it starts.

  do you have a complete uninstall. and then delete all files in firefox
  then firefox installed on a 2nd drive... to see if that would help. stop crashing when it starts.
  but no go.
  updated my video driver... still no go
  It starts in SafeMode... so I tried to disable all extensions and plugins. still firefox 4 a few crashes when it starts.
  It would be nice. If .firefox crashed .it would just tell you why...

  If I missed something .hope can someone help...
  Thank you

  PS
  I love firfox 3.6... But why would you put in the trash like that. It does not start even upward.
  are you trying to look like Internet Explorer.
  Crash... crash... accident...

  reinstalled 3.6 and collapsed the automatic updating for now. bold text

  Safe mode disables extensions in Firefox 4, and disables hardware acceleration.

  • Tools > Options > advanced > General > Browsing: "use hardware acceleration when available.

  If disable hardware acceleration works then check if there is an update available for your graphics display driver.

• Photoshop CC 2015 crash at startup (LIBS/librarylookupfile are not here!)

  The last few weeks I noticed my Photoshop CC 2014 broke that I try to start so I updated to 2015 and it still crashes.
  [I looked and difficulty of all available patches, including the 'librarylookupfile', but I have as much as C:\users\[User name] \AppData\Roaming\Adobe\Creative library of cloud and there was no LIBS folder or whatever it is named 'librarylookupfile' in my computer at all. My computer runs on Windows 7 Home Premium 64-bit. I used Photoshop CC for about a year now without any problems and the last few weeks have been the first time, it was crashing on me. My InDesign CC 2014 seems open fine.

  I tried the trick of "sniffer.exe" and it does not work. I have only a graphics btw. I tried it in 'safe mode' where you work in offline mode. Nothing works, but maybe it's a different issue entirely.

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: Photoshop.exe

  Application version: 16.0.1.168

  Application timestamp: 55af6140

  Fault Module name: WinTab32.dll

  Fault Module Version: 3.0.0.1

  Timestamp of Module error: 52204958

  Exception code: c0000094

  Exception offset: 000000000000350f

  OS version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional information 1: d49c

  More information 2: d49cc8a25f4b66793dddf22f36d0ddc2

  Information additional 3:9895

  Additional information 4: 9895fce53a76ac5aa4058a44a81d83c9

  Help, please!

  Hiauriceli

  Apparently, this WinTab32.dll is used by Wacom tablets. Please visit the Wacom site to solve the problem.

  Please update date/reinstall your Wacom tablet drivers.

  Hope that helps

  ~ Assani

• Adobe Photoshop CC 2014 Crash at startup when run as administrator no

  Hi all

  Having a problem with Photoshop when run as an administrator not on the PC area.

  The program crashes as soon as it loads to the top with the following text to the event log:

  The failing application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f

  The failed module name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f

  Exception code: 0xc0000005

  Offset: 0x000000000161ea23

  ID of the process failed: 0xdcc

  Start time of application vulnerabilities: 0x01cfce7cd3686a3f

  The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

  Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

  Report ID: 1376e820-3a70-11e4-8f81-3417eba365e0

  I don't think its related material, the same problem occurs on multiple types of hardware in several suites and will work very well with an administrator.

  In our configuration of most of the users on the domain are not admin and students if this isn't really a poisibility to give all users of photoshop admin rights

  Any help would be greatly appreciated

  Hi all

  Just for anyone else who gets the same question that we have, I think I found the solution, in our case at least.

  I ran process monitor again to see if I could spot something strange that Photoshop was trying to do and then I found this:

  

  It seems that Photoshop is trying to create a new file to the root of the directory windows called pslog.txt and when he fails to make the program crashes.

  So I created a script that creates this file and then gives all users write access, and this has prevented the crash.

  Hope this helps someone else who is in the same situation as us, trying to get the program to run in a domain environment.

• Photoshop CS5.1 crashes at startup

  I reformatted and reinstalled Windows 7 SP1 yesterday. Reinstalled CS5.5 Master Collection and updated through AAM. I can open Photoshop, but if I open a file, or try to create a new file, it crashes immediately, and this is the error info:

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: Photoshop.exe

  Application version: 12.1.0.0

  Application timestamp: 4d90cf71

  Fault Module name: nvoglv32. DLL

  Fault Module Version: 9.18.13.783

  Timestamp of Module error: 510a1d9a

  Exception code: c0000005

  Exception offset: 000ec5a8

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional information 1: 0a9e

  More information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional information 3: 0a9e

  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  Any ideas?

  Your problem is with nvoglv32. DLL which is a nVidia Driver I believe.  Web search for more information. and how to cope.  Be careful of any site offering to sell you a product to "fix".

• Firefox crashes at startup upwards, cannot start in safe mode

  Help!

  Firefox worked properly until recently. Now, it will not open at all. Crash Reporter says:

  AdapterDeviceID: 0 x 6741
  AdapterVendorID: 0 x 1002
  Modules: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0
  BuildID: 20150807085045
  CrashTime: 1439487913
  EMCheckCompatibility: true
  E-mail:
  FramePoisonBase: 7ffffffff0dea000
  FramePoisonSize: 4096
  InstallTime: 1439455671
  Notes: AdapterVendorID: 0 x 1002, AdapterDeviceID: 0 x 6741
  ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
  ProductName: Firefox
  ReleaseChannel: press release
  SecondsSinceLastCrash: 306
  StartupTime: 1439487911
  TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20150807085045","version":"40.0","vendor":"Mozilla","platformVersion":"40.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":6144,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]} ,"os":{"name":"Darwin","version":"14.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6741","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release" « activé » {{{: real, "automatic download": true}, "userPrefs": {}}, "profile": {}}
  Theme: classic/1.0
  Ramjet: 1
  Seller: Mozilla
  Version: 40.0
  useragent_locale: en-US

  This report also contains technical information about the State of the application when it crashed.

  Can help you?

  Hi, based on a large number of recent reports by other mac os x users, I will just guess, this could be caused by the report of trusteer. If you are a user of this program, please see if there is an update available for her or even keep order/uninstalled for now.

  https://Trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-wont-start/p