Photosmart 309g: 178XL for Photosmart 309 g not compatible

I'm in England and my HP printer is a Photosmart C309g taking cartridges HP 364.

While vacationing recently in Japan, I bought a (black) cartridge 178XL as she listed on the packaging, in English, that it was compatible with the C309g printer. This is the same as the regular replacement cartridge 364, and actually it's purpose and the same except that it is marked 178XL purposes.

The problem now, as I've discovered here and first hand on these forums, is when it is installed in the printer, it returns a message indicating it is not compatible.

Good maybe the cartridge can't read English, but who make a difference when it comes to ink, but it of something to do with this chip and can it be disabled or will HP be magnanimous and send me a compatible replacement?

Hello

You must call HP Japan and ask them to give you instructions to reset your printer. It's trade secrete hope someone from HP on this forum can help you by sending uou h. More information:

http://support.HP.com/us-en/document/c02558798

Kind regards.

Tags: HP Printers

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