Photoshop elements editor crashes on startup

Past wire installation forum.

I'm having a problem with a fresh install of photoshop elements 10.  It turns out that now I have a problem with elements 9 as well.  I tried elements 9 in September and it worked very well. I revieved elements 10 as a gift and tried to install it and got the following error message.  I went back and tried to re - run test of items 9 and I am now getting the same error on 9.

Here is the error I get.  After the launch of the editor, either from the home screen or directly from

C:\Program Files (x 86) \Adobe\Photoshop elements 10\PhotoshopElementsEditor.exe

I get the following text will appear.  As you can see that the editor will start, but little time after it starts, I get the pop-up window.

elements error.GIF

I'm running on Windows 7 (Pro) 64-bit.  My video cards are an AMD Radeon HD 6770 and an integrated ATI Radeon HD 4200 with a version of 8.920.0 driver, date dated 09/11/2011

Here's the Event Viewer error messages

Launching the editor of 10 items:

Name of the failing application: PhotoshopElementsEditor.exe, version: 10.0.0.0, time stamp: 0x4e70c16d

Name of the failed module: ScCore.dll, version: 4.13.2.13472, time stamp: 0x4d657b79

Exception code: 0xc0000005

Offset: 0x00022d8c

ID of the process failed: 0xc44

Start time of application vulnerabilities: 0x01ccc5e28868ea39

The failing application path: C:\Program Files (x 86) \Adobe\Photoshop elements 10\PhotoshopElementsEditor.exe

Path of the failing module: C:\Program Files (x 86) \Adobe\Photoshop elements 10\ScCore.dll

Report ID: c8c51e74-31d5-11e1-ace0-1c6f652dc080

Launching editor elements 9:

Name of the failing application: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b

Name of the failed module: ScCore.dll, version: 4.1.23.7573, time stamp: 0x4b915b01

Exception code: 0xc0000005

Offset: 0x0002287c

ID of the process failed: 0x74c

Start time of application vulnerabilities: 0x01ccc5e2a062f61a

The failing application path: C:\Program Files (x 86) \Adobe\Photoshop elements 9\PhotoshopElementsEditor.exe

Path of the failing module: C:\Program Files (x 86) \Adobe\Photoshop elements 9\ScCore.dll

Report ID: e033d83a-31d5-11e1-ace0-1c6f652dc080

As I mentioned above, items 9 test had been working well.  I did several updates to my system.  I can't be sure of the timeline of 100%, but I think that most were made at the time that I was testing the items 9 and did not affect items 9.

I'm pretty sure that there were a number of updates that have been made after my last clean run of items 9 and before that I installed 10 elements, namely windows 7 sp1 and various updates, but I managed to install the trial version on a laptop computer with the same operating system and the same updates.

I think I solved this problem.  I doubt, it is a very common problem, but I'll post details in case it can help someone else.

I tried a lot of things among those who have been

  1. suggestion of photodrawken above
  2. stop almost all but the basic processes
  3. boot in diagnostic mode

None helped.

I tended to think it was related video somehow.  As you can see from my original post that I have 2 video 'maps' one is integrated into the motherboard (ATI HD 4200), the other is a map of pci-e AMD/ATI HD 6770 discreet. I use these 2 cards for 4 monitors.  I decided to try several experiments.

  1. rolled back the driver to an older driver (April 2011 - not sure of the version) - in fact, it "seemed" to work (a bit) and was my first clue that I was on the right track.  As I said, it "seemed" to work, however, after a reboot, the problem was back
  2. update the driver through the automated search also basically had the same result - it 'seemed' to work, but the problem was back again after a reboot
  3. deactivation of card HD 6770 in Device Manager also seemed to work. and when I re-enabled it the problem returns.
  4. deactivation of the integrated HD 4200 has seemed to work so However in contrast to the reactivation of the HD 6770, the problem has not re - turn when I reactivated the HD 4200 My view of this was that, if the HD4200 was the last to be initialized, then I was OK.


I was almost going to use this as a workaround, but I remembered that I had messed with some bios setting just before I replace my discreet previous card (series HD 3200) with the HD 6770. In order to convince me that I "needed" a new 3D map, I am tired of my old configuration running in what was supposed to be the optimal configuration for Hybrid CrossFire ATIs configuration, which was to set the bios to initialze onboard first video and I think that disable "surround the view."

When I went back into the bios and set up such as discreet card initialized first and re-activated "surround view" (with it the HD 4200 integrated does not seem to start at all), which seems to fix the problem.

So, as I said it is probably a rare problem, but if someone has multiple video cards and knows crashes at the start of the photoshop elements Editor, you should try making sure that your discreet card starts first, and your integrated card last.  The last piece of the puzzle, it's that I had run like this (pci-e card starts first, surround mode enabled) when I was testing photoshop elements 9.

I hope this will help someone else with the same question.

Greetings - nPn




Tags: Photoshop

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