PhotoSmart 6520 firmware upgrade questions

Greetings!

I had no problem with my printer, until I "upgraded" from Win 7 to 8 Win. Initially, he printed for a few days, and then he stopped. I've uninstalled and reinstalled the driver at least twice. I tried the HP print and Scan Doctor, who finally found the printer, but still couldn't print the test page. Then I tried HP Diagnostic Utility, which managed to do print and make a copy. But it would not print regular documents. Then I found the firmware update for my printer, who, by description, it looks like it will completely solve my problem. I go as far as the screen that says to make sure that my printer is connected via USB, powered to the top and not in an error state. Check, check and. Then when I hit the update, it tells me that the update of the device can not move forward, and ensure that my printer is connected via USB, powered to the top and not in an error state. The display is normal, the cables are well connected, etc.. Help, please!  I'm terribly frustrated.

Thank you

Grace

This thread has been locked, for more information on HPPIW, please refer to the following support document:

http://support.HP.com/us-en/document/c02681060

HP printer Installation Wizard is an application of HP support that helped to download printer software. This support request is no longer supported by HP. This software was last updated was September 22, 2015.

To download and install the latest version of the software for your HP printer, please visit 123.hp.comor HP support Web site, HP Support Assistant (in English).

Tags: HP Printers

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