Photosmart 2575 - software update causes problems

My printer worked just great on my Win7 computer for several years.  THEN, I clicked 'Yes' to allow an update of HP.  Now, the "HP solutions Center" doesn't work anymore, what gives an error message: "...". cannot run because your installation of the device is not complete. "So, I try the"add a device..." ", click on"USB. "... "and the installation never ends.

No other changes have been made to the computer or the printer.

OH, I said that the printer still works fine?  However, I can use is no longer the "HP Solution Center" to clean the print heads, print a test page, etc.

I have tried to uninstall all of the programs of HP and re - install, update, etc., etc., but all in vain.

Any help would be appreciated.

Thanks for the reply. This proves that the analysis of the product part works. For some reason any question, seems to be with the Solution Center.

As Solution Center uses Adobe Flash, I'll make sure that you have installed the latest version: Adobe Flash Player

Now, my suggestion as to the installation of the full features software:

1. launch the software to install the program. There will be a point where you can select the programs to install.

2. When you arrive at this window, make sure that this Solution Center and updates from HP are not checked. Install everything.

3. the installation should go through and install everything. Restart the computer when it finishes.

4 re-run printing software. You will be able to install more software. Install the Solution Center now and see if it works.

Please let me know your results. Thank you!

Mario

Tags: HP Printers

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